Gross AFC #4

"Dad Treated Poorly and Forcefully Moved from Assisted Living Facility"

My dad lived here for only a month. They treated him nicely when they thought we were paying out of pocket, but once they realized he required extra attention, their attitude changed. They accused him of causing trouble with other residents which was impossible because he only left his room with help from staff. And the staff's behavior was questionable, especially when I wasn't around! One day, out of the blue, the head of the facility called me at 4:00pm, saying that my dad had to leave. She had already chosen a new place for him and refused to give me sufficient time to research options. Despite this, the facility turned out to be a great choice for my dad. The moving process though was chaotic and disrespectful. The administrator rushed it, had his bed removed and his belongings packed without contacting us. They didn't inform us until 8:30pm when he had no bed and was sitting slumped in a chair, alone. It was a dark, cold winter night with a six-inch snowstorm outside. We managed to transfer him to the new facility, collected his belongings that he might need that night and drove him to the new place, without receiving any help or acknowledgment from the staff. When I returned the next day to pick up his remaining stuff, they didn't say a word to me. Despite their full team being around, nobody extended any courtesy or acknowledgment. I kept cool, as confronting them wouldn't benefit my dad. They never discussed the cost of living there ahead of time. We were charged $3900 upfront along with a deposit and the next month’s rent. All of this happened right before Christmas. They were the rudest, least professional group of people that I've ever encountered. It even appeared that they only treated well-off, sophisticated-looking women nicely. We are not the kind of family that shows off. We believe in spreading love, care, and concern for others. So we were relieved when we moved him to a new place on the same night where he got wonderful care. He peacefully passed away two months later, surrounded by family and his new caregivers, to whom we are forever grateful.

• Useful
• Not useful
• Share