Brookdale Lawndale Park
Bonnie
"Poor Communication and No Response at Assisted Living Facility"
The people in charge and the health care workers at this assisted living facility were really bad at communicating. We never even had a plan for my family member's care! To make matters worse, when my relative first arrived, nobody bothered to welcome them. What's more, we couldn't get a hold of anyone if we had health worries about my relative during weekends or at night because nobody was there to answer phones. Nobody ever called or emailed us back. The bosses always said they were going to do something, but then they would never actually do it.
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Anonymous
"Tour experience good, but lack of follow-up disappointing"
We had a good tour. The place was clean. The lady who gave us the tour was really nice, but no one ever followed up with us after the tour.
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Anonymous
"Assisted Living Falls Short on Care and Communication"
The staff here is just okay. They're not so good with taking care of things. We haven't seen good results yet. They need nicer staff who answer our calls more. The food combinations are weird sometimes. Breakfast comes later than we'd like. My loved one isn't getting enough showers.
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Anonymous
"Mixed Impressions on Assisted Living Tour"
Our initial impression wasn’t amazing, but the tour was informative. The guide was in training and received assistance at the end. She also sent additional information to the family.
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anonymous
"Good for veterans and affordable; recommended for others."
We would suggest it to others. We chose this place because it was veteran friendly and fit our budget.
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anonymous
"Virtual Tour Experience"
Our family took a virtual tour, and although it was nice, we missed the hands-on experience. The salesperson also introduced us to the activities director, which was a nice touch. .
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PW
"Disappointed Experience: Assisted Living Facility Oversight and Communication Lacking"
At first, things seemed okay at Brookdale for my loved one. They tried to make her feel comfortable, but after a few weeks, I noticed a decline in her care. She had some falls, and sometimes they'd tell me, sometimes not. They didn't always keep her clean or inform me properly. Once, when I called, they said she wasn't feeling well, but wouldn't let me visit. When I finally saw her, she was very sick. She wasn't getting her meds, and I didn't know why. They blamed it on hospice, but there was confusion between them and Brookdale. My loved one ended up in the hospital, very sick and underweight. She even had Covid, which they hadn't told me about. Turns out, they hadn't been managing her medications properly, and their communication was poor. They even charged me extra without letting me know. Overall, I'm really disappointed with Brookdale. If I hadn't taken her to the hospital when I did, I don't think she'd be alive.
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Anonymous
"A Perfect Fit for Mom"
My mother-in-law is adjusting well and doing great. She's getting along with everyone, and they like her too. There are lots of activities she's joining in. I like the staff and everything about the place. Overall, this community has been a good fit.
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Anonymous
"Mixed Feelings About Community Size"
They gave my brother a friendly tour, answered his questions, and showed him around. However, the community felt too large for our budget.
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Anonymous
"A promising visit, but not quite the right fit."
When we visited, it seemed like a nice community. People were friendly and helpful. They allow pets and have good social activities. However, we didn't feel it would suit our loved one.
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Anonymous
"Less Apartment-like, More Hospital-like but Good Staff and Content Residents"
Felt more like a hospital with small care stations scattered around. Also, the rooms were not my type, as they lacked the feel of an apartment. The sales team was really smart and nice though. The residents appeared content.
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Anonymous
"A Well-Staffed, Engaging Assisted Living Facility"
The place looked clean, modern, and had plenty of staff. The residents seemed involved, and there were different rooms for different needs.
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Anonymous
"Underwhelmed by Inactive Assisted Living Community"
I couldn't even enter the place due to the door. I got a weird, off vibe about this place. The folks living there were just lounging, doing nothing. Overall, I wasn't at all impressed with the place.
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Anonymous
"Not Bad!"
I think this place doesn't have enough staff. People take a while to get things done. My brother enjoys the food, but he doesn't like the dining hall. They do have activities, which we appreciate.
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Anonymous
"Great care and comfort for loved ones"
I really like this place. We're very happy with the staff; they’re great at meeting her needs and providing the care she requires. The environment is pleasant, and she enjoys the meals and the different choices. She also takes part in some fun activities. We’d recommend this place; it’s just the right size for what we needed. It's a good choice for great care for a loved one.
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Anonymous
"Pee Stench Overpowers Lobby"
To be fair, I can't really rate overall. All I know is that the smell of pee was so overwhelming, I didn't get past the entrance.
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Anonymous
"Mom Thriving in This Community"
My mom’s doing pretty well here at this place. It looks nice, and they mostly keep it clean. We’ve had a few hiccups, but they’re willing to cooperate. The care has improved overall. I’d recommend this community.
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Loved One
"Overall good care, but communication and pricing issues."
Their cleanliness and friendliness are great, but communication lacks transparency.
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Loved one
"Great care and friendly staff"
Overall, they're doing a great job here! The place looks nice, and the rooms are lovely. The staff is super kind and caring. My mom always talks about how nice everyone is to her. However, they really need to improve their activities. There aren't many to begin with, and they don't seem to make much effort to involve people. The activities schedule is printed so small that even with my good vision, I can barely read it. The food is nutritious but not very exciting.
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