Aperion Care Hidden Lake
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"Assisted Living: Great Experience with Some Food Concerns"
My experience has been great so far. The assisted living facility came just when my family needed it, and it's been a godsend. The Head Nurse is informative and keeps communication open with our family. The staff takes good care of my loved one, and I haven't had any concerns or complaints in the last eight months. Residents can enjoy field trips, sing-alongs, celebrations, and more. The food looks and smells appetizing, and the community accommodates dietary restrictions. However, my loved one thinks they serve too much food.
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anonymous
"Limited Family Visits and Fewer Activities Due to Covid"
The Covid pandemic has really slowed down the activities, and family visits are very limited.
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No Name Given
"Inconsistent Management and Unhealthy Meals Dampen Living Facility Experience"
The nursing team here really knows their stuff and they truly care about the people they look after. They help out and comfort the residents, even though it can be a tough job. But there's a problem – the nurses and the people in charge don't always see eye to eye. They don't always follow the care plans they say they will and they don't deliver all the services they promise. The head of the facility and the medical leader seem to ignore what the resident and their family need. They care more about making sure they stay in control. Also, the food and meal times are a mess. The meals aren't healthy, and things get really chaotic when everyone is trying to eat. This ain't good for old folks! And when there was a very serious issue with my parent being mistreated by an adult child, the facility didn't do anything to protect them. The head of the place kept changing the rules just to cover themselves, not to look out for my parent.
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Aperion Care Hidden Lake
Address
11728 Hidden Lake Dr
Saint Louis, MO - 63138
Website
https://aperioncare.com/locations/hidden-lake/
Telephone
(314) 355-8833