Brookdale Chapel Hill
Anonymous
"Understaffed, inconsistent service, poor food quality at Brookdale Chapel Hill."
They don't have enough workers. Some are nice, but others are mean to residents. The food isn't good, and sometimes people have to wait 45 minutes after they're supposed to eat. From what we've seen, I wouldn't tell anyone to go to Brookdale Chapel Hill right now. We're crossing our fingers that it gets better once they hire more people.
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anonymous
"Assisted Living Facility Needs Better Communication and Housekeeping"
The experience hasn't been great, just okay. Staff are nice. Common areas clean but room needs cleaning. Paying for services not received. Onboarding process was bad. Management communication difficult.
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Anonymous
"Assisted Living Tour Experience"
I visited this place and it was alright. The outside area and surroundings were pretty good.
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Anonymous
"Assisted Living Needs Improvement"
We chose this place because it's nearby, the staff are nice, and it's affordable. The people who take care of us are really friendly. But the place could use some sprucing up, and the food could be better.
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Anonymous
"Needs Updates, Great Staff"
The staff was great, but the building needs updates and no more window AC units.
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HHA
"Mixed Experiences with Assisted Living Facility"
Our first time here was great. My loved one had a good stay. The second time, we had problems with billing, meals, and medications. No one was available to talk to us about it. The third time was terrible because they lost several key staff members. There was no one local to help us with billing issues due to the turnover. The activities have been good throughout our visits. My loved one enjoys music and art activities. They also have fitness options. I believe the new Executive Administrator is doing her best.
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PF
"Mixed Experience at Assisted Living Facility"
Things have been going okay. Our loved one has received good care overall. We had an issue with our first bill, but it got sorted out. Sometimes, routine care takes a bit long, but they eventually handle it. I get that staffing is tough for them and other places. The food needs improvement—it can be hard to eat, and the portions are small.
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anonymous
"Disappointing Experience at Assisted Living Facility"
We were unhappy because they didn't have enough staff and no director. My family didn't get what they were told they would. They didn't receive a walker, it took a long time to get a call button, and they didn't get bathed. We think the place might be nice, but there were many simple things that weren't right during our time there.
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Anonymous
"Nice setting, good activities; unique experience, but overall happy."
I had a unique experience because they were transitioning directors and the person who signed us up. So, we might not have had the full experience that others did. The place is very nice, with a great lobby and rooms. There are lots of activities and a lovely setting. There are different room types; although we didn’t get one with a kitchen, we’re glad they had an opening and it’s a good fit.
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anonymous
"Outdated Decor at Brookdale Chapel Hill"
Brookdale Chapel Hill seemed nice, but the old-fashioned decor wasn’t my preference.
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Anonymous
"Family-like Care with Food Challenges, Regular Newsletters Provided"
The staff treats you like family here. However, the food doesn’t seem very satisfying or flavorful for my loved one. We often bring in outside food to make sure they enjoy their meals. They also send out newsletters for families to read.
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Barbara
"Great care, tasty food, and many options"
The aides and nurses are nice and work hard. Your loved one can get ongoing medical care here. The occupational and physical therapists know their stuff. The food is tasty with lots of choices, including different cuisines and plenty of veggies and fruits. There's always another option if needed.
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sp
"Virtual Tour Impresses with Friendly Staff and Informative Details"
We took a virtual tour of this community, and it was really good. The staff was super friendly and shared lots of helpful info. The tour gave us a great sense of the space, and they answered all our questions.
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A family member
"Great Assisted Living Experience"
During the pandemic, they worked on a few things to improve, but overall, our experience has been great. The staff is friendly, helpful, and respectful. Our loved one enjoys the meals, and there are plenty of in-house activities.
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