Kaplan Estates
Anonymous
"Comfortable and costly, Kaplan Estates Legacy is dad's best place."
For the price we pay, which is a lot for both our families, we feel it's a fair 3-star value overall. We only want the best for my dad, and he's really happy at Kaplan Estates Legacy unit. Thank you!
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Anonymous
"Kaplan Estates Assisted Living Neglects Patients and Offers Few Solutions"
My mom is now in a different place that she should've been in initially. At Kaplan Estates, my sister had to stay with her for three consecutive days. The staff didn't lift a finger, leaving all the work up to my sister and mom. They'll make you get private home assistants, yet you're still paying their fees on top of the helpers. Plus, they practically wash their hands off everything. The minimal activities available excluded my mother since they refused to assist her in joining them. It was just a total mess. I ended up hiring home assistants based on their advice, but I'm unsure if they even had the appropriate licensing even though they were the first to suggest them.
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Rachel
"Satisfied with Some Room for Improvement"
This place is pretty good. The staff is a mix, with some really good and others just okay, but that's normal everywhere. The front desk staff are really nice and helpful, always kind and pleasant. Overall, it's been a good experience. There have been some issues, but nothing we can't work out. It was hard at first, but it's getting better. The Director of Nursing is open and willing to talk, which is helpful. When I call, communication with the family is good, but they don't reach out to me when they should, especially in emergencies, like with my dad, though thankfully it turned out okay. The food is really quite good, but portions are a little small. Overall, it's good. The dining room looks nice. It's very clean and the residents seem to be enjoying themselves. They offer a wide variety of activities. The activity schedule is posted in the elevator and they hand out daily schedules. They also do outings. I would recommend them to family and friends
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Rosa
"Costly yet inviting assisted living with great food and recommendations."
My family member enjoys the food. They haven't joined activities, though there's a daily list. It's costly but a pleasant, welcoming place. I'd recommend it.
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anonymous
"Improved Management Support, Weekend Staff Needs Attention"
The management team deserves 5 stars for their work, but the everyday staff gets around 4 stars. The care they provide is improving, although we believe they could do better with their weekend assistance. Whenever we've had issues, they tend to arise over the weekends. However, by Monday, when we contact management with our questions or concerns, they promptly address them.
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anonymous
"Assisted Living Facility Tries Its Best Despite Current Limitations"
They're doing their best with the current situation. We haven't visited for a while. We can't walk around or visit our loved one's apartment. When we could visit, the place was well-kept and they were making improvements.
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LH
"Spacious and Clean Assisted Living with Friendly Staff"
My sister and I toured communities from the South Shore to the North Shore. This community offers three levels of care, from independent living to memory care. It's like a fancy hotel, very clean and well-maintained. It's big and roomy. The price was reasonable. The staff we met were really nice and friendly.
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Anonymous
"A Disappointing Tour with Bad Odor and Unwelcoming Environment"
We didn't feel welcome when we stepped in. It was obvious from our tour that this location wouldn't work for our mom. It wasn't clean and there was a bad smell.
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Anonymous
"Comfortable Living with Nearby Amenities for Dad and Aunt Gloria"
Dad thinks his new home looks nice and has many nearby amenities, although not as close as John or Mary. Aunt Gloria resides here.
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Customer
"Assisted Living with Group Adult Foster Care, Limited Income Eligibility"
This place works with Group Adult Foster Care. I believe you can't earn more than $1148 per month to qualify for it. There are 130 units altogether.
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