Brookdale Pinehurst
Glenda
"Warm and Bright Assisted Living"
We can’t judge the meals, dining, and activities. Our family appreciates the homey look, the caring nurse (director) the staff, and the facility’s openness and bright daylight.
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Anonymous
"Horrific Experience at Assisted Living Facility"
This place was terrible. They didn't have nearly enough workers. The ones they did have were mean and out of control. The food was the worst I'd ever seen. They lied to us when we signed up. You'd only put your parent or loved one here if you didn't care about them at all.
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Lisa
"Brookdale Gets High Marks for Friendliness and Needs Better Food Variety"
Brookdale Pinehurst is a nice place for seniors, and the staff is really friendly. As my parents’ daughter, I mostly hear good things. But the food needs improvement—more variety at meals would be great. Overall, I still give Brookdale high marks!
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Frank
"Limited Food Variety at Assisted Living Disappoints Residents"
Our main issue is with the food. We are not happy with the choices, variety, or portion sizes. We want more dinner options besides chef salad and grilled cheese every day. We would like to see pizza, mashed or baked potatoes, spaghetti, hot dogs, roast beef, meatloaf, and more. For breakfast, I'm tired of scrambled eggs and bacon every morning; it's just not good enough. I would prefer pancakes, French toast, waffles, cereal, pastries, and other choices. I've mentioned my concerns and preferences many times, but nothing has really changed.
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Valerie
"Brookdale Disappoints: Poor Service, Unexpected Costs, and Safety Concerns"
I picked Brookdale for my mom who's dealing with dementia. From March 2020 to June 2021, we saw two different directors and two temporary ones in just one year. I had to shell out a lot of money for a 24-hour guard to keep Mom in her room for a two-week quarantine when she moved in, which was a surprise to me. The billing statement is always wrong. I had to show them my cancelled checks when they accused me of not paying for one month. I've always paid on time! They did eventually find their mistake. We said no to the COVID vaccine but yes to the flu shot. They gave Mom the COVID vaccine anyway! Mom uses adult diapers, and her trash can smelled like pee. I asked the staff to empty it more often, but they didn't. Mom and her room smelled like pee. Five times, I couldn't find anyone to let me in or out of the locked front door on weekends. That's a safety issue! I was paying a lot each month for Mom's personal care. I moved Mom to a place that takes out the trash and does laundry every day. The personal care costs less per month, and the rent is cheaper too. They take better care of her, and there are people around all the time. I did tell you!"
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anonymous
"Memory Care Unit Experience Disappointing, Cannot Recommend"
We didn't have a good time at the memory care unit. Things might improve, but I can't suggest them based on our experience.
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Anonymous
"Underwhelming Care and Poorly Maintained Facilities at Assisted Living Community"
I definitely would not suggest this place to anyone. My family member had to be transferred from the normal memory care section to a different place. I ended up needing a full-time caregiver. My family member might have had three aggressive moments the entire month they were there. There was this lady who kept barging into my family member's room, and she even jabbed me during one of my visits. Some friends and I went to move my family member out. The bathroom and the cabinet under the sink were just gross. I thought it was totally shameful and it seemed like the employees just shoved things under the cabinet instead of dealing with them. I can't remember the last time they vacuumed the room. Considering what I was paying, I expected way better upkeep. The Physician's Assistant isn't helpful at all. Most of the staff are nice though. But overall, I think the place is seriously understaffed. Trying to contact anyone outside of regular business hours or during the weekends is a real pain.
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Kim
"Mom Thriving at Brookdale with Great Staff and Friends"
My mom is doing great at Brookdale. I was worried she might struggle since she moved from an Independent Living Facility and across the country. But she's doing very well and has really thrived. The staff is fantastic and keeps her engaged. She’s made friends, and we’re really happy with our choice of Brookdale!
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Marianne
"Mixed Feelings About Assisted Living"
I like the place so far, but my mom isn't happy. She complains all the time. The lady next to her is 101 years old and watches TV loudly. The bathroom smells bad after she uses it. My mom was supposed to get a 1-bedroom studio without sharing a kitchen and bathroom. I'm not sure what to do. I thought it would be good for my 82-year-old, active mom.
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Cynthia Harris-Smith
"Bad Conditions and Understaffing at Assisted Living Facility"
I'm bummed because my visit to this business was not great. It doesn’t look like the bosses are really part of the community. I spotted some residents who look like they need a more skilled nursing home. This worries me because I don’t think your loved ones are getting the right care because the staff wastes so much time on complex medical issues. Also, they really don’t have enough workers. I’ve chatted with some staff, and they all seem bummed out about their work conditions. I’m surprised so much bad stuff goes unnoticed, especially since I saw it as a visitor. I've talked to the bosses about the musty smell, it’s really gross. I hope things will get better here soon because my family is ready to move their loved ones somewhere else.
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Anonymous
"Brookdale Pinehurst: Clean, Friendly, but Watch the Bills"
My dad's doing well at Brookdale Pinehurst. Overall, it's been positive. My only concern is unexpected charges on the bill. The staff is friendly, the place is clean, and the meals are good.
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