Randall Residence of Wood Dale (Opening Summer 2018)
Anonymous Worker
"Understaffed and Unsafe: Lies and Lack of Care at Facility"
This place really stinks, there's no staff around! Sometimes, there are zero CNA's working on the special care floor for people with memory issues. The place tries to swindle families when they complain, saying there's enough staff working. Many times, there's just 1 or 2 caregivers for the whole building during the night. Even worse, sometimes there's not a nurse in sight for the entire building. This means nobody's there to watch your loved ones after dark. What will happen if there's a big emergency? During the State's check-up, this place cheats by making up schedules, tricking them into thinking they have enough workers. An extremely dangerous place.
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Anonymous
"Great Assisted Living Community with Fun Activities!"
The community is great for our loved ones. I’d recommend it to others. Staffing is a bit short, but the owner is wonderful. The food is excellent, with three daily meals and choices for residents. They offer fun activities like live entertainment, happy hour, and crafts.
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anonymous
"Virtual Tour Experience at Assisted Living Facility"
We took a virtual tour of the community. It was nice. The staff was friendly and answered all our questions, trying their best to make the virtual tour enjoyable.
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Linda F.
"Friendly and Experienced Staff, Recommend for Memory Care"
I recommend this community for your loved one. The staff is friendly and knowledgeable about memory care. They have plenty of experience and take initiative to handle situations promptly. Whenever there's an issue, they promptly inform me.
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Blanca
"Ignoring Requests and Failing Care: Broken Promises & Neglected Responsibilities"
In the beginning, it seemed like my aunt's stay in this home was going to be great. But after she experienced three falls and had to visit the hospital twice within two months, I had a different view. Her final fall resulted in a broken shoulder and she wound up in another assisted living facility. Unfortunately, we had already paid in advance for three months. When they decided that my aunt couldn't return, I collected her belongings and asked to have the remaining part of the third month's payment refunded. My plea was completely ignored. I didn't even receive a return phone call from the facility. Despite my multiple calls and requests, they have continued to ignore me.
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Bonnie
"Caring Staff and Tasty Food"
They were helpful in getting my mom settled. She enjoys the food, and the staff communicates well with our family. Unfortunately, I haven’t been able to visit due to Covid.
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