Watermark Senior Living
Anonymous
"Head: Poor Leadership And Staffing Issues At Assisted Living Facility"
In my opinion, as long as this person stays on as the head of that place, I wouldn't want to go near it. Most of the issues seem to come from the top. Any time we tried to speak with our family, the director was always involved. There weren't enough employees when my mom was there. When they did show up, they just stayed in their offices instead of looking after the residents and getting to know them. There was a lot of staff changes. My recommendation to make things better: they need to hire a new head person.
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Anonymous
" "Unprofessional Assisted Living Facility with Disrespectful Staff and Poor Services""
The helpers at this assisted living facility are super disrespectful and constantly avoid their responsibilities, making up stories about their day-to-day tasks. It's hard to get a nurse who can distribute medications. The cafeteria consistently forgets to deliver meals. The manager, whose name I won't mention, is very unprofessional and messy. She had us paying for services the staff wasn't even providing and couldn't explain the extra charges when questioned. They offer a bus for medical appointments, but the staff had trouble with the ramp and never communicated with the driver in advance, making us late and causing us to miss the appointment. The driver even failed to secure a wheelchair properly, nearly causing my mom to fall when the bus braked.
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Anonymous
"Reasonable Choice for Affordable Memory Care"
Our family's experience has been pretty good overall. Sometimes management takes a while to respond. Our situation was different because Mom was only there for about three weeks before she passed away. But for affordable memory care, they're a reasonable choice.
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Anonymous
"Clean and Friendly Tour at The Harbors Senior Living"
We visited The Harbors Senior Living of Fridley while looking for a Memory Care facility for our loved one. The tour was nice, and we appreciated the cleanliness and friendly staff.
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Nicole C
"Unpleasant Smells, Few Activities, and Inferior Food Quality"
The facility is right, but I'm not fond of the odors in the hallways. Besides, there are hardly any activities throughout the day. The quality of the food isn't up to scratch either, in my opinion. It also feels like there's a bit of exaggeration in their advertising. Also, it's hard to spot the staff around.
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Julie K.
"One year later and still smiling ! "
We had the pleasure of moving mom in last year to Watermark. We have never had a worry after leaving mom from a visit. The community, activities and staff have all been wonderful. The food is to die for, the staff are so welcoming and calming. Our family is so pleased with Watermark and cant say enough good things about this community. Thank you again for the great care you give mom!
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Beck T
"Good choice"
The tour was nice, and the staff were friendly. While there aren’t many community spaces for Dad to explore, the excellent care he receives matters most. I’m always happy to see everyone smiling when I visit. Bringing him to Watermark was a great decision.
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Kathrine
"Perfect size, great care, smooth transition at Watermark"
Watermark is just the right size and feels like home! Since Mom moved in, she's received the best care. We've been to two other places, but Watermark has met and exceeded our expectations. Thanks for all your help with this transition!
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Anonymous
"Facility Close to Home, Staff Okay, Clean Environment"
I picked this place for my wife because it's nearby. The workers here aren't amazing, but they're alright. I visit my wife twice daily and I've seen this place is better than where she was before. The building itself is neat and tidy. I'd suggest this place to other families.
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Anonymous
"High costs, exquisite building, limited accessibility for lower-income residents."
The building is really pretty, but it costs a lot. I wish they could lower the price. How can anyone afford to stay here for years? It seems like only wealthy people can live in such a nice place.
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