Oakmont Sterling Assisted

"Inconsistent Care and Lack of Support in Assisted Living Facility"

My mom did okay in the assisted living part, but not so good in the memory care. She liked having her own place with a dining area, two windows, a full bathroom with an easy-to-use shower, and the chance to sit outside. The memory care area took up half of the second floor and was locked. It had confused and delusional old ladies with walkers, aggressive people with severe dementia, and others who were loud and yelled. My mom got attacked a few times. She also complained about the noise. While my mom was there for a year and a half, lots of staff came and went, including leaders like Nursing Directors, Assistant Directors, Executive Directors, House Doctors, Chefs, Maintenance workers, and Activities Directors. Every few months, many staff left all at once. This made it confusing for my mom's care, especially with her medications and diabetes. Some staff were nice to my mom, but the care wasn't the same from one shift to the next. When I tried to move my mom to another memory care, the facility didn't help with the medical paperwork, even though their doctor was my mom's main doctor. This almost messed up my mom's transfer. The new facility had to find the doctor to finish the paperwork. Some staff also told me things I didn't know, like my mom being left outside and staff eating her food at night. My mom had two wounds that didn't seem to be treated well. After moving her to the new place, she needed to go to the ER, see many doctors, and stay in the hospital for three days to take care of the wounds. Her medical needs weren't met like I thought they would be. I'm not sure if it's the company's attitude, Huntington Management, or just the leaders at this building, but they don't seem to understand they're not just running a business but taking care of people's lives.

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