Assisted Living Facilities

Asbury Gardens

3.8/5.00 - based on 53 reviews
5 stars
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1 stars
2/5.00 Published 8 months ago

"Disappointed with Assisted Living"

I was told that my mom's teeth were lost from her upper plate, but that's not true. I've never seen her mess with her mouth or teeth in the 3 years she's been here. I think they were taken by residents or an employee. Memory Care is on lockdown, so her teeth must be somewhere in her room or another resident's room. I'm really disappointed in this place. I called to talk to a manager, but no one has returned my call in over two weeks. I'm done with this place.

4.5/5.00 Published 2 years ago

"Being Involved Ensures Extra Care and Attention"

I think it’s important to be involved in your loved one’s care, no matter the place. Our loved ones get extra attention and care because we visit often and build relationships with the staff.

4/5.00 Published 2 years ago

"Wanted More Interaction in Good Community"

Nice community, but wished for more social interaction for my loved one.

2/5.00 Published 3 years ago

"Mixed Care at Assisted Living Facility"

The staff seems to care, but they don't provide proper care. After a while, they get tired of the dementia patients. As a family member, I shouldn't have to keep an eye on everything, including laundry and cleanliness.

3/5.00 Published 4 years ago

"Disappointing Experience at Assisted Living Facility"

Don't choose this place. They didn't give my dad his hearing aid or teeth. They lost his hearing aid and misplaced his glasses, hearing aids, and teeth. They didn't keep residents clean while eating or clean them up afterward. Some staff were careless. They didn't respect residents' dignity.

2.5/5.00 Published 5 years ago

"Lacking Care: Disappointing Assisted Living Experience for Mom"

My mom stays in the Memory Care section. I think their care is just okay. Mom is always dressed, but sometimes they forget her bra and socks. I feel like she wears a wet Depends for a long time during the day. They have activities, but often no one helps Mom join them. Memory care residents can't go outside anymore. They used to see outside through a big window, but it's blocked now because of construction. The furniture is very old. Nurses are nice, but caregivers don't seem to care much about the residents. Mom's clothes often go missing. They don't communicate much with us. They only call if Mom falls or needs a medication change, but I think they have to do that. They never talk about things like construction or our Medicaid application. There's no newsletter for families. I called about the Medicaid application, but no one called back. I think the person we met with originally left, but we haven't heard from their replacement. I'm really unhappy with this place, but I don't know what else we can do.

4.5/5.00 Published 6 years ago

"Good facility, but needs better diabetic food options."

Asbury Gardens does a good job overall and is very competent. My only issue is with the food menus. They used to have a bad chef, but that’s been fixed. Still, there isn't enough focus on offering the right diet for medical conditions. There’s too much pork, ham, and gravy, which isn’t good for diabetics. They don’t have a separate menu for diabetics. This can lead to weight gain and higher sugar levels, affecting other health issues.

4/5.00 Published 6 years ago

"Assisted Living with Fun Atmosphere!"

I really liked this place! It's big and has lots of people. When I went there, they had singers and everyone was dancing. I liked how lively it was, and I'll remember it if my mom needs more help.

4/5.00 Published 6 years ago

"Mixed Impressions of Assisted Living Facility"

The assisted living place is nice with lots of light and space. There are many rooms for activities which is good. They have a good plan for care that gets more intense and moves to skilled nursing. However, there are some bad smells that might bother some people.

3/5.00 Published 6 years ago

"Mixed Feelings About Memory Care Facility"

I was impressed with this supportive living community two years ago when I tried to get my mom and her husband to move in before it was "too late." The continuum of care model was very appealing, with their skilled nursing facility (SNF) and memory care being a big advantage. I hadn't seen the memory care area until now, and I have to say I was disappointed with the space. There didn't seem to be much common area, the hallways are long and painted dark, and the staff was polite but not very friendly or engaged. There is also a 1-2 month waiting list for memory care. That said, if my mom hadn't received a small "windfall," this likely would have been her only option other than a Medicaid nursing home.

3/5.00 Published 6 years ago

"Impressive Asisted Living Facility Falls Short on Memory Care"

I liked this assisted living place two years ago when I was trying to find a place for my mom and her husband early enough. The way they had everything planned out for care including their skilled nursing facility and memory care options made it very appealing. But I only just got a look at their memory care area and I was let down by what I saw. There wasn't a lot of community space, the hallways were long and dark, and while the staff was polite, they weren't particularly welcoming or friendly. They also have a 1-2 month waitlist for memory care. But if my mom hadn't recently come into some money, this probably would've been her only choice besides a Medicaid nursing home.

4/5.00 Published 6 years ago

"Great tour, knowledgeable staff, clean facilities, memory care concern"

We checked out this place. The staff knew a lot and answered everything. The part for people with memory issues seemed too much like a hospital. But overall, it was tidy and nice.

4/5.00 Published 7 years ago

"Good Place, But Far; Staff Busy; Medicaid Accepted"

This place was nice, but a bit far from our family. We had an appointment for a tour, but had to wait a while. The people who work there seemed really busy, maybe they don't have enough staff. They had fun things to do and the place was clean. It's cool that they take Medicaid too!

1/5.00 Published 7 years ago

"Asbury Gardens Disappoints with Poor Communication and Inadequate Staff"

My dad was at Asbury Gardens for physical therapy after his hip surgery. There were a couple of nice folks working there, but most of the staff was hard to deal with. They didn't know how to effectively communicate. My dad got pneumonia while he was there, and no one bothered to call me to let me know he had an xray and was put on medicine for it. The area where they eat and do activities is really hot. I was told they keep it that way because the patients are usually cold, regardless of the rest of the building being pretty chilly. I heard a janitor telling workers to shut the curtains to help cool it down since the air conditioner wasn't working. It didn't get fixed the entire time my dad was there. The social worker was nearly impossible to get in touch with and wasn't much help when you could. The physical therapy team didn't know how to deal with someone with dementia. Also, one patient was bothering another, and the helpers laughed and didn't intervene. In the end, if there's a choice between Asbury and anywhere else, choose the other place.

1/5.00 Published 7 years ago

"Avoid Asbury Gardens: Poor Communication, Unhelpful Staff, Uncomfortable Conditions"

My dad went to Asbury Gardens to recover after his hip surgery. Some staff were nice and helped out a lot, but I bumped into difficulties with almost everyone else. They're really bad at communicating. My dad got pneumonia while he was there and no one from the staff called me to inform me they took an x-ray, found pneumonia, and started him on antibiotics. The room where they eat and do activities is always too hot. When I asked about it, they said they keep it warm because the patients are usually cold, even though the rest of the place is freezing cold. I later heard a maintenance guy telling the staff to keep the curtains closed to help keep the room cool because there was something wrong with the air conditioning in there. It never got fixed while my dad was there. The social worker is almost impossible to get hold of and isn't helpful at all. The therapy staff don't know how to work with people with dementia. One patient was bothering another patient and the aides just laughed and didn't do anything. I could say more, but I'll finish by saying if there's another choice besides Asbury, go for it.

1/5.00 Published 7 years ago

"Second Floor of facility like a Scary Movie!"

No way would I ever pay to put someone here! The first floor looked decent, but the second floor was for people with dementia, and it was like something from a scary movie! It was dark, the walls were a gloomy dark blue shade, and it was all very sad. I would never want my dear ones to stay there.

4/5.00 Published 7 years ago

"My Sister Is Thriving"

My sister is doing great at this community. The staff takes excellent care of her and meets her needs. They're helpful and attentive. I feel confident she's safe and in a good place. She enjoys the meals, and the food is good. Overall, this community has been a positive experience for our family, and I recommend it.

4/5.00 Published 7 years ago

"Better Communication Needed After Tour"

My dad's money didn't match their rules, they never called back after the tour. No personal touch or follow-up. They didn't know my decision. Overall, it wasn't a good financial fit for him.

4/5.00 Published 7 years ago

"Caring Loving Community"

It's been tough for my mom to adjust to this community, but I'm happy with everything they've done for us. She enjoys the food, and she says everyone is very kind. I know she's safe and in good hands. The staff is great—caring and loving. Her room is nice, and the community is clean. Overall, it's been a positive experience, and I'd recommend this community.

4/5.00 Published 7 years ago

"Not Suitable for Everyone"

My mom stayed here for about a month, but we soon realized she needed more care than they could offer. The community has daily activities, good food, and a clean environment. The staff is nice. Overall, I'd say this community isn't for everyone.

1/5.00 Published 7 years ago

"Lack of Long Term Care at Facility"

This place doesn't provide ongoing care.

4.5/5.00 Published 8 years ago

"Great place with ongoing upgrades and responsive staff"

I toured this community because of their memory care program. They were making upgrades around the place, which looked good. There was an open yard for residents, and everything seemed clean with no bad smells. The staff seemed to be attentive to residents' needs.

4/5.00 Published 8 years ago

"Staff Deserves 4 Stars!"

Mom feels right at home in Asbury Gardens. We have different opinions about the food—she rates it a 1, while I'd give it a 3. She enjoys the activities, and the staff are kind and friendly. I recommend this community.

2/5.00 Published 8 years ago

"Mediocre Staff and Unpleasant Atmosphere Amidst Renovations"

At the moment, this place is being renovated and the environment is a bit depressing. The workers are alright, have workers that go above and beyond.

4.5/5.00 Published 8 years ago

"Helpful and Supportive Staff at Asbury Gardens!"

After two months of rehab in one part of the facility, my mom was evaluated and accepted into the assisted living section. She had health and mobility issues for years, and I eventually had to move her to a nursing home. Although she didn’t stay at the assisted living side for long, I want to highlight the care and support we received from the nursing and business staff. I want to specifically mention Angela, the nursing director; Lisa, the admissions director; and Denise, the business manager. This was a tough time with surgery, rehab, and moving to different care levels. They were experts in their jobs and gave me valuable advice, always focusing on my mom’s well-being rather than what was best for them. If you want an assisted living place with friendly, supportive staff and residents, consider Asbury Gardens.

4/5.00 Published 8 years ago

"Everything is going well"

Up until now, everything has been great. We don't have any issues with the staff, the facility, the care level, or the food.

4.5/5.00 Published 8 years ago

"Communication Could Be Better"

Sometimes it’s hard to get answers when I ask questions. I feel like I have to keep asking to get a response. The activities are a bit repetitive. There’s not much information, and sometimes it’s conflicting.

4/5.00 Published 9 years ago

"A Sweet Home for Dad"

The people at Asbury Gardens were really nice and helpful to my dad. They always do their best to make sure he's okay and happy. Asbury Gardens is a really good place. I'm happy that my dad likes it here and feels good.

1/5.00 Published 9 years ago

"Hazardous Living Conditions for Dementia Patients Unveiled"

Their so-called "memory care" division is simply a poor excuse. They don't truly "care" for the residents there. Sure, they feed them and handle their laundry twice a week. But, they don't ensure residents maintain their hygiene or motivate them to join in any activities, that is, when you can locate such activities. Plus, the staff, though friendly in demeanor, is inept at their jobs. Even though there should be an activity director, either they only work for sparse hours a day or they don't exist at all. Residents are left to wander the corridors, talking to themselves, or they're left isolated in their rooms. My buddy got way worse off since being at this facility, having had to make several emergency room visits due to uncleanliness, dehydration, depression, and lack of physical movement. This facility is a major HAZARD for those with dementia.

4.5/5.00 Published 10 years ago

"Great Care and Spacious Living at Ashbury"

Ashbury is a great choice, especially since they accept Medicaid. It might not look very appealing from the outside, but the inside is very spacious and open. Since my mom started living here, there have been many updates and improvements. The care has been excellent, and the staff pays close attention to details. We are still adjusting, but I’m happy with what I’ve seen so far. It’s much better than the other places I visited, and I’m really glad we found Ashbury.

4/5.00 Published 10 years ago

"Promising Memory Care Home: Exciting Staff and Renovations Ahead"

Moving my mom to the Memory care wing at Asbury Gardens has been a process, but we can see the great improvements underway. Despite the ongoing renovations, I'm thrilled about bringing Mom here. The staff has been incredibly kind and helpful! We're confident Mom will thrive here, and we're eager to build relationships with both the residents and the staff. Overall, our experience at Asbury Gardens has been nothing but positive.

2/5.00 Published 10 years ago

"Place wasn't tidy with an unpleasant smell and dirty carpet."

The place wasn't neat. There was a smell all over. Also, the room wasn't very appealing. The carpet was really filthy. Yuck!

4/5.00 Published 10 years ago

"Clean, caring community with friendly staff. Worth considering for care."

Our loved one's new home is nice and clean. The people who work here are friendly and caring. We're happy with our choice.

2/5.00 Published 10 years ago

"Disappointment: Age Limit and Higher Costs at Assisted Living Facility"

You have to be at least 65 to reside here. Margie isn't old enough. Also, it costs a lot more than the said $2300. It's a letdown.

4.5/5.00 Published 10 years ago

"Friendly, caring staff and a great new home for Dad"

Everyone at Asbury Gardens is really nice and supportive. My dad is really happy in the memory care section. They’re taking great care of him, and he loves his room. It’s spacious and has a lovely view. Moving to Asbury Gardens has been a wonderful change for him.

3/5.00 Published 10 years ago

"Expensive Stay, Great Staff, but Facility Needs Upgrades"

The price at this assisted living place is pretty steep compared to others we saw. They charge extra for cable TV and phone. Plus, they make you pay a big, mandatory activity fee when you sign up, which is a bummer if your family member doesn't plan to do those activities. But on a positive note, the nurses, staff and folks who plan the activities are all really good, which matters a lot. We did have a problem with their manager not replying to two emails we sent about an issue with their elevator sometimes shutting down when people were in it. Given how much it costs to stay there, we feel the place should be in better shape. Their couches are ripped, cushions are worn out, and TVs in the public areas, while not often used by the residents, have really bad picture quality. The outside of the building, including the parking lot riddled with potholes, could use some fixes. When they did finally do a spring cleaning, their landscapers did a good job. The courtyard is a pleasant spot, but we didn't see people using it much. Residents can join in with a nice community garden. The living spaces themselves are decently sized, and the cleaning crew that comes every week is friendly. We picked this place partly because they have a pretty new memory care section and a new nursing home wing. We think maybe they paused updates to the assisted living area to build these, but now it definitely needs some touching up. When we visited, we focused on how the residents and staff interacted and missed the worn down public areas. Ideally, a place this pricey should look nice and have good staff.

3/5.00 Published 11 years ago

"Overpriced and Demeaning, In Dire Need of Upgrade"

It was expensive and felt disrespectful. The building appeared outdated, in serious need of repairs and updates, especially considering its high price.

4/5.00 Published 11 years ago

"Great Care and Activities"

They're doing a great job at Ashbury Gardens. It's a bit pricey, but I don't have much to compare it to. The activities are fun – they have card games, bingo, and memory games. They even offer exercise classes. My brother can't participate, but he enjoys watching. Overall, I'm really happy with the care they provide.

Asbury Gardens

Address
210 Airport Road
North Aurora, IL - 60542

Website

Email

Telephone
(630) 896-7778

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