Assisted Living Facilities

Parsons House on Eagle Run

3.6/5.00 - based on 23 reviews

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anonymous

4/5.00 Published 3 years ago

"Parsons House is great for accommodating residents like my son."

We picked Parsons House because they were the only place that agreed to take my son. They've been really nice to deal with and very helpful. I would tell other people who are searching for a place like this to check them out.

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Anonymous

4/5.00 Published 5 years ago

"Pleasant Atmosphere, Though Pricey"

A lovely place with a friendly vibe. Costs are somewhat steep, but the environment is enjoyable.

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Christine King

4/5.00 Published 5 years ago

"Welcoming Assisted Living with Beautiful Setting and Lively Atmosphere"

First off, I want to thank A Place for Mom and their advisor for all their help. They were excellent. Maples Suites in Dover NH is really nice. The place looks great. The mood is happy and busy. The workers are great. The maids also serve food, but they always smile and are very happy. The food is very good. I rated the activities as okay because my in-laws haven't joined in, but that's probably their choice.

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Anonymous

4.5/5.00 Published 6 years ago

"Great Care and Affordable for Dad"

The staff was super helpful when we needed a place for Dad right away. Parson’s House is bright, cheerful, and clean. It’s in a great spot for our family to visit, and the staff encouraged us to be part of Dad’s care team. The cost was much lower than we thought. We chose Parson’s House because they have lots of staff, especially at night. They take great care of him.

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Sandy

4.5/5.00 Published 6 years ago

"Thriving at Parsons House!"

I wanted to share my thoughts about Parsons House. My dad lives there, and I can’t believe I waited so long to move him. He’s having a great time! Always active, making new friends—I wish I’d done this sooner. After my mom passed away a few years ago, seeing him thrive feels like having my dad back. Parsons House is fantastic!

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Sandy

4.5/5.00 Published 6 years ago

"Dad Thriving and Happy at Parsons House—Wish We Moved Sooner"

I had to write a review because my dad lives at Parsons House. I don't know why I waited so long to move him. He is having a blast! He's always busy and has made many new friends. I wish I had done this sooner; he was so lonely before. After my mom passed away a few years ago, it's great to see him thriving. It's like I have my dad back! Parsons House is fantastic!

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Jeanne M

0.5/5.00 Published 9 years ago

"Inadequate Care and Broken Promises at Assisted Living Facility"

Find Another Option for Care! Barely any of the staff expressed genuine concern for the residents at this facility. The reality of the care diverged sharply from the promises I was given. The situations I observed at the memory unit and other areas were often upsetting. I thought placing my husband in the memory unit could give him the social interactions he greatly needed. They said the residents were urged to join activities in the communal room, limiting their own room time. This concept sounded great as my husband was a social butterfly before his illness. But after two months of lacking stimulation, I moved him. A practically phantom activities program existed, besides an exercise routine accommodating their capabilities. Sunday and Saturday events were completely missing. Requests for assisting my husband in daily grooming tasks like shaving, hair combing or glasses cleaning often had to be repeated. There were instances when he was not properly dressed when I visited him. I brought up these concerns with the director, including the inconsistent communication between staff during shift changes. She asserted that incoming shifts were briefed about prior events, and that ignorance claims were simply laziness. She confessed her staff behaved differently when she was present and when she was not. My husband was often left alone in his room, working puzzles or viewing television. Help was sporadic. As time went on, he pulled away more, reaching a point where he did not wish for visitors. When I shared my decision to move him, tears welled in his eyes and he sobbed 'Thank you.'

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Colleen

0.5/5.00 Published 9 years ago

"Facility Neglects Residents, Prioritizes Profit Over Care"

Here's the thing - this place just doesn't bother. They're not worried at all about the wellbeing of their residents. If they showed even a tiny amount of the care towards their residents that they do about their profit, it would be a shock. The staff lines up one lie after another, they're rude, they're slow to make decisions, and they have a terrible attitude. They don’t even try to hide it, because management and the owners also don’t seem to care. Worries and complaints go unanswered and problems are never tackled. Why? Because they simply don't care. It's heartbreaking to see so many employees there for the paycheck alone. Visiting my mom has become rare, as I can’t get through their inefficient and impolite workers. One staff member even had the guts to shout at me that I had given them the wrong number. The head guy once told me, "We didn't want her to upset you." Oh yeah, sure. This was after I raised complaints (for almost half a year now!) because my worried mom hadn't heard from me, thanks to their poor communication. Don’t get tricked by the positive reviews since it seems they are keen to remove negative ones online. If you value peace of mind, take your loved ones to a place where they genuinely strive to show care.

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Colleen

0.5/5.00 Published 9 years ago

"Brandishing Bad Attitudes: Facility Cares More for Money than Residents"

Here's the truth: this place doesn't give a hoot about its residents. Not one bit. If they showed just a shred of the care for their residents that they show for their paycheck, I'd be shocked. The employees here constantly lie, they're downright rude, and they don't think too fast. Worse, they flaunt a terrible attitude that they don't even try to mask, because the folks in charge don't give a fig. No one bothers to follow up on any issues, and nothing ever gets fixed. Ever. You know why? Because they just don't care. It's seriously heartbreaking to see staff here only for the paycheck. These days, I rarely see my mom, and can't even get my calls through, thanks to bad mannered, inept employees. One had the audacity to bark at me that I gave her the wrong phone number. Then, some big shot told me, "We didn't want her to disturb you." Yeah, right. This happened after I'd been complaining for half a year, since my mom was freaked out as she hadn't heard from me and I couldn't reach her like before. Don't be fooled by the good reviews, they're actively trying to get rid of the bad ones online. If you don't want a ton of extra stress in your life, take your loved ones someplace where they actually try to care.

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Colleen

1/5.00 Published 9 years ago

"Avoid! Unhelpful staff and poor communication at this facility"

I wouldn't advise going with this place. The workers and head folks really don't show any concern, and they surely don't bring on board folks who can figure out stuff and solve issues. Half a year has passed and I still can't get on the phone to my mom since no one there knows how to put through a call or assist her in handling the phone. Or, they end the call and never ring back or pass along my message to my mom. One employee even had the cheek to fault me for something. On the off-chance I actually do manage to connect with my mom within a quarter hour, the staff is so noisy, chatting and laughing among themselves—not with the residents—that I can't even hear a thing. You'd assume they'd make an effort to hush up for around ten minutes, but that's just how these people function. My attempts over these six months to find a helping hand have been all in vain, so I've taken to mailing cards to my mom. I can only wish she's getting them, as I'm fairly doubtful they can even manage that simple task.

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Anonymous

0.5/5.00 Published 10 years ago

"Don't Trust: Poor Reliability And Deceit In Management"

Better options are out there! At first, everything seems great - they're all friendly and welcoming. But soon, you'll see it's just a show. The woman who runs the place and her assistant are unreliable. They can't be trusted to get anything done.

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Anonymous

2/5.00 Published 10 years ago

"“Disappointing Assisted Living Facility”"

Don’t be fooled by the fancy decor. I wouldn’t recommend this place unless you never visit your loved ones. The staff is lazy and rude, and the management doesn’t address concerns. Better options exist.

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Anonymous

2/5.00 Published 10 years ago

"Don't Be Fooled By Fancy Decor, Poor Quality Staff and Service"

Don't let the fancy look fool you. This place isn't worth recommending unless you never plan to visit your family and don't mind if they're treated poorly. The workers here are unfriendly, dismissive, and not very bright. The boss doesn't care about any problems or complaints; it's pointless to even try to discuss issues with them. I always felt unwanted when I visited my mother and ended up not going as often as I wanted. There are far better options elsewhere.

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