Brookdale Shelby
Anonymous
"Inadequate Care at Brookdale Assisted Living"
The people who convinced us to choose Brookdale talked about a different experience than what we got. Sometimes, the staff didn't understand or care about what my dad needed. They wouldn't help him when he asked. It seems like Brookdale hires inexperienced staff because they're cheaper, and those workers aren't good at taking care of the residents. They don't seem to care much about doing things the best way. I know it's a business, but based on what happened with us, I think other places might be better for seniors.
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Anonymous
"Affordable and Pleasant Assisted Living"
Brookdale Shelby is a pleasant place with friendly people and decent food. We recommend it for its affordable pricing and amenities.
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EN
"Short stay, terrible experience, won't recommend for challenged individuals"
I won't suggest this place for people with physical or mental challenges. My mom/dad left in just a few months, horribly shaken by the stay.
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Anonymous
"Great Place for Active and Independent Seniors"
I picked this place because my mom is still very independent and active. I thought she would do well here. It's always clean and they keep updating parts of the community. The staff is very nice and caring. The director is amazing. My mom's mood has gotten so much better since she moved in. She loves the garden area and even helped out at the greenhouse one day. She does exercises and they say they can't keep up with her. The food is tasty and the grounds are well kept. I would recommend this place.
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Anonymous
"Friendly staff and good food options"
This place is really nice and I liked my tour a lot. Everyone was friendly. My tour guide was super nice and helpful. She gave me lots of info and answered my questions. The staff was kind and polite. They have fun activities. I saw a menu and they have good food choices. It was a very nice tour, this is a great place.
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Anonymous
"Underwhelming Assisted Living Facility with Lackluster Management and Amenities"
I think this place is way overrated. The people who run it aren't very involved with the residents. They don't pay much attention to us. There's not much of a schedule. The food isn't planned well for older people. It's too spicy, like chicken livers and onions or Polish sausages and baked beans! That's not good for those of us with sensitive stomachs. The apartments cost a lot compared to other places, and they charge extra for everything. You don't get much attention unless you pay more. I'm really disappointed! The assistants work hard, but they don't have enough time. There isn't enough supervision on weekends or in the evenings during the week. I've been in management for over 25 years, and I can see there's a lack of it here. I'm going to move my loved one somewhere else as soon as I can.
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