Carillon Assisted Living at Indian Trail
Lauren J
"Dangerous Conditions and Lack of Communication at Assisted Living Facility"
Don't let your loved ones live in this terrible place. We saw many issues with dangerous behaviors and lack of professionalism from the staff. They do risky things that can seriously harm the people living there. These things include poor record keeping that leads to wrong diagnoses, confusing the residents, giving too much medication, and not keeping emergency systems ready. This isn't even everything. We've tried over and over to talk to the staff at Addison of Indian Trail about different problems. Staff members have been ignoring our emails or any other written records about my grandma's care. It's been hard to get them to pay attention, even with consistent reminders and checks, for them to act in my grandma's best interest. One staff member hasn't even responded to my mom about my grandma's passing.
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Anonymous
"Shower Concerns"
We needed a spot close by for daily visits. This place was the best option, but my loved one missed several showers—even after we told them.
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ANONYMOUS A
"Beautiful Exterior, Disappointing Interior: Misleading Profile Pictures"
We took a tour of the assisted living facility. The exterior was impressive, but the interior was a different story. The carpets were filthy and unclean, which was a turn-off as we walked around. The dining area, however, was well-arranged and appeared clean. We then visited the Memory Care section. It's normal for residents to approach visitors there. We saw several bedroom suites that were neat and tidy. The staff we met were courteous and friendly. But, like the rest of the facility, the carpets here were also dirty. We feel that if they cleaned the carpets and made the interior as appealing as the exterior, they could attract more residents. The profile pictures are misleading because the place doesn't look anything like them!
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Anonymous
"Mixed Feelings, Mostly Positive"
Our feelings change depending on each visit. Overall, we like the activities and the facility. thinks the food is good, but we haven't tried it ourselves since only residents can dine there. Sometimes it's tough to get someone on the phone, even during business hours. The caregivers seem to come and go a lot, maybe through a temp agency. It feels like they don't manage things very strictly. But when we visit, seems happy, and that's what matters most.
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Shelby
"Friendly Staff and Limited Tour Due to COVID"
The tour was great, staff friendly, COVID limited full view.
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Cicillia
"Costly Senior Home with Awful Service and Clueless Management"
This place's managers just don't have a clue about what's going on, your calls are regularly ignored, and the head boss never calls back, doesn't matter if your problem's big or small. It seems like most of the staff are temporary workers because the old employees started quitting once the new head boss showed up about 9 months ago. The building might look nice on the outside, but inside, it's total chaos. It's way too expensive for the poor service that's offered. I wouldn't tell anyone to go there, regardless of their reason.
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anonymous
"Mixed Experience at Assisted Living Community"
We visited this community, and the tour was decent. They answered all our questions and provided useful information. The staff was friendly and accommodating. However, the community didn't leave a strong impression.
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Anonymous
"Misleading Assisted Living Facility Ignores Concerns and Lacks Accountability"
The experiences from the two reviews before mine mirror mine exactly. It starts off looking good, but then you find it's not as advertised. Loads of safety issues, no one to talk to, problems are overlooked, and both calls and emails are left unanswered all the way to the top management. The facility hasn't been checked by the state since 2018. I sure wish we had known all this before moving in. There should have been more background checks on the staff, or lack thereof. Temporary staff seeming to manage things, which doesn't help those needing memory care at all.
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anonymous
"Assisted Living Disappoints: Unreliable Management and Staff Turnover"
The place seemed nice at first, but it's not as good as it looks. They promise a lot, but don't deliver. The people in charge keep changing - we've been here 5 months and already had 6 managers, with only 2 sticking around. They're even hiring temporary workers because of the turnover. I wouldn't suggest this place to anyone.
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anonymous
"Poor Communication and Unauthorized Actions"
There’s a new memory care coordinator, which is good. But the executive director can’t seem to get things right. Our family has been overcharged for two months in a row. We’ve tried reaching the nursing director by phone and email for a month, but no response. They did blood work on our loved one without permission, even after previous blood work. And they put our loved one on anxiety medication without asking us. Plus, our loved one is wearing clothes that don’t belong to them.
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Anonymous
"[Great location, clean, but lacks activities and enough staff"
Mom is upset that they don’t do the activities they promised. She also thinks they don’t have enough staff for residents who need extra care. She likes her room a lot. The place is very clean and well-kept. The staff responds quickly when Mom needs help. This place is close to family.
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Anonymous
"Friendly staff and clean facilities"
I visited this place for my mom. The tour was good. Everyone was nice and polite to my family and me. Everything looked clean and well-kept. I had no issues with the tour.
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Anonymous
"Missed opportunity for private rooms in well-maintained assisted living facility"
I visited this place with my mom in mind. It looked nice and clean, and the staff seemed nice. I was hoping my mom could have her own room, even if she had to share a bathroom, but they didn't offer that. We found a better fit elsewhere for the same cost.
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