Villas of Holly Brook & Reflections - Rantoul
Trish
"Mixed Experience with Cleanliness, Excellent Care for Loved One"
The facility is mostly clean and great, but sometimes we noticed incidents in my loved one's bathroom. We had to ask them to call housekeeping, and even on the next visit, it hadn't been taken care of. Overall, it's a great place. My mom receives loving care, and I truly appreciate the staff for handling a tough job with grace.
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Emma E
"Assisted Living Disappointment"
Don't recommend this place. Started promising but quickly disappointed. Food's terrible, thinking of complaining. Staff communication is bad. No follow-up from management. Moved our loved one out.
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Ellen Nuss
"Helpful Staff During Challenging Times"
A lovely facility with big rooms and nice amenities. My experience with Hollybrook might not be like everyone else's, but over a very stressful three weeks, the staff really helped my family. Soon after my dad moved into the assisted living, he was transferred to memory care with hospice and passed away soon after. We are very thankful for everyone's assistance during that time. There are two beautiful guest suites that were fully furnished and made available to us. However, the staffing on weekends and holidays is not as strong, but I always expected to be hands-on and at the facility every day. That is my only complaint. As wrapped up as we were in our own family drama, the other residents always seemed engaged and happy, well taken care of, and well fed
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Anonymous
"Caring Home for Memory Care Residents"
Reflections is a nice place for memory care. The staff really care about my mom and treat her well. She enjoys the food, which is tasty and there’s plenty of it. The only downside is that workers change too often.
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