Bickford of Bourbonnais
Terrence
"Bickford of Bourbonnais: Poor Communication, Hidden Costs, Missed Appointments"
My family member is currently living at Bickford of Bourbonnais and I'm not happy with it. They do not talk to family members enough and their cleaning could be much better. It's tough to get them on the phone. Also, they have hidden fees they don't tell you about in the beginning. Ever since, I've been arguing with them about the cost. They also miss doctor's appointments or are often late. I can't suggest Bickford of Bourbonnais to others. In fact, I am in the middle of moving my family member to a different place.
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Anonymous
"Assisted Living Review"
Bickford of Bourbonnais is super clean and well kept. The staff and people living there are really nice. I've heard good things about it from my friends and doctors outside. The apartment is bigger than what my mom needs. She has late-stage dementia and doesn't get much memory care. They mostly focus on keeping her comfortable and safe.
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Anonymous
"**Mixed Experience at Assisted Living Facility**"
The place looks nice and cozy from the outside. The people in charge were friendly when they were trying to convince us to move in. But after a few months, they stopped paying attention to us. The Director of Nursing rarely talks to us about our parents' health, and when they do, they're rude. Our questions and concerns go unanswered, which makes us worry. On the bright side, the staff is kind and helpful. The activity director is great with the residents.
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Anonymous
"Unease Over Memory Care Unit's Two-Story Design"
I visited this place and liked the vibe, but I was concerned that the memory care area is spread over two floors, and didn't see anything to stop people from climbing the stairs. I didn't think this place was right for us.
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Anonymous
"Excellent Care for My Mother-in-Law"
My mother-in-law is adjusting well here. They take excellent care of her. The staff is great. The community and her room are well maintained. We're happy with their care. I'd recommend this nice place.
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Anonymous
"Spacious and welcoming assisted living community with friendly staff."
The Bickford of Bourbannais is a really nice place to live. The apartments are bigger than other places we looked at. The community is beautiful. The people who showed us around were really friendly and nice. We wanted something closer to our family, but this place is a bit farther away than we hoped.
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Anonymous
"Yearning for Better Updates and Engagement!"
The folks working here can do better at staying in touch about my family member. I find myself having to go there or phone to get an update. Improving their communication skills would really help. The food is alright, but could taste better. Right now, my family member hardly joins any activities because not many people motivate them to join in. There's a new person in charge of activities, so hopefully, they'll be more friendly.
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Anonymous
"Friendly Tour, Clean Place, but Location Wasn't Ideal"
The director who showed us around was really friendly and knew a lot. The place looked clean. It’s a two-story building with an atrium. However, the location wasn’t great for us.
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Anonymous
"Sunlight Needed"
This assisted living has a nice atmosphere and friendly staff. But the rooms are dim with only one window in the bedroom at the back of the apartment. We need lots of light and sunshine, so we're not sure if Dad would be happy living there.
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Anonymous
"Warm Community, Dark Rooms, Light Important"
Lovely setting, warm community, but dark rooms. Important for light.
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Bickford of Bourbonnais
Address
100 Jones Drive
Bourbonnais, IL - 60914
Website
http://www.enrichinghappiness.com/branch/bickford-of-bourbonnais
Telephone
(815) 936-9500