Brookdale Quincy Bay
Anonymous
"Feels Like an Old Apartment Building, Not a Community"
The place seems more like an elderly apartment complex than an actual community.
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Anonymous
Anonymous
Anonymous
Anonymous
Unknown
"Brookdale Quincy: Care Quality Declines As Need For Aid Increases"
The experience my mother and I had at Brookdale Quincy Ma wasn't exactly positive. During our search for a suitable living facility for my mom, Riverbay seemed like the perfect match. The staff appeared sincere, friendly, and accommodating, and she was excited about her new home. However, the quality of care took a nosedive as my mom's need for help increased. They weren't nice to her because she needed extra help and would threaten her with complaints. It was common for her to wait for assistance, sometimes even sitting in her own urine waiting for someone to come by. They would rush her during showers because they wanted to wrap up their shifts. When she participated in activities, she was often overlooked because she didn't ask for help quick enough. The staff were inconsistent; some were excellent while others were lackluster. A few aides stand out positively among the rest, who should be fired immediately. One nurse, needs replacement. She openly expressed her dread of dealing with patients' problems. However, the Director of Nursing, is exceptional and truly cares for the residents. Unfortunately, some employees seem merely interested in their paychecks. Particularly, the Director, is ineffective. He makes promises but doesn't deliver. He avoids confronting or resolving problems, instead focusing on temporary appearances. Before deciding on this place for your parent, get some firsthand accounts. Ideally, we'd like to move my mom, but she's reluctant to uproot her life again. Seniors deserve proper care and respect, not mistreatment.
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Anonymous
Anonymous
Anonymous
Anonymous
Anonymous
"They are pretty good at doing what is needed or what you ask for."
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Anonymous
Donna P
Daughter
Daughter-in-law
Customer
Feels like a hotel
"Like a Hotel, Lacks Promised Social Interaction"
River Bay Club feels like a big hotel. I can't say anything bad about them, but we feel we're not getting our money's worth. Our family member needs social interaction, but they promised daily outings which haven't happened. Meals are included, but our loved one stays in their room, incurring a $9 room service fee. If they're not fulfilling their promise, why charge extra? Maybe our loved one needs different care, but better assessment could have prevented this frustration. Apart from that, it's hard to reach and on a busy street.
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Satisfied Customer
Customer
Customer
Customer
Customer
Customer
"Enjoyable Tour and Lunch; Reasonable Options for Our Needs"
We went to lunch and toured the place. We thought it was nice and they have some good choices.
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Customer
Customer
"Big and Busy: Not Ideal for Mom"
The place was just too big and too much for my mom. When it was time to eat dinner, there was always a really long wait just to sit down. It’s super easy to just become another face in the crowd.
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Anonymous
"Poor Assessment Process; Can't Recommend Facility Based on Experience"
I only managed to stay for eight days at this facility. I discovered I wasn't quite ready for assisted living physically. They need to make sure their nurse is more thorough when conducting the interview. Considering my experience, I wouldn't advise others to pick this facility.
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Anonymous
Anonymous
"Mixed Experience at Brookdale Quincy Bay"
My family member lived at Brookdale Quincy Bay. Overall, the place was nice. The Director and staff were helpful, but moving in was a bit challenging.
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Anonymous
Judy
Anonymous
Liss A.
Anonymous
anonymous
Mark
Angel
Anonymous
Cassandra
PH
Mary M
"Needs Unmet, Prices High"
They didn't fulfill all my needs, and their prices were too high.
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Ann
Pam H