Assisted Living Facilities

The Fountains on Franklin

3.7/5.00 - based on 96 reviews
5 stars
4 stars
3 stars
2 stars
1 stars
1/5.00 Published 9 months ago

"Expensive Facility Unkept, Bug-Infested and Staff Unfriendly"

She liked the activities, but it's not worth the money. I wouldn't suggest this place to anyone, ever. It's dirty, with trash in the halls and full garbage cans everywhere on the property. There are even bed bugs in some of the apartments. The workers aren't nice, and she doesn't and wouldn't use the care services if we needed them.

4/5.00 Published 9 months ago

"Good community, needs better laundry facilities."

I like it overall, but the laundry facilities need improvement.

4/5.00 Published 11 months ago

"Friendly Atmosphere with Some Connectivity Issues; Convenient Amenities and Central Location"

The residents in the building are very friendly. There are some problems with the internet connection in the building. The front office of the building makes it easy for residents to receive food deliveries and other services during business hours. I liked that utilities are included, although the thermostat only allows you to adjust the heat from high to low or turn it off. There is no temperature control for heating or air conditioning. This still saves a lot of money. The building's location was central. The maintenance team has been very quick to respond to concerns when complaints are filed online.

3/5.00 Published 1 year ago

"Needs Improvement in Assisted Living"

The assisted living facility needs better security, more staff, and improved housekeeping. We chose it due to the affordable cost and proximity.

1/5.00 Published 1 year ago

"Review: Comfortable But Expensive Facility with No Security"

The workers and the place made me feel comfortable. The first floor looked inviting with nail and hair care available. They also have their own place to eat but you need to pay for it. I'd advise a friend to look into it more. Being safe is crucial and there's no security here at all. The cost of these apartments is really high.

4/5.00 Published 1 year ago

"Mixed experience with late meals and meds, but responsive care. Recommend Park at Franklin."

When it comes to meals and medications, they were often delayed due to staffing shortages. However, the staff in assisted care usually respond quickly to requests. Based on our experience so far, we would recommend the Park at Franklin community to other families.

4/5.00 Published 1 year ago

"Positive Tour Experience at Park at Franklin Assisted Living"

We visited Park at Franklin, and it was a nice place. The tour was enjoyable. The facility was clean and everyone was friendly.

4/5.00 Published 1 year ago

"Nice and clean, with friendly staff"

I visited this place and was happy with it. It was clean, and the people there were nice.

2/5.00 Published 1 year ago

"Poor communication and assistance, difficult to terminate lease."

After signing, hard to reach, no help during emergencies, tough lease.

4/5.00 Published 2 years ago

"Friendly staff and residents in a nice community setting"

This is a really nice place. The staff and people who live here are friendly and welcoming.

1/5.00 Published 2 years ago

"Bad experience with leased assisted living facility, roaches found"

The main building is the only one that's taken care of in this assisted living facility. The other buildings are not clean, especially Building B. After the contracts were signed, the sales team became hard to reach for any issues. I've seen a lot of reviews mention the old management company, "The Fountains", but there is a new company in charge that doesn't seem to have the same standards. We planned to remove my loved one the same day she moved in. She only stayed for two weeks. When we were moving her out, we saw roaches. It seemed like the staff knew about it already. Even though there's new carpet and fresh paint in the corridor, the place is still not clean.

4/5.00 Published 2 years ago

"Good location and honest manager at Park at Franklin"

We chose Park at Franklin because it’s in a convenient location. The manager explained everything very clearly and didn’t hide anything. I’d recommend this place to others.

3/5.00 Published 2 years ago

"Renovations ongoing, small apartments, not suitable for us."

Renovations ongoing, apartments too small, not suitable for us.

4/5.00 Published 2 years ago

"Friendly staff and great activities, but privacy concerns"

This has been a good experience for me at Park at Franklin. The front office staff is really friendly to work with. There are movie days, popcorn days, trips to the store, exercise classes, live music, and more for residents to choose from. They even provide a calendar of activities. My apartment is good for me, and some apartments even have terraces. I don't like that the staff comes into your apartment unannounced. There's new management, so we'll see if this changes.

3/5.00 Published 2 years ago

"Mixed Experience at Assisted Living Facility"

Whenever I visit the building where my loved one stays, something makes me itch. The front desk staff can be rude. Overall, it's just an okay place for my loved one. Unfortunately, they keep delaying moving them to the first floor due to a bathroom remodel.

1/5.00 Published 2 years ago

"Disturbing First Impression of Part at Franklin Senior Living"

We only got a quick glance at Part at Franklin's exterior, but it honestly looked like a run-down mess. We couldn't even be sure if there was an entrance area. The parking area was tiny and not cared for at all. The whole building seemed like previously used apartments that they just decided to repurpose into a spot for older folks. At first, we planned on touring the place, but the pretty bad outside look made us change our minds.

5/5.00 Published 6 years ago

"Franklin is a good fit for us"

The staff was professional, helpful, and overall excellent. We love The Fountains on Franklin and think it will be a good fit for our relative.

3/5.00 Published 7 years ago

"Rooms Open Directly Outside"

I checked out this place and saw their two-bedroom options, but they weren't that impressive. The room was downstairs, which was nice, but the front door opens straight to the outside. When you open your door, it feels like all of outside walks right in. The place seemed pretty clean, and they were fixing up the outside when I visited. The rooms had good lighting, but they're separate from the main office, so you have to go outside to get there. They're not even in the same building.

2/5.00 Published 7 years ago

"Kind Staff, Aged Facility with No Seating in Hallways"

Staff is kind but the building is aged with extensive corridors lacking seat spots.

4/5.00 Published 7 years ago

"Honest Sales Staff at Assisted Living Facility"

Dealing with people in sales is often a hassle, but I found someone honest here. When I talked with the salesperson about my friend's money, they were straight with me. They said my friend couldn't afford to stay there. I liked that they were upfront. The place looked clean, and the person I talked to was friendly.

2/5.00 Published 7 years ago

"Considering Other Places Due to Billing Problems and Poor Service"

We weren't pleased with the service at this assisted living facility. They first told us one price, but then billed us for a different, higher amount. In addition, the fire alarm keeps going off too often because someone inside has been smoking. The carpets are also dirty. The staff is not friendly, which doesn't help the situation either. We can't recommend this place due to its financial miscalculations.

1/5.00 Published 7 years ago

"Unclean Conditions, Neglectful Supervision at Assisted Living Facility"

Even though the workers were super polite, I noticed that the carpet was pretty grimy and people living there were left alone. I even found one lady trapped behind the bathtub all by herself during my look-around. I have no idea how long she would have been stuck there if I wasn't on a tour. I definitely wouldn't want my family member to stay here.

4/5.00 Published 7 years ago

"My Tour: A Pleasant Experience"

This place has nice amenities, and the people we met were friendly. The community seemed well-maintained, and we chose it based on another resident's recommendation.

4/5.00 Published 7 years ago

"We've heard no complaints"

My friend really likes the staff at The Fountains. She's happy with the food and getting involved in activities. They take good care of the community, which is close to family and friends. I'd recommend it.

4/5.00 Published 7 years ago

"Comfortable and Well-Maintained Community"

My mom's doing well here, despite a few complaints. The place is clean and they serve good meals. Lots of activities, too. Overall, it's a good spot for her.

4/5.00 Published 7 years ago

"Perfect place for dad!"

This place is really nice. My dad likes it here. He's having fun doing stuff and the food is yummy. Everything is clean and happy. He's happy too!

0.5/5.00 Published 7 years ago

"Avoid This Awful Assisted Living Facility!"

I have to move my mom from this place; it's making her super unhappy. Everything is just horrible - the food, the care, all of it. They're definitely failing in my book. Overall, just a terrible experience.

3.5/5.00 Published 7 years ago

"Improving and centrally located"

I've pointed out a few issues, so I'll give them time to improve and reach a 5-star rating. For the money my friends are paying, the care should be top-notch. I like The Fountains because it's in a central location. I'm happy with some of the things they've done for seniors. I definitely wouldn't rate them poorly.

4/5.00 Published 7 years ago

"Helpful Staff, Varied Activities, Some Food Concerns"

My brother's doing good at The Fountains at Franklin. They post events on a calendar. The food isn't his favorite, but everything else is well managed. The staff's nice and helped me when we had to move him quickly.

4/5.00 Published 7 years ago

"Comfortable Senior Living with Varied Activities and Flexible Services"

Our tour of The Fountains was eye-opening, showing us the perks of senior living. The apartments were cozy and conveniently clustered together. There's a bunch of activities to join, and you can keep up with your usual hobbies too. What's neat is that you have the option to stay with or without services. That way, you can ease into a new lifestyle, it was friendly and taught us a lot.

4/5.00 Published 7 years ago

"Safe, Clean, Recommended for Loved Ones"

My husband is happy here. Staff is nice and helpful. Place is clean and safe. No complaints at all. I'd recommend it to others. .

1/5.00 Published 7 years ago

"Poor treatment and Unprofessional Care at this Facility"

The workers at this place were disrespecting. The treatment was pitiful, and they regularly missed my mom's medication time. This has led to multiple hospital trips. Her room was always dirty, sometimes they wouldn't even help her get dressed, and the food service was always slow.

4.5/5.00 Published 7 years ago

"Considering for Mom's Next Move"

This might be the place where mom will move when she needs more help. The staff was great and very helpful. The community was clean and well-maintained.

3/5.00 Published 8 years ago

"Mixed Feelings About Assisted Living Facility"

The workers were nice and helpful. But, the place needs fixing up.

4/5.00 Published 8 years ago

"Nice tour and welcoming staff"

I toured this community for my mother. It went pretty well. Everything looked nice and clean. The community looks good. The staff was kind and welcoming. They answered my questions and were informative. It was a nice tour and a good experience.

4/5.00 Published 8 years ago

"Happy with Our Living Choice"

My dad lived here and I liked it. My aunt was getting better but had to go to the hospital because she wasn't eating well. It's not their fault, they took good care of her. I'm happy with the community and what they did for us.

3.5/5.00 Published 8 years ago

"Mixed Experience at The Fountains Assisted Living"

I've only been here a month. Like any place, some staff are better than others. We need more staff, especially on weekends. Big thanks to hardworking caregivers. Their dedication is priceless. Looking forward to reviewing again later. Shoutout to the food department, especially one excellent cook. Housekeeping also deserves praise.

1/5.00 Published 8 years ago

"Critical Review: Poor Attitude from Management at Southfield, MI Facility"

The lady manager at the facility was incredibly rude and haughty.

3/5.00 Published 8 years ago

"Senior-Friendly Apartments Lack Social Interaction - The Fountains Review"

I talked to them and checked their website. It's pretty much the same as the previous review. The apartments are really nice and suitable for seniors. But, I don't think he'll have much interaction here compared to a more open place. Since everyone has their own apartments, he might feel lonely and isolated. It's not what we're looking for.

1.5/5.00 Published 8 years ago

"Unsatisfied: Poor Service and Unannounced Rent Hike"

We're really unhappy with this place. Almost every evening, the fire alarm gets set off and nobody turns it off for a good 15-20 minutes. After just half a year, they hiked up the rent by $50. They also don't provide helpers for disabled residents when we go out, so other folks have to help them instead. I asked the manager to call me about the increased rent over a week ago, but I'm still waiting. We're packing up and moving out of here, and we definitely won't be telling our friends to move here.

4/5.00 Published 8 years ago

"Excellent staff and environment make Fountains the perfect choice."

I love Fountains! The people who work there are awesome. The doctors are really nice too. The place where we live is really nice and clean. Choosing to live here was an easy decision because everything is so great.

3/5.00 Published 8 years ago

"Cleanliness Needs Improvement, Otherwise Decent"

The place wasn't very clean, but everything else was okay.

4/5.00 Published 9 years ago

"Mom settling in well, enjoying activities and food, good start."

Just started Mom's first month here. So far, so good. She's adjusting well and the move was worth it. She seems healthier already and enjoys the food. Even at 96, she's still active, and Fountains offers activities to keep her busy. It's too early to rate further.

4/5.00 Published 9 years ago

"Inconsistent Weekend Service; Weekdays Impressive"

I believe the staff at this place are really great. When I visit my mom during the week, they are super helpful and nice. But on weekends, they aren't as good at keeping up with things. During the week, they deserve five stars, but on weekends, it's more like three stars.

4.5/5.00 Published 9 years ago

"Great spot for your needs."

My loved one is in the assisted living division. The grounds are beautiful, the location is good, and the staff is young and conscientious. It would be even better if they had a few more employees per shift on the floor.

4/5.00 Published 9 years ago

"Friendly, Helpful Staff"

Things have been going well at The Fountains of Franklin. They're taking good care of my loved one. The facility looks nice and clean, and the staff are super friendly. I was really impressed by the salesperson and the informative tour—they were a big help.

4/5.00 Published 9 years ago

"Great Staff and Activities at The Fountains at Franklin"

The Fountains at Franklin have plenty of staff, and they are never shorthanded. They are all happy to help when needed. I like that my Dad has his own caregiver. When he wakes up, he doesn’t just stay in his room. He gets ready for his day. They have a lot of different activities, though my Dad is a bit of a loner and doesn't join in much. Overall, it is a very nice place.

1/5.00 Published 9 years ago

"Less-Than-Satisfactory Experience at The Fountains"

Our time at The Fountains wasn't positive. The building is pretty on the outside, and the folks at the front desk are nice. But, we encountered problems from day one. My loved one needed help using the bathroom, but we couldn't find a help cord or staff member. And they didn't brush his teeth or wash his face the first morning I visited. The place has staff issues, they're understaffed, and many aren’t trained properly, so residents don't get the one-on-one attention they need. Some caregivers aren't certified, which compromises the care my spouse needs. Yes, he can do minor tasks himself, but he needs help standing to do them. The facility promises two showers a week, but my spouse hasn't been given one in a week. To ensure he receives the right level of care, I was told to hire external help. During the initial days, he didn't eat since no one chopped his food small enough or helped him eat. The bathroom in his room is so tiny, we can't get a wheelchair inside. Even if we manage that, there is no space to clean up. One day, I found his dirty clothes from the previous night carelessly discarded on a chair and the floor.”

3/5.00 Published 9 years ago

"Decent Facilities, But Dining Needs Improvement"

My mom's been living here for a year. Her apartment's nice for the price. Staff's been friendly, professional, and helpful. They handle conflicts well. The shuttle service for appointments is great. They organize fun activities and outings. I've brought up issues, and they've addressed most of them. Cleaning and maintenance are okay. But some problems haven't been fixed. The food's mostly good, but they're really stingy. Charging $15 for a meal with your loved one feels unfair. Service can be slow, and they often run out of food. The dining area on each floor is dirty. The menus and furniture are gross. They don't clean the dining room properly. There aren't enough dishes sometimes. They even serve juice and soup in coffee cups. Requests take a while to fulfill. The dining problem is why we're leaving. Meds sometimes take too long to administer. This place isn't suitable for mostly independent folks. It'll drive them crazy with all the complaints.

4/5.00 Published 9 years ago

"Introductions Needed"

Staff should introduce themselves to residents. When a patient requests medication copies, they should comply.

0.5/5.00 Published 9 years ago

"Unexpected Rent Hikes at Mom's Assisted Living Facility"

My mom has been living here for 18 months. In that time, they have raised her rent twice, each time by $50.

4.5/5.00 Published 10 years ago

"Very pleased with care and safety"

Since moving my mom to The Fountains at Franklin, I've been satisfied. The staff is very patient, and mom feels safe and secure. It gives me peace of mind knowing there's always someone to help her with anything she needs. A couple of work orders were lost, but when I mentioned it, they quickly fixed the issues. Overall, I’m very pleased with The Fountains at Franklin, and mom hasn’t complained at all.

4.5/5.00 Published 10 years ago

"Review of The Fountains at Franklin Southfield, MI"

My mom loves it here. The staff is super patient, and they have lots of activities for seniors. The place is really clean and well-kept. The repair guys are polite and fix things quickly. The receptionist always says, "It's a wonderful day at the fountains," and the seniors feel the same way. I highly recommend this place.

2/5.00 Published 10 years ago

"Cleaning crew's poor performance tarnishes the experience"

Our experience at The Fountains at Franklin has been less than awesome. We've had many problems with their cleaning crew, which is dampening our whole experience. My family member is in the assisted living section, and part of the services includes cleaning help. But, the cleaning folks don't seem to take it very seriously. They should clean her room thoroughly every week, but sometimes it takes even longer. Her bathtub and bath chair don't look clean either. Once she got sick and had to throw up in a bucket, but when we brought her back from the hospital, the bucket hadn't been emptied. They need to better their game a lot, and sadly, I haven't seen much progress, even after bringing it up repeatedly." .

4/5.00 Published 10 years ago

"Pleasant Community Vibe, Small Apartments at Fountains of Franklin"

The Fountains of Franklin felt like a great community, but the apartments were tiny and no balconies.

4/5.00 Published 10 years ago

"Fountains of Franklin: A Great Place for Your Loved One"

The staff at The Fountains of Franklin is excellent. They're caring, friendly, and always available to answer my questions. The facility offers different levels of care, from independent apartments to memory care and hospice. It's comforting to know that even if I need to move my mother, she can stay in the same complex. The place is always clean, and there are plenty of activities for residents. I feel confident that my mom is well cared for. I highly recommend The Fountains of Franklin.

4/5.00 Published 10 years ago

"Nice place, but a bit pricey for us"

Nice place. The price isn't too bad, but there aren't any companion rooms available. It's still a bit more expensive than we can afford.

4.5/5.00 Published 10 years ago

"The Fountains of Franklin Exceed Expectations"

The Fountains of Franklin went beyond what I expected. The people who live here and the staff are super friendly. Whenever I have a question or worry, they handle it quickly. At first, my mom didn’t want to move, but now she tells me how much she likes her new home. I’m really pleased with our decision.

4/5.00 Published 10 years ago

"Nice Looking Place"

We visited this community while exploring care options for our loved one. It looked really nice, and the staff were super friendly. However, we didn't think it would be the best fit for Mom because it was quite large and might have been overwhelming for her to get around.

3.5/5.00 Published 10 years ago

"Fountain of Franklin: A Nice Place to Live"

We really like staying at The Fountain at Franklin. It feels like home there. The folks are nice and always ready to lend a hand. Plus, it's always clean and smells fresh. My husband is getting used to the new routine slowly but surely. Thanks for being so helpful.

3.5/5.00 Published 10 years ago

"Satisfactory Stay with Sporadic Services at Lovely Assisted Living"

I've been enjoying our time here. The place is really nice, super clean, and the staff are friendly. Since my mom's in a temporary unit, the help she needs sometimes comes a bit randomly. But they've been quick to fix any mistakes. I'd probably tell others to check this place out.

4/5.00 Published 10 years ago

"Friendly, Reliable Staff"

I appreciate that during my visits, someone checks in every two hours, just as promised during our tour. The staff is friendly and caring, and the community is consistently clean. The only hiccup was some communication issues during move-in, but we resolved them.

3/5.00 Published 10 years ago

"Doing a good job so far"

They're doing well here so far. The community is clean and the staff seem friendly. They have plenty of activities to keep everyone entertained. One nice thing is that it's conveniently located near shopping and entertainment.

4.5/5.00 Published 11 years ago

"Comfortable, Caring, and Welcoming."

My 89-year-old dad is starting to feel at home in his new place after leaving the house he lived in for 40 years. We looked at many senior residences, but I knew The Fountains At Franklin was the right choice when I saw how happy he was during the tour. In the 3 months he's been there, he’s enjoyed his apartment, the services, the delicious meals, and the amazing staff. He’s also meeting new people, which is great since he became a bit of a recluse after losing my mom, his wife of over 52 years. The common areas and classes have really helped him settle in. We’re so thankful for such a clean and pleasant environment.

4/5.00 Published 11 years ago

"Full Services, Friendly Staff"

The assisted living facility provides a wide range of services, and the staff is welcoming.

4/5.00 Published 11 years ago

"Varied activities, attentive staff; room for improvement in accessibility."

This place has activities throughout the day, but what you can do depends on your abilities. Right now, my mom is going on field trips, which is great. She couldn't do that before, but they adjusted her medicine, and now she can. They had someone evaluate her and change her medicine just for her to go on field trips. The place has lots of activities for older people, but my mom can't do much. Overall, I like it here. Whenever I have a problem, I talk to the director, and she fixes it right away. Every place has issues; it's just important that they fix them when you tell them. The director of the memory unit is great; she's always available. We're involved, but some families aren't, and she checks on them too.

4/5.00 Published 11 years ago

"Nice Rooms and Great Art Program"

The rooms are nice and big, and the art program is really cool! I didn't like the entrance much; it feels like an apartment building. The fountains are only in the lobby, and there isn't much outdoor space. I still need to try the food.

3/5.00 Published 11 years ago

"Not Enough Staff"

They don't have many people to help out with residents, if you catch my drift.

4/5.00 Published 11 years ago

"Owner helpful, residents well cared for, facility spacious."

The person who owns the place was really helpful, and the people living there seem to be taken care of really well. The place is pretty big, bigger than I thought, and it has different levels of care, like three of them.

3.5/5.00 Published 11 years ago

"Price Fluctuates A Lot"

When we moved in, they quoted one price, but then they kept changing it. They didn't mention that paper products weren't included, even though I asked during interviews. Dealing with our difficult family member has been easier here, but the costs might become too high.

3/5.00 Published 11 years ago

"The community was our second choice due to cleanliness issues."

The community was our second choice because our first choice was too expensive. This community is good overall, but it lacks cleanliness. The carpet needs cleaning, and there's a urine odor when we visit. They don't emphasize cleanliness for the residents; our loved one has gone a week without a shower at times. Also, the price they quoted exceeded the maximum in the paperwork.

4.5/5.00 Published 11 years ago

"Great care and friendly staff"

They're really good, but not perfect. The place is very clean, and the staff is super friendly. It's more expensive than where my wife was before, but I think it's worth it. The care is great. I used to visit three times a week, but now I go twice because they thought that might be better. Sometimes when I visit, they've gone on a bus ride or done an activity, but I'm not sure how often that happens. I believe there should be plenty of activities. There are 20 residents, and 4 aides check on them every half hour to make sure everything is okay. The house coordinator is very involved in the care. I'm very happy with them.

3/5.00 Published 11 years ago

"Mixed Feelings About Memory Care Facility; Private Pay Only"

This place only accepts private payment now. The person who talks about it was really helpful, knew a lot, and was nice. People who live there and work there like her. She takes good notes. The staff is nice, and the place is in a good spot. They have special care for people with memory problems, a school, a library, bathtubs, and animals to help. The place looks nice. But the person who wrote this didn't see much of how the staff and people who live there interact. They noticed a small smell in the memory care part and when they came in. The memory care rooms looked full, but that's not all bad. It made them a little sad to see so many people with memory problems in one place. They're not sure if their mom should be in this special part yet. There were lots of people moving around on both floors. When they asked someone in the lobby if they liked it there, they hesitated before saying yes. The cost was more than they thought it would be.

3/5.00 Published 12 years ago

"Met some expectations, but not quite what we needed."

It was alright. Didn't meet what we were looking for.

3/5.00 Published 12 years ago

"Assisted Living Facility Needs More Clarity for Residents"

This place was alright, had a bunch happening, but not sure if it's right for us.

The Fountains on Franklin

Address
28301 Franklin Road
Southfield, MI - 48034

Website

Email

Telephone
(248) 353-2810

Sign In