Villas of Holly Brook - Chatham
anonymous
"Disappointing Experience at Villas of Holly Brook Chatham"
I didn't like Villas of Holly Brook Chatham. The place wasn't clean, and during the tour, it felt like they didn't care about us or have time for us.
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Anonymous
"Great Place with Good Value and Homey Atmosphere"
My mother has been at Hollybrook for 2 years, and we’re very pleased with it. Even during the Covid-19 issues, they come up with creative and thoughtful entertainment. Their safety measures are impressive too. Before Hollybrook, we were at a more expensive place in Springfield with poor staff, no matter the shift. We also tried another place with great staff but higher costs and a formal, multi-level setup that my mother didn't like. Hollybrook avoids all those problems. As others have mentioned, Hollybrook’s price is fair. The single level is perfect for exercise and getting around, and the homey feel is welcoming.
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Happy
"Friendly, affordable, and better than expensive, crowded places"
My mom has been at Hollybrook for a year now. We moved her from a much more expensive place to be closer to home. She had previously been at another pricey facility for rehab, which was overcrowded. She actually prefers Hollybrook because it feels more like family and has plenty of activities. She enjoys going to the movies almost every afternoon. Plus, it's cheaper than the facilities in Springfield. The staff has been great, too. In short, Hollybrook is very nice—friendly, not fancy, and not lonely.
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Anonymous
"Cozy Atmosphere, Distant Location"
I liked Holly Brook's cozy atmosphere, but it was too distant from loved ones. The place was tidy and nicely furnished.
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Anonymous
"Assisted Living Not Suitable for Mom's Needs"
On the tour, we saw it was an assisted living place. We really liked it, but we thought my mom wouldn't qualify to live there. She needed more help with her dementia. We felt it wouldn't work out and it didn't seem like a fit.
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Anonymous
"Underwhelming Experience at Assisted Living Facility, Inadequate Care"
When we first moved into this assisted living home, we were really hopeful. The director was super friendly. Things didn't go smoothly from the beginning but it mostly seemed to be because of the people who owned the place, not the managers. When the director left though, things got worse. My family member isn't getting the care they should. We've had to go to the hospital a bunch of times. Also, one of the staff members was dishonest about my relative. The laundry isn't getting done and trash is left behind. The building itself is nice and there are some nice people living there. However, overall, it's been quite a letdown. This place might work for someone who doesn't need much help. But if you need a lot of care, this isn't the place.
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