Heritage Woods of Belvidere
Anonymous
"Mixed Feelings About Food Quality"
I’ve been here for 6 years and I’m quite happy. The food isn’t always great.
- Useful
- Not useful
- Share
Anonymous
"Caring staff, great meals, and activities for all needs"
The staff is very caring with my loved one. They enjoy the meals and the choices available. The staff provides activities suited to their needs. They keep me well-informed about what my loved one needs. I would recommend this place to family and friends.
- Useful
- Not useful
- Share
Anonymous
"Poor Service and Rude Staff at Assisted Living Facility"
It was a horrible experience when we tried to get my relative into this facility. A nurse evaluated him and he shared his need for medication help. They initially promised us assistance, but after a whole month without any help, they suddenly told us that they couldn't provide the help needed. When we talked to the management about it, the nurse claimed that we misunderstood her. It felt like she was just trying to avoid blame. The administrative staff are not pleasant at all and they always give us wrong information. It's important that they remember they are dealing with older people who need things explained slowly and clearly. But when we ask the office staff any questions, they get very rude and tell us that they had already answered that query. It's disappointing that we didn't have more time to evaluate the facility before moving him in. We are frustrated that we need to involve the management just to get the nursing staff to do their job.
- Useful
- Not useful
- Share
Dave & Beth Nelson
"Rent Increase Surprise"
After the first month, they increased the rent for everyone. Unfortunately, my mother wasn’t informed about this change when she moved in.
- Useful
- Not useful
- Share
Anonymous
"Dissatisfied with Poor Care at Heritage Woods of Belvidere"
I am unsatisfied with Heritage Woods of Belvidere. Their care for him was simply inadequate. I would strongly discourage anyone from choosing this facility. If it was possible, I'd give them a negative score.
- Useful
- Not useful
- Share
Anonymous
"Great Care, Communication Needs Improvement"
They’re super friendly and helpful, always paying attention to our needs. But, they could work on communication. For instance, when starting his meds, they struggled to share insurance info between staff. Overall, though, he’s happy there, and we’re quite pleased.
- Useful
- Not useful
- Share
Sue
"Great place for Mom!"
Heritage Woods of Belvidere makes my mom very happy.
- Useful
- Not useful
- Share
Jackie May
"Great care!"
I'm a nurse, and patients here love it!
- Useful
- Not useful
- Share