Sunrise of Naperville North
M
"Caring Community with Welcoming Staff"
I appreciate the concierge. The care is competent, though not exceptional. Consider the activities. We chose this community because they welcomed my mother.
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Anonymous
"Concerns about extra charges and internal communication"
The big problem I have is getting my loved one ready for appointments. I wish the internal communication was better so they would be ready on time. My loved one likes the meals. They serve three meals a day to the residents. They gave us one price at the start, which only lasted a few days. Then, they said my loved one needed more care and added extra charges each month. Now, I feel stuck because they keep wanting to add more care and charge more every few months. I can't tell where the extra care is going.
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Anonymous
"Highly Recommended"
My mom lives in the memory care unit, and the staff are friendly and welcoming. She enjoys the food, and they have activities to keep her engaged. The memory care and assisted living residents interact together, and the staff encourage socializing. The memory care unit is on the third floor, and they understand dementia well. I feel comfortable with her here; they take great care of her. I recommend this community.
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Anonymous
"Mixed Feelings on Memory Coordinator, Residents' Functionality"
We really liked the Memory Coordinator who looks after memory-related stuff! But we're a bit worried because the other people there aren't as sharp as our mom.
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Anonymous
""Friendly Staff, But Could Use a Better Cleaning""
The place looks lovely and my visit was pretty decent. The people working there were uniformly kind and pleasant. However, it seemed like the general cleanliness of the facility was a bit lacking. Overall, the place just could've been more presentable.
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Anonymous
"Helpful Staff!"
The staff provided a fantastic tour of their community. They were helpful and knew all about the available packages. However, the rooms felt more like a dorm than an apartment, which wasn't the right fit for my mother.
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Anonymous
"Outstanding Care"
My sister visited this community. It's a top-notch place with friendly staff and a variety of meals. The community is clean, beautiful, and outstanding. My parents would have liked everything it offers. I recommend it for anyone seeking a wonderful home for their family member.
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Anonymous
"Great staff and flexible care, highly recommend this community!"
Dad stayed in assisted living for a short time before moving to the memory care unit. The staff are wonderful; they know him well and are very accommodating. I’ve tried the food, and it’s really good. They are flexible about getting him what he likes. I recommend this community.
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Loved One
"Hidden Costs Add Up at Sunrise Assisted Living Facility"
When we were searching for options, we looked into Sunrise. It seemed like it might cost less than the place we picked at first. But they added fees for extra care things. And now, as my loved one's health has gotten worse over the past month or so, we'd be paying a whole lot more if we had chosen Sunrise.
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Anonymous
""Last Six Months at Sunrise Facility: A Disastrous Experience""
My journey started off good, but the past half a year has been awful. The facility reported bed bugs and that reached my husband's room. Sure, they treated the room about a week later, but that's when I lost my patience and penned a letter to the head of Sunrise about every single problem. The caretakers aren't well-trained for the job, and they can't handle the patients properly. I switched my husband to another home. Our new place is filled with staff trained to care for Alzheimer's, and so far, I'm satisfied. It's way cleaner and it's transformed my husband too. I appreciate the support from your team. My husband wasn't involved in any activities. He spent most of his time walking.
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Loved One
"Great place with good food and convenient location"
I've had a great experience so far. I haven't noticed anything that needs improvement. The food has been good, with no complaints. This place is nicer than others we checked out and is in a good spot for us.
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Peggy
"Location Posed Concerns for Mom's Safety"
This place was alright. It's right by a big high school and a really busy street intersection. My mom likes going for walks, but I didn't feel good about it because of that. It would've been similar to another place we looked at in Naperville, but I think the activities here would've been better. At the time, we were having trouble with my mom and her driving. We needed to figure out how to get her car keys because she's not a good driver, and I was worried she might try to leave.
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Michele
"Somewhat Frustrating Experience for Non-Compliant Residents"
The staff is super nice, but they don't always do what I expected. For the past 3 weeks, I've not been too pleased. The services we were promised don't really meet our needs. Dealing with someone young and disabled seems different here. My husband is young which might scare the staff a bit. I believe if you have an elderly person who listens well, this place would be fine. But if your loved one doesn't always listen, like my husband, they might just be left in their room unnoticed. I've had to clean him up and wash his clothes. Right now, I'm a bit annoyed with them.
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Customer
"Tour Okay, But Costly and Less Comfortable Than Chicago Ave Place"
The visit was okay. Pat and I didn't feel as at ease here as we did at the place on Chicago Ave. We also noticed that the cost for a short-term stay was higher - $145 compared to $124 per day.
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Customer
"Helpful Staff, Average Vibe, Slightly Costly"
The staff were really nice. The place looked decent enough but didn't give me the vibe I wanted. Also, it's somewhat expensive.
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Customer
"Sunrise South Vibes: Friendly, Clean, and More!"
This place is just like Sunrise South—friendly, nice, and clean. The second-floor stairs are a plus, and the memory care service is better here.
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