The Waterford at Ames
Brian
""Short on Staff and Services, Independence Village Disappoints""
My folks are really upset with their experience at Independence Village of Ames. It seems like they're always short on workers. There's been instances when my parents needed help, used the emergency cord, and nobody would show up for half an hour, forcing them to call 911. Even the ambulance gets there before any staff. Supposedly, they should receive help with showers twice a week. However, sometimes two weeks go by before they get another shower. They often complain about the food being awful. They have a hard time maintaining a "chef" and the claim of chef-made meals is laughable. These days, they have to make most of their meals themselves. Although daily cleaning and monthly deep cleans are promised, it's really only weekly cleaning with no deep cleaning done. I bet this review won't even get posted, but if it does, you better watch out for this place.
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Anonymous
"Friendly Staff and Supportive Community Enhance Living Experience"
Staff are helpful, knowledgeable, and friendly. Residents support each other.
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Anonymous
"Friendly Assisted Living with Improving Food"
I’ve had a great time here, made friends, and love it. Staff is friendly, no issues. Food improving!
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Anonymous
arlet c
Janene N
"Assisted Living Facility Excels in Staff, Activities, and Environment"
The staff are great and seem happy and kind. They offer fun activities and good food with many choices. They create a joyful atmosphere, and the staff are respectful and easy to talk to. It's clean and enjoyable.
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Tommy T
"Meal Quality Decline in Assisted Living Facility"
The food here used to be much better when we arrived in September. Now, we often run out of items that are supposed to be restocked regularly. Many times, the things listed on the menu aren't available when we want them.
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Anonymous
"Supportive Staff Makes Memory Unit Transition Smooth"
My wife moved to the memory unit a few months ago. The staff has been very helpful and supportive to both my wife and me during this transition.
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Anonymous
"Home-like Atmosphere with Friendly Faces in Ideal Assisted Living Facility"
If you like feeling at home with friendly people, this place is perfect.
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