Assisted Living Facilities

Sunrise of Cascade

3.9/5.00 - based on 51 reviews
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1/5.00 Published 1 year ago

"Negligent Care and Poor Management at Sunrise of Cascade"

I definitely wouldn't suggest Sunrise of Cascade for your loved ones. My mom lived there and got so badly injured on her wrist by one of the helpers that she couldn't move her arm. She had been waiting for help for over an hour and when I went to find the aid who was supposed to be helping her, she was busy talking to another aide. When I asked her about my mom, she went to her room. Next day, my mom found her arm unmovable with bruising and swelling. When I communicated this to the director, she actually sided with the girl! There was one time when I found my mom asleep during winter with her window wide open. She was repeatedly overlooked for her meals. We moved her out as soon as we could.

4/5.00 Published 1 year ago

"Caring Staff Respected Dad During Short Stay"

Dad stayed there just for a bit (like two weeks for a break), but the people working there were really nice and showed him lots of respect.

4/5.00 Published 2 years ago

"Caring Staff and Safe, Homelike Facility"

My dad, who’s 90, stayed at this place after he hurt his ankle. He needs help with his daily stuff and sometimes forgets things because of his mild dementia. The people working there were super nice and looked after him well. When he couldn’t use his phone, I’d call the main desk, and they’d get me on the line with him. The meals were pretty good too. The head nurse was awesome—she kept my dad safe when there was some family drama. The place feels just like home and it’s really nice. Sometimes it took a while for someone to come when he pressed the call button, but that was during the Covid lockdown, so I get that it was hard to have enough staff.

4/5.00 Published 2 years ago

"Dedicated Staff and Supportive Director Shine at Assisted Living Facility"

The workers try their hardest even with fewer workers. The boss is great. In the Alzheimer's section, a few workers stand out as exceptional.

4/5.00 Published 2 years ago

"Overpriced Community Tour Falls Short"

The community was fine, but too expensive. The tour didn't meet our needs for my loved one.

0.5/5.00 Published 6 years ago

"Concerning Patient Care and Ethics at Sunrise of Cascade"

I usually avoid writing reviews, but I feel it's necessary after my experience at Sunrise of Cascade, which is more focused on profits than patient care. Before you agree to their services, I urge you to read the most recent customer reviews. Sunrise of Cascade seemed like a great place for my dad – it was new, dog-friendly, and had fancy facilities, but the care fell seriously short. I want to share what we experienced during and after my dad's stay there as I think you should be aware of these issues before entrusting your loved ones with them. who manages the place seems more focused on money than patient care. We overheard her celebrating a $20,000 deal with some of her office staff, which made us really uncomfortable. Misleading communication from the staff is a common thing there; they tend to tell you everything's fine even when it’s not. We had to remove my father from Sunrise of Cascade due to five serious problems: 1. Unexplained cuts: Dad had five scratch-like cuts on his forearm, and nobody told us anything about how it happened. 2. Security issues: Staff warned us about a sexual harasser on site while we were visiting. The fact that they've never warned other families is concerning. 3. Poor communication and elder abuse: On one occasion, a staff member purposely took away my dad's walker, which led to his falling over. We discovered this fact through a third-party service provider, as the facility didn’t report it to us. 4. Lack of basic care: My father was sent to the hospital because of an untreated fever. We learned about his hospital admission a day later, even though his symptoms, including a lack of appetite, not urinating, and a high temperature, showed an urgent health issue. 5. Breaches of a tenant lease: Despite our agreement with them about the departure terms, Sunrise entered my dad’s room before the tenancy ended and left his belongings lying around where anyone could access them. As a result, we lost some valuable items. In short, the experience was terrible, and I cannot recommend Sunrise of Cascade due to their poor care and huge focus on making profits. If you care about your loved ones, do your research and learn from the reviews shared by others before sending them there.

1/5.00 Published 6 years ago

"H"Negligence, Dishonesty and Safety Concerns at Sunrise Senior Living""

I typically don't write reviews, but I feel it's crucial to share my experience with this senior care facility, Sunrise of Cascade, which seemed more preoccupied with profits than the well-being of their elderly patients. I'd advise that you review recent customer feedback to make an opinion about their services. I share the dissatisfaction others have voiced about the level of care provided here. Despite being a new facility that allows pets, many issues surfaced during and after our use of their services. It's concerning hearing from others who've expressed serious concerns. The Director at Sunrise, whose name I've omitted, seemed more interested in finances than patient care. I heard her celebrate a $20,000 per month care package deal with her staff. Despite their assurances that "everything is going fine", this wasn't the case, and they attempted to cover up questionable incidents. We settled on moving my father out of Sunrise for five key reasons: 1. Unexplained injuries: My father had five fingernail-like scratches on his forearm which were never explained or addressed. This level of injury is utterly unacceptable. 2. Safety concerns: Staff informed us of a sexual predator at the premises, known for inappropriate actions. Shockingly, this alarming news was not communicated to families. 3. Poor communication: A staff member pull out my father's walker, resulting in a fall. Troublingly, we only learned of this from another service provider. This concealment borders on elder abuse. 4. Neglected care: My father was hospitalized due to Sunrise's neglect in recognizing a severe change in his condition. Despite experiencing high fever and signs of illness, no immediate contact or action was carried out, despite the hefty monthly fees. 5. Tenancy violation: Despite being willing to move out earlier if the room was needed by new tenants (providing we received a prorated refund), Sunrise disregarded our agreement. They get rid of all of my father's belongings without our knowledge, leaving them in public spaces, prompting loss and theft. My father's experience at Sunrise was deeply upsetting. I urge any potential residents to thoroughly examine others' experiences to prevent a similar distressing situation from befalling their loved ones.

4/5.00 Published 6 years ago

"Not Ideal for Active Seniors Great Staff and Facility"

The staff and facility were really nice, but it didn't seem like the right place for my dad. The people there are much older, and the activities like Bingo and card games are geared towards them. My dad is more active and would need something different. The rooms were nice, and the high ceilings made it feel less cramped than other places. I liked that the residents have the same caregivers every day. But overall, I just don't think this community is the right fit for my dad.

4/5.00 Published 6 years ago

"Choose Wisely: Tour Assisted Living Options"

The community is nice, but it didn't work well for my mom. I recommend touring multiple places before deciding.

0.5/5.00 Published 7 years ago

"Elderly neglected while Sunrise of Cascade staff neglect duties."

I've visited this place many times to see relatives and pals. I've watched as folks living there have to wait so long for the staff to help them, like when they need to go to the bathroom or something. Sometimes, they pull their help cords and wait over 45 minutes for a staff person to come. I've seen relatives looking everywhere for someone to assist their loved ones and finding no one. Too often, the staff members are outside together, on "smoke breaks," just chatting with each other while the elderly folks need help inside. It's totally not okay, especially with the giant costs that Sunrise of Cascade bills its residents for care. [Removed], you need to fix this quickly or else you might end up being visited or investigated by the state business licensing office and the local care home oversight person. Remember, those who care about your residents are watching everything happening in your place closely.

0.5/5.00 Published 7 years ago

"Extreme Neglect at Assisted Living - Fix Needed Now!"

I've been to this place several times to visit people I know. It's really bad how long residents have to wait for help, even with simple stuff like using the bathroom. I've seen them pull their help cords and sometimes wait over 45 minutes for somebody to come. I've even seen families running around looking for a staff member who can help, but they're often all outside taking breaks and ignoring the needs of the people they're supposed to care for. This is totally not okay, especially considering how much Sunrise of Cascade charges for their services. You really need to fix this problem, unless you want the state licensing agency and local seniors' advocate to come poking around. Just know that we're all keeping a close eye on things here.

1/5.00 Published 7 years ago

""Nightmare Living: Harsh Staff, Barely Any Fun, Beware The Care""

The people working here barely talk to you, and when they do, they’re mean and handle the residents quite roughly. When I first looked around, it seemed like a great place. But once you actually live there, it's like living a bad dream. They advertise fun activities but truth be told, they rarely hold them. Some meals were okay, but some looked like something you would feed to a pet dog. And watch out especially if your loved ones need help with memory problems.

4.5/5.00 Published 7 years ago

"Friendly staff and great care"

They have lots of daily activities, and my mom enjoys playing bingo. The food is good, and she's starting to make friends. The staff are friendly and help her when she needs it. This is a nice, clean place that gives great care. I would recommend it.

3/5.00 Published 7 years ago

"Good Visit, Not the Perfect Fit"

This place is pretty good. I had a nice tour around it. The people were all really friendly and ready to help out. They answered every question we had. The place was clean and tidy. Overall, it was a decent visit, but it just wasn’t the right spot for us.

4/5.00 Published 7 years ago

"Happy residents, helpful staff, clean environment, active community"

This place was super nice. The people who lived there seemed really happy. The workers were really helpful and knew a lot. Everything looked clean and there weren't any bad smells. I liked seeing the residents out and about doing stuff.

4/5.00 Published 8 years ago

"Close to residents, but far from us."

The tour was super informative, and everyone knew a lot. I saw that the folks living there seemed really happy and busy doing their things. We didn't choose this place, though, because it's just too far away for us.

3.5/5.00 Published 8 years ago

"Staff Communication Needs Improvement!"

The staff at Sunrise of Cascade isn't very friendly and doesn't communicate well. The activities are okay, and the meals taste good. The community is well-maintained. Right now, I wouldn't recommend it to friends and family. I really hope the staff friendliness improves.

4.5/5.00 Published 8 years ago

"Great care and communication bring peace of mind for Mom's comfort"

When our mom first arrived, she needed a lot of care. Sunrise did a fantastic job in a short time, making sure all her needs were taken care of. They even went the extra mile to help us arrange Hospice care and find care for our mom's cherished dog. We’re so thankful and at ease knowing our mom is well taken care of. We visit at different times throughout the day and are always happy to see how well she’s doing. The clear and open communication with the care and management staff really makes a difference.

4.5/5.00 Published 9 years ago

"Great choice so far, with room for minor improvements"

We’re happy with our choice so far. The food could use some improvement, and they could communicate more about how care is going. We picked this place over others because of its nice atmosphere. The residents are active and not just stuck in their rooms, and the care seems a bit better here.

0.5/5.00 Published 9 years ago

"Sunrise: Lack of stimulation, poor transparency and low care levels"

First off, it's important to establish that my mom has a particularly challenging kind of Alzheimer's, characterized by a lot of anger and aggression. Sadly, Mom didn't quite settle in well at Sunrise as we hoped, and we had to relocate her after a mere 3 months. My biggest disappointment was the obvious lack of engaging activities for the folks in the memory care section. Despite our numerous attempts to keep up with our mom’s condition, the staff at Sunrise were not forthcoming. Surprisingly, they advertise on their website that their staff uses Validation techniques for Alzheimer's residents, yet none of the staff seemed familiar with this. The last straw was when Mom got into a skirmish with another resident, resulting in a kick to her leg that later got severely infected. Instead of taking responsibility, the staff blamed Mom for removing her bandages which led to her hospitalization due to the major leg wound. If your loved one has Alzheimer's but is okay with a dull, activity-less lifestyle, Sunrise may be an option. But if that isn't the case, I suggest seeking alternatives.

3.5/5.00 Published 11 years ago

"Parkinson's Specialist Offers Limited Availability at Pricey Facility"

I visited a place that didn't have space at first. They were polite but costly and far. After a week, they called me about an opening. It didn't sync with my rehab discharge, but it was close. They boast a Parkinson's expert, which sounded promising.

3.5/5.00 Published 11 years ago

"Comfortable Living for Loved Ones: A Decent Choice"

My grandma is doing pretty good at this place, and we feel okay with her staying there.

4/5.00 Published 11 years ago

"Top-Notch Assisted Living with Good Food and No Cooking Hassle"

Sunrise is a really nice place to live. It's a bit expensive, but you definitely get your money's worth. The food there is tasty, and the best thing is I didn't have to make it myself. I'd tell anyone who can afford it to check out Sunrise.

4.5/5.00 Published 11 years ago

"A Great New Home for Mom"

After we contacted A Place for Mom, someone from Sunrise of Cascade got in touch with us quickly and offered a tour. We needed to see if it was the right place for our mom, who has dementia and can't stay in her senior apartment anymore. We thought Sunrise of Cascade was perfect for her. She would be safe and, most importantly, happy. It's been tough for her to leave her friends, but her condition is getting worse, and we know she'll come to like this new home.

3/5.00 Published 11 years ago

"Nice place but no independent living. Not suitable for me."

This place is really nice, but they don't offer any options for living independently. It doesn't seem like the right fit for me at the moment. One advantage is that they have facilities in both Boston and California.

4/5.00 Published 11 years ago

"Comfy, Spacious Spaces. Want More Activities and Info"

The common areas are comfy and roomy. I’d like more activities and better info on transportation.

3/5.00 Published 11 years ago

"Warm Staff, Lovely Facility, but Room for Improvement"

The people who work here are really nice and ready to assist. Plus, the place looks nice.

4/5.00 Published 12 years ago

"Impressive Care Levels at This Facility"

The facility is really nice. They have different levels of care and will assign a care manager and caregivers just for Mom and Dad. The Executive Director mentioned that if we can show Dad can handle his own feeding tube, he might be able to stay there. We'll find out.

4/5.00 Published 12 years ago

"Assisted Living Facility Review: Warm Atmosphere, Thoughtful Amenities"

This place is really happy, and the doors are open. They were having tea time when we visited, and everyone was friendly. The residents looked like they were having fun making jewelry. There are lots of bird feeders and flowers. We liked that they offer special packages for people with low vision, which no one else mentioned to us. Also, meal times were more flexible here.

3/5.00 Published 12 years ago

"Assisted Living Facility Review: Great Layout and Programs"

This place is pretty cool. I really like how it's set up and the activities they have. The rooms are nice, not too big but not too small either.

4/5.00 Published 12 years ago

"Top-notch facility for Alzheimer's/Dementia care. Highly recommended!"

This place is really nice. They have a great program for people with Alzheimer's or Dementia.

Sunrise of Cascade

Amenities:

  •     Trained staff available 24-hours a day
  •     Daily physical fitness, creative, social, learning and spiritual activities, scheduled group trips and resident-sponsored clubs for a variety of interests
  •     Up to three delicious, well-balanced meals served daily featuring a variety of menu choices with snacks available throughout the day
  •     Monthly wellness visits by a licensed on-staff nurse
  •     Weekly housekeeping and daily trash removal
  •     Weekly personal laundry
  •     Social and educational programs for families
  •     Scheduled resident and family meetings
  •     Gracious accommodations with a variety of floor plans
  •     Maintenance of building and grounds

Address
3041 Charlevoix Drive Southeast
Grand Rapids, MI - 49546

Website
https://www.sunriseseniorliving.com/communities/sunrise-of-cascade/overview.aspx

Email

Telephone
(616) 942-7200

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