The Moorings of Arlington Heights
JS1987
"Brackets"
My dad was sent to this place for rehabilitation after he fell. The second-floor rehab section was clean and the food was good, but don't be fooled. Every day, they would have him sign documents he shouldn't have been signing – like a DNR and contracts to move in full-time – while they kept pressuring him. He constantly told them that he was going home after rehab and not planning on staying at their place. My dad is pretty tall, over six feet, and didn't fit into the bed they gave him. It took a whole week of me complaining to them until they finally gave him a longer bed. I visited him every day and realized that this facility didn't have enough staff; they even put my dad's health and safety at risk multiple times. One time, a staff member brought him to the restroom after dinner. I was outside and witnessed the entire incident. The staff member had fallen with my dad - his head in her hands - and was yelling for help, but no one responded so I rushed in. I couldn't even find a single person to help on the floor so, in desperation, I ran over to the Memory Care door, set off the alarm, and yelled for help there. The only staff member there finally agreed to help after I insisted that my dad's safety was at risk. If you visit after 7:30 PM, there's usually just one CNA working, trying to help a ton of patients. Just show up in the middle of the day unannounced and see how they are with their patients. They just line them up in wheelchairs down the hallways, hidden from any visitors. It's heart-breaking seeing them just sitting there all day staring into space. My dad also developed a urinary problem while staying there. He wasn't able to fully empty his bladder and was in a lot of pain. Even though his stomach was bloated and he was in agony, the staff simply ignored his discomfort and stated that he had just been to the bathroom. I refused to leave until someone paid attention to him. Eventually got them to call a doctor who ordered an ultrasound of my dad's bladder, which was then followed by a catheter insertion when they discovered a significant amount of urine retention. If I hadn't been there to fight for him, he would have been left to endure all this suffering. My dad met the Moorings' doctor once for a whole four minutes. He questioned my dad’s use of a heart medication, Digoxin, unaware of his pacemaker (that was clearly visible) and his AFIB. I had to remind the doctor of these and was surprised when he prescribed my dad an anti-depressant on the social worker's recommendation, without consulting dad's heart doctor. My dad’s heart was in normal rhythm when he arrived at the Moorings. After being given this anti-depressant, known to cause arrhythmia, for a week, I notified his heart doctor who detected that dad was indeed in AFIB. The Moorings said they'd stop the anti-depressant after hearing from dad's heart doctor, but when dad was discharged, the anti-depressant was still in his medicine bundle indicating that they lied about stopping it. Honestly, there are too many issues with the Moorings to fit them all here. My advice? Find any other place for rehab or nursing." : "Experienced Repeated Neglect at Assisted Living Facility
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Anonymous
"Friendly and Safe Living with Lots of Activities"
The Moorings of Arlington Heights is a great place to live. The residents and staff are super friendly. They go out of their way to keep you safe and meet all your needs and wants. There are lots of activities to do. Even though it's a Presbyterian place, they make sure you can practice any religion.
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Anonymous
"Poor Communication and Service at The Moorings Assisted Living"
My husband and I live far away and tried learning about The Moorings since spring. All we know is his mom toured there last year. I called a staff member, and we talked about care for about 45 minutes. She said she'd email me info, but after more than a week, I got nothing. I called again, but she never returned my calls. We know my mother-in-law shared her financial info in Feb. and was promised care for life. But we can't get clear answers about this promise or how anything works because they won't send us any info. I called to set up a tour, but they said they had to discuss it first and never called back. I contacted A Place for Mom to set up a tour, but it took a long time to get any info from them, and they were rude. Finally, we got confirmation for a tour, but the communication was rude and uninviting. When we visited, we were rushed through and later found out the deal was already done. I used to work in this industry, and their behavior shocked me. If we could, we would shop around. My family feels uneasy about this move. Please PM me about your experience if you've dealt with this company. Tips for choosing a place: Tour at least three places, involve family, understand the entire care plan, know the owner and their plans, ask about pricing and if they take Medicare/Medicaid, and make sure they can contact your loved ones in an emergency. It's a big decision, so take your time and be thorough.
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Anonymous
"Loved One Enjoys Social Activities and Meals in Expensive Facility"
My loved one wanted to stay here after rehab. It's nice with social activities and enjoyable meals. However, it's quite expensive. A nurse even visited him in his new home.
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Sue
"Avoid This Facility: Terrible Treatment in Their Dementia Care Unit"
Sadly, my relative had to be shifted to the dementia care unit. The staff are terrible. I frequently visited without warning and the way my family member was spoken to and handled was horrifying. The nurse [removed] was highly aggressive and, in my view, abusive. This pushed me to try and move my relative from this facility. If you have an alternative, don't choose this place, particularly if you value your loved ones. There are better places out there! Their dementia care is just terrible, plain terrible!! Patients are left alone and when they ask for help, they're told to just stay put. I wouldn't even suggest this place to those I totally dislike.
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David
"Layout Impresses Despite Dietary Limitations"
I didn't explore much because they couldn't meet her specific food requirements, but the layout impressed me.
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