Carillon Assisted Living of Southport
Denise
"Poor Communication and Lack of Oversight at Terra Bella"
The people at Terra Bella were friendly. My mom, the only African American among 70 residents, stayed for 2 weeks instead of the planned 3 months. On the 13th day, I got a call at 5 a.m. saying she fell and was bleeding. They called 911, but nobody knew which hospital she was taken to. After almost 3 hours, I called them. They didn't know. I called hospitals in the city, but no one had her. Finally, I found out she was an hour away. I rushed there and found her still bleeding. She didn't go back.
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MW
"Hardworking Staff and Engaging Activities Make for Enjoyable Senior Living"
This community is a good choice because it's affordable and conveniently located. The staff works really hard to help out with everything. They have fun activities that residents enjoy. There aren't too many wandering Alzheimer's patients around, which is nice. The landscaping and decorations are beautiful and tasteful. The activities director plans clever things and fun holiday events. Residents stay active with exercises and mind games. The nurses are friendly and pay attention, but they could use more help. It seems like this is a problem everywhere these days.
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Anonymous
"Underwhelming Assisted Living Facility Fails Basic Expectations"
This place isn't very clean. The food is scarce and not tasty. They don't have enough staff. The main nurse needs better training on how to treat people nicely. The cost doesn't match what they offer.
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anonymous
"State Ratings Deterred Us from TerraBella Southport"
We didn't pick TerraBella Southport because the state gave it a low rating of just one star.
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JL
"Mixed Feelings About Friendly Place with Unkind Head Nurse"
The place is nice, everyone's friendly except Nurse. Nurse [name removed] is rude, stubborn, and uncari
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R. T.
"Disappointing Experience at Assisted Living Facility"
My family member isn't happy here. They wait too long for medicine, and the prescribed one isn't available nearby. They can't get their needed pain relief. The food is terrible. The doctor's hardly around, only maybe one day weekly. Won't choose this place again for my loved one.
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Anonymous
"Poor Care at Assisted Living Facility"
I don't think I can suggest this place to other people. My family member stayed there for 3 weeks and he didn't leave healthy. They didn't treat him right or look after him properly.
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