Spring Arbor of Cary
Anonymous
"Helpful Transition:"
The person who plans activities works hard to include everyone. My mother-in-law doesn’t ask for help and struggles to join in. She hasn’t quite settled into the place yet. We take her to hear the piano player on Thursdays, and she enjoys the Monday shuttle rides for sightseeing. The facility was very helpful when we needed to move her from assisted living to memory care. They noticed she needed a more supportive environment after just a few days. My mother-in-law likes the food, and the staff make sure she stays hydrated. They’re kind and provide warm washcloths before meals. She thinks she’s in a motel, even though she’s been here for 4 months. The social interactions have been great for her. The staff and the memory care coordinator have been responsive to our requests. We hope this helps her adjust to memory care at Spring Arbor Cary.
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Anonymous
"Spring Arbor of Cary: Friendly Staff, Great Housekeeping, and Safe Environment"
The staff at Spring Arbor of Cary are super friendly. Sometimes it’s hard to reach the office folks, and they take a while to answer questions—like 2-3 tries. Communication with family is just okay. Housekeeping is awesome, though. Moving in was easy. But my loved one isn’t a fan of the food. She thinks the portions are too small, and there’s never any salad or veggies. It’s all starchy, high-carb, and sugary—mostly desserts. Snacks are available all day, but mostly bagged chips. Still, I’d recommend Spring Arbor of Cary. My loved one feels safe, and the physical therapy is a big help.
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sp
"Friendly staff, informative tour, good sense of space provided."
We did a virtual tour of this place, and it was pretty good. The people who showed us around were really nice and told us a bunch of useful stuff. The tour itself was done well, and we could see what the place looked like. They also answered all our questions.
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Frank Wellington
"Appalling Living Conditions and Poor Treatment at Assisted Residence"
Guys, reconsider if you're considering putting your dearly loved family member in this place. It's crawling with cockroaches, bed bugs, and worms. I find it amusing when I see positive reviews, they're clearly from people inside. The way they treat the residents here is nothing short of disgraceful, leaving them in their rooms to decay. Please do yourself a favor and find another place; you'll be much happier and it won't wipe out your savings...
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Kerry hughes
"Facility Promises Not Met, Poor Care Alarms Family - Look Deeper"
Deciding to move my dad into a memory care unit was one of the hardest choices we've ever had to make. We knew it was the right move given how advanced his Alzheimer's had become. The folks at Spring Arbor assured us they were prepared to handle any circumstance. But be warned, you're mainly talking to salespeople who don't directly deal with patient care. The facility itself is beautiful and first director was really involved and helpful. But when she was replaced last June, things went downhill. The new director openly admitted that, despite its pleasing appearance, Spring Arbor isn't really equipped to handle the therapeutic needs of many residents. So, I'm sharing my experience in hopes that it might help others. You don't really get to know what a place is like until you're settled in. Pay attention to things like how the facility smells, how the residents look, and how they're cared for. Drop in at different times of day. You rarely see the activities they advertise on their schedules. Often, it's dim and quiet with staff sitting around on their phones. My dad, who's very self-sufficient, hadn't been shaved in months despite having numerous meetings to discuss his care plan. Pay attention to the food and accommodations for all residents. We just moved my dad to an out-of-state facility that's a thousand times better. We didn't realize just how bad things were at Spring Arbor until we left. Hopefully, my story can help another family in their search for the best care for their loved ones. Don't give up – there are good places out there.
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