Assisted Living Facilities

HarborChase of Plainfield

3.9/5.00 - based on 74 reviews
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1 stars
3/5.00 Published 7 months ago

"Just Okay Stay at HarborChase"

My family member stayed at HarborChase of Plainfield before. It was alright, but not super. They didn’t have enough people working there a lot of the time. The regular nurses were fine, but the ones from the agency they hired? They didn’t seem to care much and looked like they just wanted their money.

4/5.00 Published 9 months ago

"Weekend-Weekday Communication Could Improve at HarborChase Assisted Living"

Staff at HarborChase are friendly and helpful. Activities keep residents engaged, but weekend staff can improve communication with weekday staff.

4/5.00 Published 1 year ago

"Family impressed by facility and staff during positive in-person tour."

Our family visited the facility in person. We saw everything and met staff. It was a great experience.

4/5.00 Published 1 year ago

"Assisted Living Facility: Clean Rooms, Friendly Staff, Timely Responses Needed"

My loved one's room is clean and staff levels seem adequate. Sometimes, getting timely responses is challenging. Overall, staff are friendly. We chose this place for its quality and suitability for my loved one. They keep residents active.

3/5.00 Published 1 year ago

"Helpful Staff and VA Services, but Needs Vary"

Many people were helpful in getting everything set up. We chose this community because of the VA services. I don't know what to recommend because everyone has different needs.

0.5/5.00 Published 2 years ago

"Fearful Resident, Negligence and Charge for Undelivered Care Marks Experience"

My mom and I had an awful time there. I would not advise anyone to go there. They ignored her and demanded payment for help she didn't get. She was left out of all the "fun". She stayed stuck in her room the whole time out of fear of the other people living there, of being overlooked, and of possibly catching COVID.

4/5.00 Published 2 years ago

"Great, nice place for assisted living"

The place was really nice.

4.5/5.00 Published 3 years ago

"Great Response During Tough Times"

We moved in during the middle of Covid, which was a tough time to move. I’m sure it would be different if there was no Covid. But considering the situation, everyone responded really well and did what they should have. Our living situation is good, though I wish housekeeping was a bit better.

3/5.00 Published 3 years ago

"Friendly Staff, But Gloomy Feel"

We visited HarborChase of Plainfield and the people working there were nice. However, the place felt sad and not very cheerful. It wasn’t as good as some of the other places we’ve seen.

1/5.00 Published 3 years ago

"Poor Care and Communication at Assisted Living Facility"

Avoid this place! I wouldn't suggest this home to others. I felt tricked. They had told us that they could move her to assisted living and later to memory care, and assured us that our family member would flourish. But that didn't happen. They didn't care for our family member like they promised they would. When we tried to talk with the employees, they seemed clueless about what was happening with our family member.

1/5.00 Published 4 years ago

"HarborChase facilities failed to provide suitable memory care"

HarborChase of Plainfield wasn't right for my husband. He required special memory care, but due to Covid, they put him in regular assisted living. After only 2 days, they wanted him to move to HarborChase of Naperville. That place didn't work out for his needs either. He ended up at Silver Oaks because of some problems he was having. Even when we moved him again, needing more medical attention, HarborChase didn't refund any of our payment for the month, though he hadn't been there the full time.

4.5/5.00 Published 4 years ago

"Care is great, but I want safe visits for my mom."

I’m really pleased with the care my mom gets. I know these are tough times and precautions are necessary, but now a worker brought in COVID. I want to visit my mom before something happens to her. Living longer but not seeing loved ones isn’t really living. I wish they could set up a safe way to visit, since it seems like the workers go home and live their lives.

4/5.00 Published 5 years ago

"Mixed Experience at Assisted Living"

We heard a lot of promises about extra services during our tour, but most of them turned out to be untrue once we moved in. It’s been tough to get our calls answered. The rooms are big, though. Unfortunately, the medication program has had issues, so we’ve had to take over filling prescriptions. The food is decent, but sometimes what’s on the menu isn’t what’s actually served. Corporate decides the options, not the residents. And there aren’t many outdoor activities, maybe just once a month.

0.5/5.00 Published 5 years ago

"Harborchase Plainfield - Expensive and Unsympathetic to Seniors"

My husband was supposed to move into Harborchase Plainfield, but he sadly passed away before he could. We hadn't even put his stuff or furniture in the room. Despite this, I paid over $8000 and only got back $2. I think this is a poor way to treat older people. They should show more empathy. I understand them keeping the community fee, but nothing more.

4/5.00 Published 5 years ago

"Mixed Experience: Caring Staff, Odor Concern, Lovely Decor, Distant Location"

The staff were caring and engaged with residents, which I appreciated. However, I noticed a urine odor in one area. I enjoyed my time with the coordinator, but ultimately, I decided against this facility due to its location being too far away and the higher monthly cost. The layout was nice, and I was impressed by the nostalgic decor like old photos and sitting areas scattered throughout the hallways.

0.5/5.00 Published 6 years ago

"Total Lack of Respect and Professionalism: Left Without Assistance!"

SERIOUSLY UNCOOL! Imagine this- you're looking at assisted living facilities for a loved one. The decision is a tough one, but you put in the effort to get an appointment for a visit as they suggested on their site. So there we were, my wife and I, five minutes before our 3pm slot on a Saturday, Feb 3. We were greeted and then led all the way to a remote corner of the huge building. There we waited until 3:20 without any updates or any further interaction. Then, an employee decides to show up, telling us we would have to wait since a walk-in had arrived before us. That boiled my blood! My wife had worked so hard to get that specifically scheduled appointment! To add insult to injury, they didn't bother telling us how much longer we would have to wait. This was the limit! We left without any assistance! I'm left wondering, if this is how they treat potential residents, what might be the plight of those living there without the option to leave?

4/5.00 Published 6 years ago

"Huge facility"

I visited assisted living facilities with my Dad, and this place stood out. It's a new building, very nice, but quite large. They have a secure Alzheimer's unit, and staff members are everywhere. Unfortunately, it's too far for me, but I'd recommend it to other families.

3.5/5.00 Published 7 years ago

"I toured this community"

I went on this tour and noticed they were going through staff changes. It’s a private pay place that doesn’t accept Medicaid. The facility was clean and pleasant, but it didn’t suit my parents.

4/5.00 Published 7 years ago

"Beautiful and Fancy"

I visited this place while looking for a spot for my dad. In the end, we picked another location because it was too far from my home. It’s a bit pricey, but the facility is beautiful. They maintain it very well, and overall, it’s quite nice and fancy.

4/5.00 Published 7 years ago

"Good Place, But Too Far"

This place was really nice, and it had pretty much everything we wanted. I thought it would be a good place for my parents to live. The staff was friendly and helped us a lot. The place was clean and looked really nice. But it was a bit far for me.

4/5.00 Published 7 years ago

"A Helpful Tour"

After our enjoyable tour, we considered choosing them. They provided a good tour and worked with us wonderfully since we were in a hurry to move in. It was helpful when they prepared the room for us, but we realized it was on the second floor, and we needed one on the first floor.

4/5.00 Published 7 years ago

"Great Place for Socializing and Care"

My husband liked his time here before he had to go to the hospital. He was starting to join in activities and talk with other residents. He seemed to enjoy the food. Every time I visited, the place was clean, well-lit, and comfortably warm. The staff is friendly and kind.

4/5.00 Published 7 years ago

"Exciting Prospects at Harbor Chase!"

I really liked Harbor Chase and believe it could be a great place for my parents. Although they couldn't show us a 2-bedroom unit, they mentioned that one will be available in August, and they'll call us to see it. Excited to check it out!

4/5.00 Published 7 years ago

"Care and Value for Family"

I appreciate this community for its caring staff and clean, pleasant atmosphere. The menu is a bit fancy, but the activities are enjoyable. We recommend touring this place for family care.

4/5.00 Published 7 years ago

"Expensive and far; nice but not our preference."

We checked out this place when we were looking for a place for my husband. It was nice, but it cost too much and was far away from where we wanted to be.

3/5.00 Published 7 years ago

"Smelly Visit to Pricier Assisted Living Community"

When we checked out this place, it sadly smelled like a nursing home. My mom and dad wouldn't like that. However, the folks we met there were friendly. The cost of this place was a bit more than the one we ended up picking.

4/5.00 Published 7 years ago

"Great place, helpful staff, clean environment, and nice layout!"

My sister visited the place and thought it was good. The community looked nice and clean. We liked how everything was arranged. The staff who showed her around knew a lot and were friendly.

4/5.00 Published 7 years ago

"Not quite what we expected, but still pretty good"

The HarborChase place was really nice, and the staff were super nice too. But we didn't like that it mixed assisted living and memory care. We wanted a place that only focused on memory care. Still, I liked seeing how caregivers and residents talked and interacted.

3/5.00 Published 8 years ago

"Great Staff, But Did Not Love Exercise Program"

I visited this assisted living community and wasn't too thrilled with the exercise program. The residents followed a TV program for workouts. I didn't think that would suit my mom. The place was large, I was looking for something cozier. They did have meal plans for the residents. It was a tidy place and had friendly staff. The tour guide did his job well in explaining everything they provided.

4/5.00 Published 8 years ago

"Excellent Experience!"

The HarborChase of Plainfield community was super clean. The staff who gave us the tour were really nice and helpful. They knew a lot and answered all our questions.

4.5/5.00 Published 8 years ago

"Great Tour, Friendly Staff, and Excellent Services!"

I suggest taking a tour of this place. They offer a lot of great services. There’s a beautician and transportation available. I saw the bedrooms and the amenities, and everything was organized really well. The staff I met were friendly and communicated with me nicely.

4/5.00 Published 8 years ago

"Nice and Clean Facility"

When I toured the community, I saw all the care and help they offer. I didn't think it was the best for memory care. But I got good feedback to help pick the best place for my mom. It's a nice and clean facility, though I thought it could look nicer.

4.5/5.00 Published 8 years ago

"Your parent will be treated with kindness and care"

We think the staff here are amazing from top to bottom. They are friendly, caring, and kind. For us, this is the most important thing. The building and grounds are really nice too.

3.5/5.00 Published 8 years ago

"Mixed Experience at Assisted Living Facility"

I like the staff, especially she. They're trying hard to help us. At first, there were problems with laundry and stuff. The start wasn't smooth. My family member doesn't like the food. There seem to be lots of activities, and they go out once a week. We thought there was shuttle service for appointments, but it's not reliable, especially for crossing county lines.

4.5/5.00 Published 8 years ago

"A Wonderful Place with Caring Staff and Warm Atmosphere"

cMy connection with Harbor Chase of Plainfield started in November 2015 when a family friend moved into the Memory Care facility. Since then, I've been visiting 3 to 4 days a week, giving me a good view of what Harbor Chase is like from an outsider’s point of view. I’ve seen several senior facilities over the years, and none match Harbor Chase in creating a warm and inviting environment for residents. The community looks great everywhere, from the entrance to the rooms. Music plays when you enter and continues in the dining room during meals. The meals are plentiful and offer many healthy options. They always accommodate special dietary needs. What stands out most is the caring nature of the staff. From the directors and medical staff to the caregivers and cleaners, everyone shows real affection for the residents. Caring for people who can’t care for themselves can be tough, but the staff’s loving attitude is something you usually only see from family members. The staff also makes me feel welcome as a visitor. Each time I visit, everyone from check-in to check-out greets me warmly. Since I often visit during lunch, I’m always offered a drink or something to eat. In short, I’m reassured that my friend is in a wonderful place with staff who genuinely care and treat him like family. Harbor Chase lives up to its promise of respecting each person’s worth and being responsible in every way.

3/5.00 Published 9 years ago

"Good follow-up care, poor injury prevention"

At HarborChase of Plainfield, they're great at dealing with problems once they happen, but not so good at stopping them before they start. I expected a lot more than what we're getting. Top issue is safety. The staff is really nice. They're giving him physical therapy and occupational therapy, which is good. My husband's brain is sharp, and I wish there were more fun things for him to do. We'll see how the next few months go and then I'll decide if he stays here.

4/5.00 Published 9 years ago

"Positive Experience at Assisted Living"

We really like it so far. The place is nice, clean, and the staff is friendly. The food is okay, and we don't have any big concerns. Like other places, they could use more aides.

3/5.00 Published 9 years ago

"Caring Place, But Not Prepared for Dementia Symptoms"

They truly care about their residents. Sadly, it hasn't turned out well for us. My dad was recently moved from HarborChase of Plainfield to a psychiatric ward. Apparently, they weren't fully prepared or equipped to manage his tantrums and other dementia-related behaviors.

4/5.00 Published 9 years ago

"Nice place, but communication among staff needs improvement."

I think the staff doesn't communicate very well. The place is clean, but communication affects some of the care. Response time isn't great, but they're working on it. The food caters to an older generation, and the chef has different tastes. They offer plenty of entertainment. I appreciated the 24-hour nursing and respectful staff.

4/5.00 Published 10 years ago

"Peace of Mind"

My mom has lived here for years. She doesn't need much help. I picked this place because of its location, peace of mind, and social atmosphere. I visit often, and the staff is friendly. People have different experiences based on their parents' needs. I've raised concerns, and they've handled them professionally. My only worry is that there aren't as many outings now that the community has grown. It's tough for staff to plan outings with varied patient needs. I don't have another facility to compare.

4/5.00 Published 10 years ago

"Assisted living facility lacks homely feel, but clean and quiet."

The place was clean and quiet, but it didn't really feel like home, even though I visited when it was calm. It cost about the same as other places we looked at, maybe a bit more.

4/5.00 Published 10 years ago

"Nice Community with Friendly Staff"

We visited this community while exploring care options for a family member. It's a good-looking place, very tidy, and the staff were friendly and professional. The cost was higher than other places we saw, though.

4/5.00 Published 10 years ago

"Convenient Location, Adequate Parking, No Laundry Complaints"

This place is alright. When deciding on where to live, it's important to visit and see for yourself. There's plenty of parking available, which is good. Nobody has complained about the laundry service, so that's a plus. We mostly picked this place because it's in a good location.

4.5/5.00 Published 10 years ago

"Excellent Care and Kind Staff Helped Our Family"

Everything is going great for Mom and Dad. The staff is super kind, and their care has been excellent. I’m really glad that A Place for Mom could help us find this place.

4/5.00 Published 10 years ago

"Dad Feels Happy at The Park in Plainfield"

The Park in Plainfield feels like home for my father-in-law. He’s happy there, made friends, and enjoys meals and activities. He's joined holiday events, and the staff is friendly, knowing him well. His apartment stays clean, and his needs are met.

4/5.00 Published 10 years ago

"They're decent at caring for him, but slow to respond."

They're decent at caring for him, but slow to respond. Clean and friendly. Concerns about wheelchair placement. Limited activities. Affordable and convenient.

2.5/5.00 Published 10 years ago

"Ensure Promised Deals at Park of Plainfield are in Writing"

We spent about 3 months hunting for an assisted living place, and finally thought The Park of Plainfield might be a good option for the right price. Now, we've learned the hard way to demand written proof for everything. We'd been promised two move-in deals and suddenly learned they weren't included on our final paperwork. Also, we'd been told our rent was fixed for a year, but a few months in, we're told that it's going up by $200! Always read everything and make sure it's written down! Plus, our monthly bill hasn't been right even once since our move! It's been exhausting to constantly check, make calls, and attempt talking to someone to fix issues and cancel late charges. A positive note is that the activities team is really friendly, making an effort to involve everyone. The food and waiting staff are so helpful and go the extra mile to assist residents. So, The Park is alright, but be careful not to run into problems and always make sure to get all promises in writing.

3.5/5.00 Published 11 years ago

"Not Enough Residents for Mom"

It's a pretty place, but it's fairly new—I think it's only been around for a couple of years. Their memory care section was only half full at the time, so there wasn't much to engage my mom. It felt quite empty, but it was very clean and beautiful.

0.5/5.00 Published 11 years ago

"Undeniably Poor Service and Staff Neglect Attention"

This facility is truly disappointing. They failed to fulfill any of their promises. Despite being initially inclined to pay their charges, we soon realized we derived no benefits after paying them. The competence of the staff is considerably lacking, and their indifference towards our dear ones is evident. I strongly suggest not to consider this option for anyone.

4/5.00 Published 11 years ago

"Beautiful Assisted Living Facility with Special Pricing"

I visited the facility on . It's a beautiful place with unique floor plans and special pricing offers. They can help with colostomy care, and you can request fee details if needed.

4/5.00 Published 11 years ago

"Convenient Location, New Facility: Mom's Decision Matters"

This place is really close to where I live, just a walk away. It's brand new, and there are only about 20 people living here, which could be good or bad. My mom is the one who gets to decide, so I'm trying to show her all the options. I'm starting to feel like she should be closer to me. She's not too keen on the idea yet, so I have to be patient. It has to be her choice. Until the weather gets warmer, I don't think she'll even consider moving.

3/5.00 Published 11 years ago

"Top Pick, Yet Mom Found it Overly Large and Posh"

This facility is my top pick. The cost is quite 'fair' compared to other places. However, my mother felt that the place was just too huge and a bit too 'fancy' for her liking. It wasn't quite cozy for her.

4/5.00 Published 11 years ago

"Top-Notch Assisted Living Facility"

This place is really good.

3/5.00 Published 11 years ago

"Looks Great but Best for More Independent Folks"

The place looks great but seems best for folks needing less help.

HarborChase of Plainfield

Address
12446 South Van Dyke Road
Plainfield, IL - 60585

Website

Email

Telephone
(815) 267-3510

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