The Barrington of Carmel a CCRC
Karen Neal
"Assisted Living Home Prioritizes Profit Over Care; High Costs, Poor Quality."
I recently moved my mom out of this assisted living facility after she'd been there for almost five years. Both my parents moved in there, but after my dad passed away, only my mom remained. She's had her own caregiver for the past four years. However, last week they told me we couldn't continue to use her private caregiver and wanted to move my mom into a more expensive skilled care level. They said they'd try their best to take care of her when we refused but this doesn't convince us. For four years, we hired a personal caregiver because the facility staff is not only insufficient but also low quality. I tried to get some clarity from the CEO about their rules during COVID, but I received no proper response. They claim they're denying outside caregivers due to COVID, which makes no sense as COVID started seven weeks ago! This place places profit above resident care, the only thing they're concerned about is making money. My mom, her caregiver, and I have all experienced it. If you value your family member, find a more affordable, better quality place - they do exist. We found one! This facility is unprofessional, insensitive, serves terrible food, and charges exorbitant prices!
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Anonymous
"Wrongly Evicted From "Swanky" Senior Living Facility Barrington"
I'm just going to lay it out for you, and you make your own assumptions. You never know what a place is truly like until you've lived it. This truth applies to most, if not all, nursing homes, and somehow, it's nighttime that unveils their true colors. Having eyed Carmel, IN as my potential relocation destination, I take advantage of my visits to my son to sample various independent living establishments. I had set up a visit to Barrington a whole month in advance without any hassle and had even spoken to them a couple of times about my stay. After a 17-hour drive, I settled in, unpacked my stuff, and had everything stowed in drawers and the fridge. The next day I called to get the lowdown on how the meal plan worked. Much to my dismay, the response I got was, "We’re unsure. You're not supposed to be here unless you're a friend or relative of a resident, and you need to leave now." Keep in mind, this was not delivered in person, instead, it was abrupt with no trace of an apology (unless I requested one). I was left stunned and disoriented—from lack of sleep, a skipped meal, a recent illness, and the daunting prospect of braving the unfamiliar cold (being from a warm climate). With only three days to Christmas, very few facilities were accepting guests. Unfortunately, before I could secure other accommodations, I was hurriedly asked to leave because the higher-ups had given the order. It honestly made me feel like a troublemaker. I have no idea why they had this change of heart. Maybe they judged me because I didn't have fancy luggage or because Barrington is a high-end place. Contrary to their actions, other places have complimented me, claiming I was "the best guest they ever had.” No place has ever asked me to leave! Grudgingly, I will say, the manager did turn down my money for that half-night's stay. That's one positive. But I was left in the lurch, not knowing where I would spend the night. Despite this setback, I owe it to my faith that I found a much more satisfactory place. However, I can't help but regret the priceless family time I lost, having been unable to see them for two years due to my illness. Back in the day, a good business would exhaustively apologize and do everything in its power to correct its mistakes. I know because when I was running my business, even if a customer experienced difficulties that weren't my fault, I would go out of my way to make things right. This principle was instrumental to my success because it fostered trust. If Barrington steps up and rectifies their error, I'll adjust my review. It's high time they acted responsibly. After all, they're only harming themselves, and senior citizens who have significantly contributed to society deserve to be taken care of and respected. Note: I checked the box that I lived at Barrington—albeit for a day—as it was the most accurate option provided.
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Sarah
"Needs better care and management."
My mom’s been at The Barrington for almost 3 years. We’ve seen management change three times, and the nurses come and go every six months. They asked my mom for an extra $100 a month for an employee fund – not cool. Also, no sugar-free desserts for diabetics. Beautiful building, but care and management need improvement.
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Sarah
"Seek Better Facilities: Subpar Care and Mismanagement Abound"
My Mom has stayed at The Barrington for almost three years. During this time, we've noticed management change hands three times. The nursing team also seems to revolve every half a year. They requested my Mom to pay an extra $100 each month for an "employee holiday fund." It seems wrong to ask a client who can't manage her own money to fund employee bonuses because the company won't. Last weekend, we found a man in a wheelchair sleeping in the parking lot at 9:30 am. He was still there when we left an hour later. When we came back at 2:30 pm, he'd just moved to a shady spot. Something seemed off about that. Moreover, they don't offer any sugar-free desserts, which is a problem as many residents, due to their age, are diabetic. The Barrington is a lovely building, but the quality of care and the handling of management are lacking severely.
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Anonymous
"A Friendly Tour Experience"
I liked the Barrington of Carmel. The staff were friendly. They gave us a great tour. But my Uncle felt it was too fancy. He thought he wouldn't fit in with the other residents.
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Anonymous
"Not Recommended: Inadequate Care at Lovely Facility"
This place isn't safe for your loved one. The food is high in starch and sugar, even for diabetics. When someone's health was at risk, they just upped their medication. In the rehab area, there weren't enough staff, so many had to wait over 30 minutes to leave the dining room. The doctor was never there, only physician assistants. While the building looks nice, the care is disappointing. Keep searching for a better place.
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Anonymous
" Poor Care: Not recommended for loved ones "
This place is not one I'd recommend for your cherished loved ones. Meals are loaded with starches and sugars, even for folks with diabetes. Their solution was to dangerously increase someone's insulin dose. The rehab area is understaffed and many residents spent half an hour or longer waiting to exit the dining area. The doctor was rarely present, only their assistants. While the building looks nice, the care received is far below what one would hope for. Keep searching for the right place. Don't settle for this facility.
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Anonymous
"Decent place, but small apartments; friendly staff; worth considering."
We checked out this place for grandma's new home. It's pretty good, with friendly folks. But after seeing a few others, the rooms felt kinda cramped for what they cost. Still, it's a nice spot overall, maybe our second pick.
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