The Waterford at Hidden Lake
Anonymous
"Mixed Feelings About Cedarhurst Assisted Living"
We're glad we picked Cedarhurst for Mom; it seems the best choice. Rooms get cleaned weekly but need more detail. Common areas stay neat. All the staff are friendly. Sometimes I have to step in when things come up; residents mostly manage on their own. They give out medicines correctly, but don't watch lifestyle choices. Meals have choices; snacks and drinks are limited. Activities are few and far between with long waits. It's worth the cost; the friendly staff is great. I wish for a better activity schedule and more personal care.
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Anne
"Comfortable Assisted Living with Supportive Staff"
I really like my new place and the changes I made. The staff is great, always ready to help and answer questions fast. I think I made the best choice for my new home.
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Anonymous
"Nice place but limited options; continuing our search elsewhere."
We visited Cedarhurst of Canton and it was nice. The staff was very nice too! However, this place didn't have as many choices for rooms as some of the others we looked at. So, we're going to keep looking for now.
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Fred
"Cedarhurst Community Needs Better Family Communication"
Cedarhurst is a really nice place with super friendly staff. From our experience, we would tell other families to go there. However, they could do better at keeping families informed.
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anonymous
"Great Place with Fun Activities and Helpful Medical Staff"
This place looks really nice and there’s always a doctor or nurse around if you need one. They have a bunch of cool stuff to do here too. I think other people would like it just like I do.
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Lynn
"Beautiful facility with great staff and a lovely lake view"
Waterford is a fantastic place. We call it mom's Lakehouse because it’s so pretty and she gets a wonderful view of the lake. The staff is amazing. We’re really lucky to have found such a perfect spot for our mom.
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xxxxxxx
"Hit-or-Miss Assisted Living Experience at Waterford"
My Parent stayed at Waterford for 3 years. The Caretakers are nice and seem to care. The room isn't cleaned often. The food wasn't great. They had fun activities, and the activity director was awesome. However, the Director is unfriendly and rarely communicates.
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Anonymous
"Best Assisted Living Facility We’ve Seen Yet"
This place is the best we’ve seen so far. We met [Name removed] and checked out the Memory Care area. The price is within our budget, but we have one more tour on Tuesday the 20th.
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Anonymous
"Our Aunt is Thriving"
We are really happy with the memory care here. There are always two staff members on duty, and we feel our Aunt is safe and secure. She’s doing great here. She shares a room, and she and her roommate have become good friends. The private dining area is nice, and everything is kept clean. I would definitely recommend taking a tour of this community.
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Anonymous
"Great Staff, Lacked Privacy and Home Feel"
It seemed less like a real home and more of a nursing home to us. We were hoping for a place that had more of a cozy, at-home vibe. The staff was top-notch and the tour they provided was great. However, it fell short in meeting our needs for a private apartment.
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G
"Beautiful place with kind staff and great views!"
Hidden Lake is a beautiful place with amazing views of the lake. The staff are incredibly kind and loving to my mother, who has been living there since 2014. I’m very happy with the community and always recommend it to others. I even referred a friend, and her mother loves it too!
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Ralph
"Clean, Friendly, and Good Food—Great Assisted Living Choice!"
I found this place to be really clean and well-kept. The staff were friendly and knew a lot. We even got to try the food, and it was good.
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Anonymous
"Casual Tour of Nice Assisted Living Facility"
This place is pretty good and I've done a casual walk-around.
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Lynn Joyner
"Stay Away from Hidden Lakes Assisted Living!"
If you care about your loved ones, do not let them reside in Hidden Lakes. It used to be a great place, but since Capital Sr. Living bought it, the quality has significantly slipped. The management is terrible, and they treat their staff poorly leading to good employees leaving. You can come in on a weekend, and there's nobody to help you. And this is just scratching the surface. Your loved one might end up being just another number here, replaced easily when they pass away. Also, they might tell you what you want to hear, only to do something entirely different, or do nothing at all.
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Anonymous
"Newcomer’s Delight in a Beautiful Assisted Living Facility"
I just moved in, and the staff has been really helpful and friendly. My room is so spacious, and the facility is beautiful!
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Newcomer
"Newcomer Finds Comfortable Haven"
My first impression came from the website. The pictures were really good. When I visited in person, I wasn't disappointed. The rooms are big, and the place fits in nicely with the surroundings. The staff has been super helpful during my move. They're always quick to respond to any needs. It's great to see them genuinely caring and smiling.
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Anonymous
"Inadequate staffing and cleanliness"
Not enough staff and not clean enough
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Anonymous
"Avoid This Facility: Poor Care and Management!"
I'd definitely steer clear of this place. Ever since the beginning, it's been ridden with problems. Too few staff members are present to look after all the residents properly. The caregivers are burdened with too many tasks, leaving them with little time to actually devote to the people they're meant to be looking after. Additionally, the cleanliness of the place is not up to the mark. There's always an excuse as to why something isn't taken care of.
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Anonymous
"Housekeeping Problems in Apartments at This Assisted Living Facility"
Housekeeping has been a problem in the apartments.
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Former Resident
""Looked Good, Didn't Feel Good""
I stayed here for a bit. Even though it looked good, it wasn't really a nice place to stay. I had to share a room, and that just wasn't for me. The way they gave out medication also didn't work well. I moved out before it got better.
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Anonymous
"Underwhelmed by Beautiful but Inconsistent Assisted Living Facility"
Overall, I'm let down. Sure, some aspects have improved, but the start was really awful. The place is completely new, so it's spotless. But the staff's not allowed to talk to the family – that's a job for management. Depending who I chat with, I seem to get different stories. The day we took a tour, it was jaw-droppingly gorgeous, new and everybody was all smiles. The place just sells itself. But fancy living quarters don't make up for quality care. I just don't feel as reassured as I'd like.
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Anonymous
"Very impressed with Hidden Lake, but more outings, please!"
We looked for a while before finding Hidden Lake, and we're really impressed. The cost and environment are the best we've seen. The staff is helpful, and the place is new and clean. There have been some issues since everyone's new, but it's been great overall. I do wish they had more outings, like trips to Publix and Kroger. Mom sometimes complains about the meals, saying there’s too much salad and not many choices.
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Regina Wishon
"Truly Blessed to Find Hidden Lake"
My husband was diagnosed with end-stage liver disease and needed hospice care. Since I work, I couldn't take care of him at home. I called A Place for Mom and got help right away from Melissa Simpson. She found Hidden Lake Assisted Living. The whole staff at Hidden Lake is amazing! I feel so lucky to have found them to care for my husband, Rob. I want to give a special thanks to Sara, Karen, and Brian. They made this tough time much easier for me.
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