The Villages at Historic Silvercrest
Cathy B
"Inadequate Care at The Villages at Historic Silvercrest"
Keep searching. My mom had a hip injury and was supposed to finish her recovery at The Villages at Historic Silvercrest. The pictures and descriptions online made it seem like a good option. We were told: "Upon your arrival, you will meet with all the department leads to ensure everyone understands your mom's care plans." What we actually got: We got there on a Friday afternoon. A very nice lady moved my mom's things to her room using a fancy luggage cart, like what you see in hotels. After that, my mom's care stopped. We were abandoned in a tiny, musty room. The bed was old and squeezed into a small area. It was so noisy when we used the controls to raise the head of the bed. We were genuinely worried if it would support a person. The heating and cooling unit was less than a foot away from the bed, blowing air right on my mom. The bathroom had no storage space, not even for a toothbrush or toothpaste. A newly hired staff member came into the room and tried her best to accommodate my request, but
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Carol
"Mixed Experience with Staff Communication at Assisted Living Facility"
The community is nice, but staff availability was inconsistent. When I reached them, they lacked full care details due to rotating shifts. Overall, they cared well for my loved one here.
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Anonymous
"Mixed Feelings About Assisted Living Facility"
I visited the place, the staff was friendly and answered all my questions. The rooms were big, but I felt the community was too large. It's four stories tall, which I didn't think would suit my mom well.
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Anonymous
"I toured this community"
The tour was nice, and the staff answered all my questions. The rooms were big, but the community felt too large for my mom.
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Anonymous
"A great place for me"
I liked this place when I visited. The people were nice and helpful. The food looked good. They have both independent and assisted living. I think this will be the place I choose when I'm ready to move.
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