The Lodge at Riverside Harbor I
anonymous
"Mixed Experience at The Lodge, Overall Satisfactory"
The Lodge at Riverside Harbor is a nice place. They take good care of residents. There were a couple of weeks when the care wasn't great, but now it's better. The nurse, [name removed], could improve. But everyone else seems to be doing well.
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Julie
"Satisfied with The Lodge: Personalized Care and Responsive Staff"
My father has been here for a year and a half. We're pleased with the facility and its services. The manager is responsive. The intake manager is also great. All caregivers are wonderful, providing warm, personal care. My only concern is the lack of emergency power backup during winter storms. I hope they fix that. I'd recommend The Lodge to families seeking a personal touch in assisted living.
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Bev
"Lack of care and security in profit-oriented assisted living facility."
If I could rate their activities a minus 5, I would. There's really nothing happening here for the inhabitants. They get no chances to work out their minds or bodies. It's like the goal here is to just sit around until you're gone. It's terrible, the place reeks because they let people sit in their own waste all day. Anybody can walk in or out with no one checking. It doesn't feel safe. They just don't have enough workers. I think the people who run this place are in it just for the money. They have no problem lying to you.
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Anonymous
"Top Amenities at This Assisted Living Community"
The staff here pay attention and help out. Sometimes, they don’t talk enough between shifts. My grandma is part of the community. She eats well, and they take good care of everyone. This place has the best amenities compared to others we checked.
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David
"Great place with friendly staff, but communication could improve"
Looks like a great place with a warm atmosphere. Most people are friendly. The place is clean, and the staff is helpful. The only problem is sometimes staff doesn't communicate well between shifts.
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Anonymous
"Great staff and activities, clean facility highly recommended"
The staff here are really good and helpful. There’s some staff turnover, but the kitchen team has done a great job with my mom’s diet. They offer lots of activities and the place is clean. I would recommend this facility.
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Anonymous
"Great food service helps picky eaters gain weight"
My mom is really particular about food. The staff here is super helpful, and she’s already gained 2 pounds in her first month.
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SrCitizenAdvocate
"Questionable Facility: Insufficient Care and Neglected Elderly"
The positive reviews all seem fake. At first, families with residents seem satisfied, but it's not long until complaints start coming in about certain staff, the lack of care, incidents, and even the quality of food. Speaking of food, the meals are lacking in nutrition. Dinner might just be some soup and a slice of bread. The only transportation they offer is twice monthly trips to the doctor, and that's not even certain. The place is short-staffed and the assurance of proactive dialogue, thorough care and cleanliness leave much to be desired. Sure, there are a few good staff members, but it often seems like the residents are neglected, and the staff members need training on how to work with senior citizens. The nonchalant or disdainful treatment of seniors suffering physical or mental disabilities isn't acceptable, considering the cost of the care here. Finding a good place for your elder loved ones can be tough. If you can, try talking to residents or their families to see if they're truly content at the facility.
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Gearhead
"Beware of False Promises: Poor Care at Assisted Living Facility"
This place was a huge letdown for my dad. The owner and manager said they'd help with therapy, but it never happened. Without activities to keep him active and thinking, he went downhill fast. They don't even provide transportation, so residents are stuck staring at a TV all day. Don't trust their lies. Don't send your parent here.
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Anonymous
"Friendly, clean, and caring assisted living community worth visiting"
This community is smaller than others we looked at, but it’s not too overwhelming for my husband. They really make you feel like part of the family here, with everyone being friendly and cheerful. The place is beautiful and always clean. The staff has been very welcoming and kind. They genuinely care about you and your family. I highly recommend checking out this community.
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Anonymous
"Great place with minor issues and lots of turkey at Thanksgiving"
I think they're doing a really great job here. We couldn't ask for a better place for her. They're very helpful and keep us informed. They stay on top of any changes she needs and have adjusted her medications as required. There's one cook who can be a bit rude and thinks she’s doing a fantastic job, but she isn't. Everyone else is doing really well. They did serve a lot of turkey around Thanksgiving, but other than that, it's a really good place.
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anonymous
"Needs More Staff and Activities for Residents"
The facility is neat, and the care they give is alright, but they really need more staff! The folks living here hardly have any fun stuff to do, so they end up just staying in their rooms feeling down. It’s a pretty gloomy situation. They don’t have someone to plan activities, and there’s not much to do except for bingo. They should really try harder to get everyone involved in more activities to keep their minds and bodies active. If you look at other places, you’ll see some do a great job keeping their people active, thinking, and busy with different activities. They help them enjoy the time they have, rather than just fading away.
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A. Minor
"Great Place, But Doctor Visits Could Improve"
I would recommend it. Out of all the places we visited, this one was clean, nice, and the staff was great. My only worry is that the doctor doesn't check on patients enough. There might have been some overmedication.
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