River Pointe Health Campus
SNOW OWL
"Consistent meal errors overshadow caring staff in assisted living facility."
This place could easily get five stars, but their food service department messes up my meals too often. They often bring the wrong meal or forget parts of it, like salad dressing or fresh fruit, which ends up being canned mandarin oranges. It's not just once or twice; it's every meal, and it seems like nobody really cares about fixing it. The other staff members admit that this is a common problem. Despite many good employees who genuinely care, the food service department lacks a commitment to quality.
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Tom Sergesketter
"Disappointing Experience at River Pointe Assisted Living Facility"
My mom went to River Pointe on December 1, 2017, for rehab after kyphoplasty. The rehab team was great! CNAs, especially, were very caring. But, the nursing staff on unit 400 was not good. Even though we were there every day and asked questions, we felt left out. Rehab helped my mom walk again, but nursing let her down. She started having trouble breathing and coughing a lot. We asked about this every day, but were only told the nurse practitioner had seen her. I asked to talk to the nurse practitioner more than once, but only a nurse called me back. Finally, on January 5, 2018, at 4:30 am, the nurse on duty called me. She said my mom's oxygen levels were low and wanted to get an X-ray. I told her my mom had an X-ray three days ago, but it was inconclusive. I told her to call an ambulance to take her to the ER. At 6:00 am, she went to the ER and was put on a C-PAP machine to help her breathe. At 8:00 am, I got a call from someone at River Pointe asking if we wanted to keep her room for $307 a day. We already knew she wasn't going back, so we said no. The person didn't even ask how my mom was!
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RD
"Family Warns: Assisted Living Facility Falls Short of Expectations"
Avoid This Place! Don't place your family members here. As my mom frequently expressed before her unexpected passing at this home, "This place doesn't live up to its hype.
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RD
"Strongly Consider Alternative Care Options"
Steer clear! Definitely don't place your family members here. As my mom often stated before her premature passing in this institution, 'this place doesn't live up to the hype.'
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