Carillon Assisted Living of Hillsborough
Anonymous
"Affordable, Friendly, but Food Needs Work"
The place got a nice makeover, staff were super friendly, and it's way cheaper than other spots. Only gripe? The food.
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Anonymous
"Mixed Experience with Friendly Staff but Poor Communication"
Communication is not always good, and we have had problems with the nursing staff. The bathroom and bedroom are not cleaned by the staff. Towels and linens have disappeared. The staff is friendly and kind to our mother. The food is basic cafeteria food. It has been hard for my mother-in-law who doesn't have enough teeth to chew properly.
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Anonymous
"Friendly, Clean Memory Care Facility"
We visited TerraBella Hillsborough while looking for a place for our loved one with memory care needs. I really liked this facility. It was clean, and everyone was friendly. Overall, it was nice!
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Elizabeth T
"Comfortable and Friendly Assisted Living with Convenient Location"
The staff at TerraBella is nice and easy to work with the people they help. The place had a bad smell. It’s in a good spot. I think it’s a good choice overall.
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Jean
"Mixed Experience in Assisted Living Facility"
My family member is happy there. However, the office staff isn't handling finances properly. They are unsure about statements and bank drafts, which is frustrating. Also, they failed to coordinate a prescription with her doctor. Despite their friendliness and efforts to fix problems, they lacked know-how. The apartment is small but okay. She enjoys her roommate and they get along. The activities director, is excellent. She understands everyone's quirks and does a great job.
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Anonymous
"Exciting updates planned, pleased with everything."
They're getting ready to put in new furniture and add fresh paint, which should be done by September. Right now, it looks a bit tired, but they have a plan. Overall, I’ve been very pleased with TerraBella Hillsborough from start to finish.
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Susan
"Great Tour, No Availability"
Our family visited in person, really liked it, but no availability.
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anonymous
"Needs More Personal Care and Activities"
I’d share with people that the care given wasn’t what he required. He needed more one-on-one attention than what was offered. There weren’t any activities for him, so he ended up sitting around all day. It just wasn’t the suitable place for us.
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anonymous
"Friendly Staff and Nice Apartments, Limited Activities but Caring Environment"
The community's activities are somewhat limited, but they have a few things for residents. The apartments are really nice, and the staff is super friendly and helpful.
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Deborah S
"“Elmcroft: A Caring and Tasty Choice!”"
Elmcroft was great during our short stay. The staff is friendly and caring. The food is good, and they offer fun activities. I’d definitely recommend them.
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M M
"Communication Could Improve"
I've been happy overall. Sometimes, I wanted better communication about my loved one's care.
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Anonymous
"Great Memory Care Community!"
Families considering Elmcroft of Hillsborough should know that the staff is friendly and caring toward residents in the memory care unit. The director communicates well, pays attention to details, and respects both residents and families. I recommend this community.
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Anonymous
"Unsatisfactory Care for Dementia Patients"
My experience with this place was unsatisfactory. My dad fell and hit his head, not just once. He was checked by a doctor both times and he was returned to the assisted living facility. I’m not sure they’re suited to look after someone with dementia.
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