Brookdale Pocatello
Darren R
"Unsatisfactory care and inflated costs at assisted living facility."
My mom was found unresponsive on the bathroom floor and almost passed away there. Now, they're asking for three times the regular cost plus a monthly fee to let her dog out to do its business. I'm trying my hardest to prevent her from going back, but my sister has legal authority and she lacks the right level of concern for our mom. I've heard awful things about this place. They shout at people and let them stay in soiled conditions. I plan to get a lawyer to challenge them on their total lack of competence and for neglecting my mom. The place only provides them with carb-heavy food which is bad for seniors. High profit seems to be their only concern, as it seems nobody really cares about the people living there. The CEO earns a hefty salary each year while the employees barely scratch by, and the place is seriously short-staffed.
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Paul
"Disappointed with Brookdale Pocatello"
Ultimately, my experience was pretty bad. I can't suggest Brookdale Pocatello to other folks.
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anonymous
"Friendly Staff"
This place is one of the nicer choices in Pocatello. The staff are mostly friendly and helpful.
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anonymous
"Mixed Experience at Brookdale Pocatello Assisted Living"
I had some problems at Brookdale Pocatello. I think both me and Brookdale didn’t understand how much my loved one's memory problems would affect her there. She couldn't follow Covid rules during lockdown because she didn’t understand or couldn't remember. Apart from her memory issues, I liked the place. Most of the staff were understanding. But the new nurse coordinator was very strict about the rules, which I know probably came from wanting to take care of the business and the patients. But she didn’t show empathy towards me, nor did the facility manager. It felt like they just sent my loved one away instead of working with me to find a better place for her.
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anonymous
"Not the Right Fit for Us"
This place wasn’t really great. It had an old smell, and they kept phoning us, wanting us to pick this place, but we felt it wasn’t right for us. The tour was okay and the folks were friendly, but the building wasn’t what we needed.
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A J
"Informative Tour, Budget Concerns"
This community was nice, but it didn’t fit my loved ones’ budget. The tour was informative and thorough.
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CR
"Fit matters, no memory care, mixed staff, kid-like food"
Ensure fit; lacks memory care, mixed staff, kid-like food.
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Geri B
"Dissatisfied with Healthcare; Family Member Isolated During Pandemic"
A few staff members were okay, but the others, not so much. I wasn't pleased with the care. I didn't feel safe leaving my family member there. They had an unexpected health problem that the staff brushed off as them just wanting attention. Despite the pandemic, they kept my relative isolated in their room, instead of allowing them to socialize with the other residents.
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Anonymous
"Overall positive experience with friendly staff and good care."
My mom had some concerns at this community, but the staff is friendly. She's happy with the cleanliness, meals, and activities. I recommend the care and value.
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Anonymous
"Caring Staff and Great Food!"
I like the staff at Emeritus at Highland Hills. They’re caring and genuinely concerned about residents’ health and well-being. The food is really good too.
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Anonymous
"Unwanted Pushiness and Constant Contact from Assisted Living Facility"
They're too eager to have him move in. They're not behaving professionally. They call him constantly, inviting him for games and music, but he's not into it. They're also sending me emails a few times every week, even though I never reply to them. It would be best if they would just stop and leave us alone.
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