Brookdale Smithfield
Sarah
"Assisted Living Facility Review: Mixed Experience with Staff and Activities"
I had trouble finding staff, especially medical staff, who could answer my questions about getting Hospice consults and ensuring my mom's DNR order would be respected. They didn't follow up when I complained about my mom being left in her wheelchair for over 2 hours and not being able to use the call bell. Some staff were friendlier than others. The chef was really nice though. There was only one activity, and no one reminded us about it. Two church members led hymns and a short message. The manager, head nurse, and LPN were okay but could have been more caring.
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Mike B
"Positive Care Experience"
The place is kept nice, and the staff takes good care of residents. Our experience has been positive with no issues.
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anonymous
"Nice Staff, Budget Issue"
Our family visited in person and met friendly staff. However, the cost was beyond our budget.
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C & M Jackson
"Peace of Mind and Community at Brookdale"
The staff at Brookdale are really good and give lots of information. They are friendly and make sure they understand what your loved one needs. When I visit Brookdale, the people living there are always doing fun activities and look like they're having a good time. This place costs more, but I can't say enough about how thankful I am and how well they take care of my loved one here. I feel relaxed knowing my loved one is here because the families and Brookdale work together. My loved one fit in well here and I would tell anyone to consider this place.
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anonymous
"Staff Efforts Shine in Assisted Living"
This community is pretty good. They claim to help with various tasks, but sometimes they don't have enough time. Overall, I think the staff are doing their best for the residents.
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anonymous
"Consider Supervision for Fall Risks"
This community is great for independent seniors who need a little help. If your loved one is at risk of falling, consider a place with more supervision.
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Anonymous
"Negligence And Mismanagement At Assisted Living Facility Exposed"
This assisted living facility is the worst choice for a loved one. My relative wasn't given basic care, like bathing, unless we shelled out more money. When I visited, I ended up having to bathe her myself. One incident was particularly scary when she fell. EMS had to be called in, and it seemed like she had been left on her own for hours. She was sent to the hospital without any shoes or underwear. The hospital staff waited for me for over two hours, just to relay this disturbing news. Despite the facility being just 5 minutes away, no one from there accompanied her nor even cared to ask about her wellbeing. We visited regularly, almost daily. We felt compelled to hire a sitter for two hours daily because she seemed neglected. The bathrooms lacked even the simplest essentials like paper towels or toilet paper. Whenever we asked for these, we were told it didn't matter because residents used depends. Surprisingly, the general staff was always polite. The management seemed unmotivated and under-staffed, always asking us what we wanted done. There was a night when my loved one wandered around, fell in another resident's room, only to be complained about by the resident who stumbled over her twice to get to the bathroom. The shocking news came after she moved out, that a resident of this community had been raped. This displays an alarming lack of security.
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Paul
"Mixed Experience at Assisted Living"
I recommend this community. The staff is friendly, and the nurses provide great service to the residents. Communication has been good, and the room, which we furnished ourselves, is very nice. However, the food wasn’t well cared for by my loved one.
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Anonymous
"Great care, clean environment, and worth the price!"
The community was always clean, and I never saw any messy areas. The staff was very kind to my mother. The care and activities were also excellent. Compared to other places nearby, they were definitely worth the cost.
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Anonymous
"Unfulfilled Promises and Lack of Care at Assisted Living Facility"
The facility was quite pleasant, but we felt that the care and attention given to our family member was insufficient. Despite having a hospice worker come in to bathe him a few times a week, Brookdale still wanted to bill us for this service, even though they didn't participate in it. They didn't even bother to wake him up for breakfast. Due to these issues, we decided to move him out of Brookdale. We left before the 30-day lease period ended, and we were promised a full refund of his community fee, but we never received it.
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Phyllis
"Great place with caring staff and clean environment."
My dad has lived at Brookdale Smithfield. Our time there has been great. The place is always clean, the food is tasty, and the staff is really caring and helpful. I think they could add more outside activities, like light gardening, to help residents feel like they’re achieving something.
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Anonymous
"Not Quite Our Fit"
When we visited, this community seemed nice and clean. They allow pets and offer daily activities. However, it wasn’t the right fit for us.
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Anonymous
"A Pleasant, Official Assisted Living Community"
When we visited, this community felt nice and official. The people were friendly, and the place was clean.
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Anonymous
"Great care but extra charges and low activity encouragement"
Mom loves the attendants, and the food is really great. My only concern is that Mom isn't taking care of some personal needs, and the staff doesn't push her to do so. They charge extra for some services, but they seem to be working on improving this. The daily activities are good, but I'm not sure how much they encourage Mom to join in. Overall, I recommend this community because the care here is better than other places.
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