Woodholme Gardens
Aaron H
"Great Staff and Clean Facility!"
My time at Woodholme Gardens was really good. I almost gave it a perfect 5-star rating, but they struggled with managing my mom’s diabetes. That’s why I moved her to another place. The staff was friendly and paid attention to her needs. The facility was super clean and well-maintained. Plus, they had a nice variety of food.
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anonymous
"Mixed feelings about Woodholme Gardens due to food and staff issues."
The place looks nice, which is good. But my Mom didn't enjoy her time there. The food was too fancy and often made her feel sick. Also, the kitchen staff changed a lot, so they kept forgetting about her special diet. She thought the price was too high for the care she got. Her main complaints were these. Once, when her friend visited, the person at the front desk was really rude to them. Her friend is 92 and perfectly healthy. She wouldn't lie about something like that. Also, when I sent a nice email to the coordinator when we left, they didn't even reply. Because of these reasons, I wouldn't suggest Woodholme Gardens.
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Valerie
"Effective Care with Communication Challenges"
Overall, we are happy with the assisted living facility. However, there is an issue with communication. When we visit, talking to the staff is easy, but contacting them by phone is difficult. They don't always call back promptly with answers to our questions or concerns. They are good about calling us if something happens, but if we miss their call and try to call back, they often can't provide the information we need. Better communication among the staff would help them keep in touch with families more quickly. The care they provide for my loved one is good. They manage medications well and help with transfers, dressing, and bathing. The monthly rate covers the room, housekeeping, all meals, utilities, changing linens, and laundry service. We do need to provide some medical supplies like Depends and railings for our loved one's use in the community.
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anonymous
"Rapid Staff Turnover and Missing Items at Assisted Living Facility"
Our experience was really bad. The person in charge called us for a meeting to say that our mother's care was going to be more intense after only two weeks. She said it would cost a lot more, but she couldn't tell us why. They promised a bunch of activities on their schedule but none of them ever took place. My mother's clothes and her false teeth disappeared. We realized that her medicine was also missing when we were moving her out. Staff kept changing; there were new bosses all the time. Weeks after we moved her out, we still got bills from the drugstore though we didn't approve any refills. I wouldn't suggest anyone else go there.
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Joseph T
"Welcoming Community with Budget-Friendly Options"
This was my first time searching for a community, and I found a good one. The tour was nice, and the community felt welcoming. I just needed something within my loved one's budget.
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anonymous
"Nice facility, few residents seen, concerns about activity and engagement."
In our tour, it seemed nice, but few active residents.
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anonymous
"Slow response impacted initial choice, urgent discharge from hospital."
Woodholme Gardens was my top pick among the places I considered. However, when I needed to move forward, they took a long time to reply. It was urgent because my family member was leaving the hospital.
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Clinton Lawhorn
"Persistent Issues and Lack of Care in Assisted Living Facility"
I just took my dad out of this place. This was his third administrator since he arrived eight months ago. The nurse, whose name I won't mention, was just awful - she seemed to not care at all and was very lazy. The person who sold us on the place was kind, but once we moved in, they seemed to stop caring.
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anonymous
"**Mixed Experience at Woodhomle Gardens**"
We picked Woodhomle Gardens because their COVID numbers were low and they've managed to keep it in check. Some familiar faces were here for my mom too. The rooms need better cleanliness, and they're short-staffed, but it looks like they're making an effort. It's a bit up and down, but they're getting more residents."
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Anonymous
"Exceptional Care and Support Make This Facility Stand Out"
I want to share my thanks and appreciation. He is incredibly caring and helpful to both our family and my father. He always listens and pays attention, which is rare but really needed in this field. [Names removed] have done a fantastic job organizing these visits. What I love about is that even with his busy schedule, he always gets back to you quickly. who works with him, is also great! Both of them are very patient. [Name removed] is so positive and caring. My father loves the Ravens, and she makes sure he doesn’t miss the games. She’s been very flexible with video chats, which have been a lifeline for us. [Name removed] has a heart of gold. Before the virus, his activities were amazing! He puts on the best Happy Hour. Although my father isn’t a fan of activities, [name removed] made Happy Hour a hit. They make a great team, and their work really matters. It’s crucial to have stable staff, and I hope they stay here for a long time.
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Anonymous
"Disappointing Experience at Woodholme Assisted Living Facility"
Staff turnover is high, some rude; slow response to needs. Medication management lacking; cleanliness inconsistent. Transportation in poor condition. Overpriced for what you get.
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Anonymous
"Mixed Experience at Assisted Living"
The rooms get cleaned regularly. But they've had a lot of management changes, and they don't tell families about them very well. They need to improve communication with families. Many staff members show compassion to the residents and try their best with what they have.
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Anonymous
"Elderly grandmother suffered terrible experience at local facility"
My grandma, who’s 96, had a terrible time here. Just after six weeks, we had to move her out. Someone else staying there messes up her room, and the staff couldn't even figure out where she was. When we showed up, we found her trembling in the dining room, with the same person who messed up her room sitting right next to her. This was pretty upsetting. To make matters worse, even though her doctor stopped one of her meds, the staff kept on giving it to her for another four days. After that, she got pink eye and even though the doctor gave instructions on how to treat it, the staff didn't follow through. To try and make up for it all, they did give us our money back in full. But honestly, this was pretty much the worst thing you could imagine happening to someone you care about.
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Anonymous
"Unappealing and Outdated: Paradise Assisted Living"
Paradise Assisted Living didn't look too good. The furniture and rooms looked used and outdated. The greeting wasn't very friendly. They started talking about the cost before we even got to see anything, which might've been because we arrived late.
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Anonymous
"Friendly Staff and Clean Facilities"
The staff was nice and acted professionally. Our tour appointment wasn’t scheduled, but they still showed us around. The rooms seemed a bit small, but the place was clean and cheerful.
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Majidah A.
"Terrible care, and communication, plus unexpected dismissals. All about money."
*Read this, it's long* I really hate this place. The top nurse is mean, doesn't care and should do another job. If I could, I'd give them worse than 0 stars. My mom's got dementia and stayed in the special care area for about a year. She always complained about the place being dirty, how workers there kept changing and not enough stuff to do. Before my mom lived there, I talked to the big boss for hours to see if it'd be a good place. They promised it'd be perfect for her. Our family's real involved with our mom’s care and we asked if they'd keep us updated about her situation. They promised us they would, but they didn't always do that. The top nurse even gave my mom Xanax, which was too much for her, without telling us or my mom's doctor. When we found out and confronted her, she started trying to kick my mom out. She even sent my mom to the hospital in the middle of the night without telling us where she was and won't let her come back even though the hospital docs said she's improved. They didn't tell us anything about this or that they'd been planning to do this for a week. No text, no letter, no call, nothing! To add insult to injury, they still took the money for this month, and my mom isn't even there anymore. My mom being thrown out like this is really wrong. The communication between the top nurse and the bosses is the worst. I left a loads of messages and emails about this and didn't hear back. It's really hard to find a good place where your loved ones will be comfy and treated right. THIS IS NOT THAT PLACE. If you love your family and want to make sure they're cared for when they can't do it themselves, I'd say DON'T send them here. They don't care about the people that live there. They just want the money.
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