Augustana Chapel View Apartments
anonymous
"Positive In-Person Visit!"
Our family visited in person, and the tour and staff made it a positive experience.
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anonymous
"Mixed Feelings: Good Community, Not Ideal for Loved One"
The community was nice, but it didn't fit our needs. We had a good tour.
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Anonymous
"Quiet, Solid Building in Nice Neighborhood"
The older building is very quiet and solid. The neighborhood offers a nice outdoor space.
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MAco
"Terrible Care and Staff Unprofessionalism at Augustana Chapel View"
If you care about your loved ones, do not, I repeat, DO NOT consider Augustana Chapel View (ACV) for their care. Sending them here would be a terrible decision if you truly value their well-being. Conversely, if you aren't fond of them, then ACV will be quite suitable. As a current resident here for three weeks, I eagerly await my discharge. Don't allow the reviews about the staff to deceive you - most of them evidently do not want to be here. They typically display grumpiness, lack of kindness, and a couldn't-care-less attitude. There are a few exceptions to this, such as the therapy and housekeeping departments. However, the nurses, nurse aids, and social services staff need to be replaced. If you use your call light for help, expect a 15 to 30 minutes wait before it's responded to. A simple request for a can of ginger ale and a cup of ice once required two people and took over an hour. Moreover, when your call light is finally answered, they ask, "What do you want?", rather than "How can I assist you?" I have open wounds on both my lower legs which were previously treated at a Wound Clinic. However, the care here is significantly different and troublesome. When I've tried to guide them based on my prior experience, they react negatively and abruptly leave. It seems like they only listen to what suits them and fabricate stories to cover their shortcomings. Do not be swayed by the appealing images of ACV, your movements will be restricted to your room/floor only. I've had conversations with other patients in the neighboring rooms, and they all share the same dissatisfaction. I really do not understand how this place supposedly has a 5 star rating - there must be some misinformation somewhere. I'll stop here for now, but please anticipate more in future or else on different websites. Please remember, STAY AWAY. THIS PLACE IS BAD.
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Anonymous
"Limited View from High Windows"
I went to visit an assisted living facility. The windows in the homes were placed really high. When I looked out, all I could see was the sky. I wanted a better view.
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Anonymous
"Cozy but Pricey Meals"
This place feels really cozy. However, they don’t serve dinner in the dining room, and meals come at an additional cost.
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