Assisted Living Facilities

The Oaks at Woodfield

2.8/5.00 - based on 29 reviews
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1 stars
1/5.00 Published 1 year ago

"Avoid Oaks: Neglectful Care and No Assistance in Rehabilitation"

After my mom's surgery, she was assigned to Oaks for recovery. For five days, she stayed there before I transferred her out. She'd press her call button, only to be kept waiting for HOURS for a staff member to respond. On one occasion, she asked for assistance to visit the restroom, but no help arrived till about an hour later, by which point it was too late. The nurse managed to get particularly rough while moving her to her wheelchair and acted annoyed at having to change her bed sheets. Understandably, my mom was terrified in this place. Even when we decided to switch facilities, the staff proved uncooperative. During her whole stay at Oaks, mom was neglected to such an extent that she didn’t even brush her teeth, she was not allowed to bathe, her room wasn’t cleaned up and there was some unidentified pill on her floor. To make matters worse, she received no actual rehabilitation. Frankly, if rating this place with zero stars was an option, I would. That's how HORRIBLE this facility is. For your own good, please choose another place for your loved one!

1/5.00 Published 6 years ago

"Disappointing Care and Cold Treatment at Oaks of Woodfield"

My name is, and my mother was recently a resident at the Oaks of Woodfield. Initially, the facility seemed nice. However, once my mother was admitted, she barely received any care. She'd been there two weeks when they already started trying to discharge her! My sister and I fought for more time and she got another two weeks, but those were of no use. Most of the therapists refused to work with her, apart from one person. There was another resident who'd been there for two weeks, according to her. This poor woman was upset, expressing that she hadn't achieved her purpose in coming here, breaking down in tears! The staff, so eager to discharge my mom, was absurd. They had her sleeping in a weird bed that curved up both sides. I even have photos of it! Sure, the food is good and the rooms are single, but if you're looking for genuine, heartfelt care, don't choose this place!

1/5.00 Published 6 years ago

"Nurse's Perspective: Inadequate and Unsafe Practices at The Oaks"

I've looked at The Oaks as a trained nurse who's worked in many places. They're supposed to give baths twice a week. My friend checked in on Thursday and didn't get a shower until the following Tuesday, even after asking many times. And it was a male who gave her the bath. Humiliating. She didn't even get her scheduled shower on Friday. The nurse left someone else's meds at her bed and then left to get the right eye drops. I wondered about the type of nurses they employ - that's not allowed. It seems they either don't read orders or don't care when or what kind of medicine or care they give. My friend's inhalers and other medicines were all mixed up. A lot of times, the call lights were on and the staff just sat around ignoring them. My friend had to get into her wheelchair and go to the bathroom herself and then they scolded her for getting out of bed. A piece of the oxygen tank drags on the floor and I tripped on it. So much for safety. The staff hang out in pairs or stand around talking. Once, I tried to leave at night and ended up walking around the empty building until I found two people doing nothing. They also pack everyone into the patient's room for meetings. Haven't they ever heard of a professional meeting in a conference room where everyone can sit? On a positive note, the food was kitchen-prepared and good. I bet the good reviews are written by folks who don't know what real, safe care should look like.

1/5.00 Published 6 years ago

"Concerns over Quality and Safety at The Oaks Assisted Living"

In my long experience as a nurse, I observed The Oaks’ care. Showers are supposed to be given twice each week. My friend was admitted on a Thursday and only received her shower several requests later on the following Tuesday, by a male attendant. It was a bit embarrassing. She had already spent 6 days there without receiving her scheduled Friday shower. The facility's nurse once left medication for a different patient on my friend's nightstand while fetching the right eye drops. It raises questions about the quality of the nursing staff they hire and the safety of the patients. Seemingly, the staff doesn't pay attention to medical orders, or they simply don't care about following them. This was evidenced by my friend’s inhalers and other medications being confused. The call buttons remained lit for extended periods, with staff blatantly ignoring them. My friend ended up having to use her wheelchair to get to the bathroom herself, only to be scolded for getting out of bed. Their lack of attention to safety was further exemplified when I tripped over an attachment on an oxygen tank that was dragging on the floor, nearly injuring myself. Additionally, the aides loiter around the corridors in groups, deep in conversation. When I tried to leave at night, I circled the entire place before encountering two idle staffers. It felt like a ghost town. Here, meetings are inconveniently held in patient rooms, with everyone standing. Have they never heard of conducting a professional meeting in a conference room where everyone can sit? The one silver lining was the tasty food. I suspect the positive reviews are from non-medical individuals who don't know what acceptable, safe care should look like.

1/5.00 Published 6 years ago

"Disappointing In-Person Experience Despite Assisted Facility’s Good Online Reviews"

We chose this facility based on the great reviews it received. However, on our first night, I was disappointed when no one helped me get my parent out of the car. One staff member just kept on explaining why they couldn't help, claiming they didn't know anything about my parent. It was frustrating to see them refuse to provide care right in front of me. I won't get into the rest of what happened, but I was really upset. I did meet my parent's primary carer, whose name I've removed for privacy reasons. She was kind, helpful and seemed happy to assist. However, when I left the facility after hours and the alarm went off, another staff member who saw me didn't bother to ask if I knew the code or to help as I was leaving. When she had to move because of the alarm, she was very rude, like I had interrupted her sitting at her desk where she’d been for a while. It's hard to find good help these days, and the two unhelpful staff members really reflect poorly on the facility and make me worry about the care my parent will receive. I will admit, I did meet a couple of good nurses and one helpful aide. But overall, I found my first interaction with the staff here very disappointing and I left upset. I can only hope and pray that the caregivers in this facility show care and compassion to all the residents, especially my parent. I hope your staff understands the importance of their work and realizes that someday they might be the ones needing help. I look forward to experiencing better service, in line with the great reviews I've heard. But I'll be visiting as frequently as possible to check on my parent. The facility seemed clean, though I've only seen the hallway and one room so far. The evening shift wasn't very friendly, and the care was unsatisfactory until the aide I mentioned earlier came along. I haven't seen any of the activities yet, and I hope the value of the facility will soon become apparent.

1/5.00 Published 6 years ago

"Astonishingly Poor First Experience at Highly-Reviewed Facility"

My choice of this facility was based on the positive reviews I received. However, I was deeply disappointed on my first visit here when none of the staff members were willing to help me get my parent out of the car. One helper was making excuses and pleading ignorance about my parent's situation. I was appalled such neglect could happen right in front of me. There were more issues, but I won't go into detail. I was genuinely distressed. I did meet my parent's aid, [name removed], who was very kind and welcoming. She didn't hesitate to offer her help. However, once I left later, the alarm went off. Another aide who saw me didn't bother to ask me if I knew how to deactivate it nor did she offer her help. She was actually quite rude, as if I was disturbing her from sitting at her desk. It's disappointing that capable help is difficult to find, particularly when staff members are rude. Their behavior reflects poorly on the facility and leaves me worried about my parent's well-being under their care. I met a few good nurses and a single good aide, [name removed]. As a first-time visitor to the facility, I was left unimpressed, and I felt disappointed and annoyed within just two minutes of my arrival. I keep praying for the safety and well-being of my loved one, hoping that all the nurses and aides will show kindness and compassion toward all residents, especially my parent. The staff who aren't living up to their responsibilities need to remember they will eventually reap what they sow. They could, one day, be an elderly person requiring assistance too. I hope this place will prove to be worthy of the good reviews I've heard. I plan to be around as much as possible to assist my parent. The place looked tidy, though I didn't get the chance to tour the whole facility, just a hallway and one room. The evening shift was not friendly at all, and the care was abysmal until [name removed] stepped in. I haven't checked out their activities yet, and the value for money remains to be evaluated.

3/5.00 Published 7 years ago

"Mixed Feelings at The Oaks: Comfortable Living, Lackluster Atmosphere"

I'm settling in at The Oaks at Woodfield. My apartment is nice-sized and comfy. The staff is friendly, with a good sense of humor. I enjoy helping other residents in wheelchairs. There are plenty of activities and field trips, but it feels more like a nursing home. Residents are quiet and don't mingle much, and the atmosphere is a bit cold. The food is hit or miss; sometimes it's good, other times it's awful, especially the vegetables. They have occasional backyard BBQs, though. One reason I chose The Oaks is because they have 24/7 nursing staff, required by my insurance.

3/5.00 Published 7 years ago

"Comfortable living, lacking warmth and community interaction."

I'm starting to feel at home at The Oaks at Woodfield. My apartment is just the right size and feels cozy. The staff are friendly and funny, which I appreciate. I enjoy spending time with other residents, especially helping those in wheelchairs. There are lots of fun activities and field trips to choose from, but the atmosphere feels more like a nursing home than a lively community. People mostly keep to themselves, and it feels a bit cold and lacking in warmth. The food is hit or miss—I've had some good meals, but others are just awful, especially when it comes to vegetables. They do have backyard BBQs occasionally, though. One of the reasons I picked The Oaks is because they have nursing staff available 24/7, which my insurance requires.

3.5/5.00 Published 7 years ago

"Families' Concerns Unheard in Otherwise Fine Assisted Living Facility"

This place is really nice! It's super clean, the food tastes great, and most of the time, my family member is getting really good care. But, I've got one big problem: the nurses don't listen to what me or my family says about medical stuff. A few times, they didn't even talk to me when there were serious problems with my family member. That made me really mad. But apart from that, it's a pretty good place.

0.5/5.00 Published 8 years ago

"Don't Let the Fancy Exterior Fool You"

Really bad situation. Had to relocate our relative due to the poor healthcare provided.

3/5.00 Published 8 years ago

"New Director Negatively Affecting Dad's Experience at Assisted Living Facility"

My dad really liked this place before. But now, with the new director, things aren't good. Dad needs to walk twice a day, but nobody helps him! It's really sad. We've emailed the director about this, but he ignores everything. We're not happy! I think the new director doesn't understand. It's sad to see...a great place going downhill because of the new director.

0.5/5.00 Published 9 years ago

"Save Your Money: Bad Smells and Poor Treatment at Oaks at Woodfield"

Oaks at Woodfield is really terrible! The people who work there, especially the head nurse, are super mean. They take forever to answer call lights, and the whole place usually smells like pee. The rooms where the residents live are never cleaned properly. I wouldn't tell you to send your family members here, it doesn't cost the money and they fail to treat the residents kindly or respectfully.

0.5/5.00 Published 9 years ago

"Really Bad Living Conditions at Oaks at Woodfield!"

The Oaks at Woodfield sure isn't a great place! Particularly the head nurse, she's quite mean. They take forever to respond to call bells, and the place stinks like pee most times. They don't clean the residents' rooms like they should. I wouldn't suggest having your relatives stay here, it's not worth the cash and they don't give the residents the kindness and respect they need.

1/5.00 Published 9 years ago

"Understaffed Facility: Staff Unable to Properly Assist Residents"

The nurses and other staff seem annoyed when they have to assist their residents. My mom's spoken to the people in charge, but nothing's really changed. There just aren't enough staff members to take good care of everyone.

1.5/5.00 Published 9 years ago

"Unreliable Staff and Lack of Communication Plague Assisted Living Facility"

My mom's at this place now, but we don't trust the staff. The physical therapy department is chaotic, and they don't keep us updated. They only tell us how great Mom's doing, but when she needs them most, they want to send her home, saying she hasn't met her goals. We think it's because they don't want to pay for her treatments and transportation, so they're kicking her out. We're talking to a lawyer to make sure Mom gets treated fairly and honestly. The staff acts immature and doesn't know what they're doing, always blaming each other. The heads of the PT and nursing departments are mean to my Mom and our family. It's all about the money, plain and simple.

1.5/5.00 Published 9 years ago

"Untrustworthy Assisted Living Facility Disregards Patient Welfare"

Currently, my mother is residing at this facility, and we have found it impossible to trust the staff. The Physical Therapy department seems unorganized and unsuccessful at keeping us informed. They keep assuring us that my mom is doing well, but out of the blue, they are now planning on discharging her since they claim she's not reaching certain goals. Our perception is they are trying to evade payment for her necessary radiation treatments and associated transport expenses. Hence, they seem to be unceremoniously forcing her out. We are presently consulting with a lawyer to ensure my mom receives what she is rightfully due - a straightforward and honest evaluation of her progress and needs. The popular saying might go, 'Figures lie and liars figure', but it's an apt description of the current situation. The team here appears to be both unprofessional and unable to do their jobs correctly, and they frequently resort to blaming each other for issues that arise. The heads of both the PT and Nursing departments have shown themselves to be quite insensitive and inconsiderate towards my mom and our family. It appears they are more focused on profit margins than patient care.

0.5/5.00 Published 10 years ago

"Avoid This Place For Your Elderly Loved Ones"

Don't bring your family members to this place. Sure, it's got a fresh look, but the staff isn't skilled enough to provide suitable care for the residents. The nurses aren't good at giving out meds, and people are left waiting for assistance indefinitely. The only activities they offer are stuff like coloring. They hold meetings every month to listen to complaints but never actually action any improvements. This is no place for old folks. Take caution and seek out a superior home for your loved ones.

3/5.00 Published 10 years ago

"Beautiful, New Facility but Terrible Communication"

My mom stayed at this rehab place for a month, and then two more months. We didn't like it. The communication was terrible—they promised things but never followed through. The billing was always wrong, and the dining room needed help. The facility was new and beautiful, but they didn't have their systems in place. After three months, things weren't improving, so we decided not to keep experimenting with their processes while my mom was there. Even the rehab care had problems. Although her basic needs were met, getting them to communicate with us was like pulling teeth. The one good thing was the doctor. We really liked the doctor, but that was about it.

The Oaks at Woodfield

Address
5370 E Baldwin Rd
Grand Blanc, MI - 48439

Website

Email

Telephone
(810) 606-9950

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