Assisted Living Facilities
Stratford Manor
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A Place For Mom Customer
""Unexpected Attitude Change When Unable To Pay Full Fees""
At first, the woman seemed super welcoming. But, when I told her we couldn't pay all of the costs, her attitude totally shifted. She wasn't warm and friendly anymore. It became clear that it was all about the money and she couldn't accept a resident for a few bucks less. If she could switch personalities like that, I didn't want my mom to deal with any rude behavior.
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Customer
"Initial Kindness Dissipates Over Fee Issues"
The lady was super nice at first until I mentioned that we couldn’t pay all the fees. Then, she acted kinda cold and business-like. I sensed that for her, it was about the money and if she couldn’t get the full payment, then she wasn't interested. I didn’t like her change in attitude. I wouldn’t want my mom dealing with such disrespect.
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