Oaks at Post Road
Tracey
"Poor Care and Unprofessional Management at Assisted Living Facility"
We moved two of our relatives from this place because the care was just not good enough. Our first family member was not treated right after falling over. They even made her stand on what turned out to be a broken hip. When they reported what happened, they didn't tell the truth to the home office. Whenever we tried to get in touch with them, they never called back or fixed the situation. Our family's main contact wasn't even told about what happened and the resident had to reach out to the family directly. We also moved another family member who was in memory care because she wasn't kept clean and the facility couldn't stop a man from often going into her room and scaring her, even after we asked the staff multiple times to do something about it. The place usually smelled bad unless it had just been cleaned. While most of the staff were nice, many of them kept leaving and most of the jobs were covered by temporary workers instead of full-time employees.
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Jody M
"Comfortable Community with Caring Staff and Engaging Activities"
My Dad moved into The Oaks in April after staying with family. He loves the community here. There are many activities to enjoy, and his apartment is cozy. The staff are kind and helpful, ensuring his needs are always taken care of. It's a great place to consider for your loved one.
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Anonymous
"Unhappy Experience and Poor Management at the Oaks at Post Road"
My time at this facility was far from great. PLEASE HEAR ME OUT! My time there quickly became a mess. From the start, my family and I realized that those in charge are all over the place and don't do things quickly. Meals and activities rarely start when they should... The nursing team doesn't seem to care about the residents. The food is worse than what you get in jail. Caregivers often shout at each other down the corridors and argue in front of those living there. Most of the time, caregivers sit and use their phones. There is no responsibility from the boss for how employees behave. A few months back, I told my family I wanted to move somewhere else. We agreed it was time to leave this awful place. I'm in a different facility now and much happier. I wouldn't tell anyone to choose the Oaks at Post Road. Definitely not with the people currently managing it and taking care of those living there. Choose a different place!
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Anonymous
"Above Average Care at Affordable Assisted Living Facility"
I didn't personally interact with The Oaks, but my wife did. From what I knew, the care my in-laws got was really good. The Oaks is better than most places and costs less too. I think anyone needing the same care should check it out. Sometimes the meals weren't consistent, maybe because of problems with kitchen staff and getting supplies. But overall, I still think they're great. The staff really cares!
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David Reece Friedrichs
"Attentive Care and Comfortable Environment at Oaks Memory Care"
My mom had to move from Assisted Living at another place to Memory Care at the Oaks at Post Road, Cumming GA, with Hospice help. We picked it because it's close to home and friends recommended it. The leaders were friendly and paid attention to my mom's needs from the start and throughout her stay. My mom needed a lot of help, and she usually got what she needed quickly. She was happier in her last months at the Oaks than before. It's a great place, and I would recommend it to anyone needing Assisted Living or Memory Care.
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anonymous
"Positive first tour experience with family"
Our family visited in person for the first community tour.
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Sandra Bauer
"Assisted Living Delights with Comfort, Care, and Community"
Mom has been living at this place for 7 months now. She's settled in nicely and has made a lot of friends, mostly ladies. Mom really enjoys the beauty salon they have right there. According to her, the food is tasty and there's always plenty to eat during meals and snacks. The management team is excellent and always ready to listen if there are any concerns. The staff members are friendly and get things done efficiently. Mom often says nice things about the ladies who clean her room and take care of her linens. The facility itself is really nice, always clean, and has lots of different outdoor patios, some with shade and others in the sun, as well as indoor sitting areas. The landscaping is well taken care of. Mom especially loves watching the birds at the feeder outside her window and the fountain in the courtyard. They have different activities planned throughout the month. I visit several times a week and everything seems to be going well.
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Anonymous
"Caring and Committed Staff Make a Difference"
The staff at this assisted living facility are really devoted and kind.
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