Nova Springs Assisted Living
NG
"Good care and cleanliness despite challenges, especially under Covid conditions"
These comments are based on our experience during Covid, and everything is just harder under Covid. But I've found the staff to be really helpful and to make a great effort. My loved one had a tough time at a rehab center, but the staff here worked hard to make her feel safe. They are a bit short-staffed on weekends, but that's the only major issue I have. They're not perfect, but they’re pretty good and human. I would recommend them, especially if your family member needs a bit of extra help but not a lot. My loved one says her room is kept very clean, and this is from someone who used to iron her curtains. So if she says it's clean, you can trust it's clean!
- Useful
- Not useful
- Share
Anonymous
"Poor experience overall."
Nova Springs disappointing; lacking safety, communication, and appropriate charges.
- Useful
- Not useful
- Share
Anonymous
"Nova Springs Fails in Safety and Communication Attempts"
Nova Springs Let Us Down Big Time". At first look, the staff was friendly and the place was mostly kept clean, but they didn't have the safety features they boasted about. They didn't keep a close enough eye on my family member, and didn't tell us right away when there was a big change in their mental health. The staff wasn't well trained in moving clients around safely, and they didn't let the rest of the staff know important stuff about our family member in a punctual way. After our loved one went to the hospital, suddenly the rules and costs changed, and my elderly dad got phone calls pressuring him for money for things that didn't apply to us. Nova Springs even tried to charge us for using the service "A Place for Mom".
- Useful
- Not useful
- Share
4cats
"Cozy Assisted Living Near Library and Park with Fresh Food"
This small facility, with just 16 rooms, sits beside the public library and across from a pleasant park. It's conveniently located, although parking is limited to 8 or 9 cars; additional parking is available at the park nearby. The place is always very clean, and they serve freshly prepared food daily. The staff is incredibly friendly. The main drawback is the lack of organized activities, although they intentionally don't have TVs in the rooms so residents spend more time together in the common area.
- Useful
- Not useful
- Share
4cats
"Very Nice but little organized activity"
This small facility (16 rooms) is near the library and park. It’s clean, with fresh food and friendly staff. The only downside is the lack of organized activities; no TVs in the rooms encourage residents to gather in the main room.
- Useful
- Not useful
- Share
Mark
"Rustic Facility Offers Proceedingly Inadequate Care"
The facility and its surroundings are very rural-like. Perhaps due to the recent change in ownership, they seem to not have put any systems or routines in place. The care advertised is a big sham, in reality, it doesn't meet these high standards.
- Useful
- Not useful
- Share