CareOne at Wayne
Anonymous
"Great Place for Loved Ones"
My family member just moved into CareOne at Wayne Memory Care. So far, everything's been good. The place is clean, the food is good, and there are plenty of activities. The staff is really friendly. I think I'd tell my family and friends to check it out.
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Anonymous
"Assisted Living Review"
We like this place a lot. Mom stays busy with lots of activities every day, which she enjoys. She's doing better now than when she first came here! They clean the rooms almost every day and do laundry once a week, and they do it well. The staff is amazing—they're nice and always pay attention. We would tell our family and friends to choose this place too!
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Anonymous
"Mixed Feelings About New Assisted Living Building"
They're constructing a new building here. On our tour, we entered through the nursing home area to reach the assisted living section. The Director of Admissions was new, and I didn't feel comfortable trusting them.
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Anonymous
"Community Feels Hospital-Like"
The community seemed similar to a hospital.
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Samantha
"Covid Crisis Mismanagement in Elderly Care Facility Sparks Outrage"
The Care One at Wayne facility seemed fine for helping my grandpa get better. Their response to the Covid-19 pandemic, however, was anything but fine. Two weeks after my grandpa moved in, they stopped letting visitors in, which seemed right early on. But, during FaceTime chats with my grandpa, we could tell that the place was not following social distancing rules. Our chats were often interrupted by staff, who were super close to my grandpa's face without wearing masks at all. Staff didn't start wearing masks and other protective gear until the end of March. One time, the physical therapist who was helping with our FaceTime call even sneezed right next to my grandfather's face without covering her mouth or moving way. We constantly shared our worries about the situation with the social worker, and other staff. We were always assured that the home was safe and that no new patients would be admitted to prevent the virus from spreading. However, when the virus really picked up, we tried to get my grandpa out of there. The staff didn't want him to leave, even though he was completely ready health-wise and there was a risk he could get the virus. My grandpa liked the staff and his insurance covered his stay, so he hung around longer than he needed to, even though it was risky. I think the patients were made to feel too safe from the virus. As Governor Andrew Cuomo warned, "it only takes one ember to start a wildfire". On , Care One called to tell us that a patient with Covid-19 had been admitted to the facility several days earlier. We were shocked and worried because we had been told the facility was not accepting new patients. Care One said everything was under control, but that's when we knew we needed to get grandpa out. Despite all our efforts, we were not told about any outbreaks following my grandpa's discharge. Then, we found out from the New Jersey Department of Health that Care One had 30 cases and 5 deaths. It was very upsetting not to know about these cases and be unable to take extra precautions for my grandpa, who is 91 and lives with his elderly wife. This type of cover-up is exactly why the Department of Health revealed cases at every long-term healthcare facility. Negative publicity is a small price to pay for transparency in a situation like this. Even places like Trader Joe’s and ShopRite have done more to keep customers aware of possible contact with the virus than Care One. I won't blame Care One for having a virus outbreak because no place is safe from it. But it's really not okay that they left patients and their families in the dark. The days following exposure to the virus are key, and it was irresponsible not to keep us informed, especially considering my grandpa's age. Transparency in healthcare, especially in times like these, is an absolute must.
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Carol
"Caring Staff at Care One Wayne"
My 90-year-old dad stayed at Care One Wayne for a few weeks. It’s not flawless, but no place is. Overall, they treated him well. The social workers and PT staff were friendly and helpful.
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Anonymous
"Staff are excellent, supportive, and prioritize patient-centered care with families."
The nurses and supervisors are great, helpful, and work with families to ensure excellent patient care.
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Leslie
"Inadequate Care for Elders at Care One: Anxious Relative’s Testimony"
My 88-year-old dad, who had Alzheimer's and throat cancer, had to be placed in assisted living. We relied on the advice of a social worker from St. Mary's Hospital in Passaic to find a place that fit his needs. She spoke to Care One and assured us they could handle his care. We felt secure until we arrived there late one evening and met the respiratory doctor. He told us to go home, ensuring us they know their work and will provide good care. However, they were missing two critical medicines, which I had to go back home and fetch. They were unable to provide the one-on-one care he needed and seemed to expect me to stay with him all the time. A troubling event occurred when a nurse or aide scraped the skin off his hand while trying to put him back to bed. In spite of repeated requests, I was never able to meet with the director. His condition made him prone to choking and all they did was to provide routine meds. The physical therapy girls were sweet and helpful. The head nurse was dismissive, saying they couldn’t spare someone to stay with him. They were aware of his challenges, they should have stated upfront they couldn't cater to such needs! I remember once when the suction machine wasn’t working and I had to inform the nurse who fixed it, but what if my father choked during that time? The place is okay if your loved one is fairly independent and the free snacks in the lobby are a plus. But, if they need real care, I’d say look somewhere else. A lot of the staff were lovely, but the primary concern seems to be money. After 8 frustrating days, I asked for a discharge. They arranged for an aide from an agency to watch over my dad. But when I returned to bring some clothes, I saw the aide napping. Her defense was that an alarm was in place. Well, alarms don't replace human vigilance! Completely drained by the whole ordeal, I finally decided to bring my dad back home where he could get appropriate care. I'd never go back there, ever.
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Leslie
"Careless care at Care One: My Dad’s 8-day ordeal"
My dad, who's 88 years old, was suffering from Alzheimer's and laryngeal cancer. Looking for assistance, I worked with a social worker from St. Mary's Hospital in Passaic to find the right place for him. We contacted Care One and I was ensured that they could handle his care. I was less worried, but when we arrived late one evening, the respiratory doctor reassured us to go home and let them handle things. But, they didn't have two critical medicines my dad needed so I had to go home and return with them. I figured out that they couldn't provide personalized care for him and wanted me to stay with him all day every day. One night, when my dad tried to get out of bed without me, the nurse forced him back in bed and even hurt his hand. Multiple attempts to speak with the director were unsuccessful. They only gave him medicine and assessed his vitals, it infuriated me as he could choke anytime. Positive points included the physical therapy girls who were kind and helpful, and the availability of snacks. Sadly, it seemed they cared more about profits than actual care. I had to discharge my dad after only 8 days and they arranged for an agency aide to stay overnight for the discharge process. However, when I returned late to give him clean clothes, I found the aide asleep. Her response to my concerns was that he had an alarm on. I felt this was inadequate. At the end it felt like she was paid to sleep. Exhausted and disappointed, I took my dad back home the following day as I knew I could give him better care than they had. No, I wouldn't go back there.
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Anonymous
"Constant Staff Change and Poor Meals"
My sister-in-law currently receives memory care at this place. Some of the employees are great, but a lot of them come and go quickly, which is problematic. The management similarly sees a lot of changes. Additionally, the meals provided in the Memory Care section could definitely be better. On the bright side, the living space assigned to my sister-in-law is quite comfortable and the community, overall, is pretty pleasing. We particularly enjoy taking her to the courtyard during our visits, as she seems to absolutely adore the environment there.
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Anonymous
"Facility failed to cater to my mother's dementia care needs."
We were hopeful that CareOne at Wayne would be a good fit for my mother's specific needs. We let them know about her dementia, and they even assessed her before she moved in. However, it turned out they couldn't meet her needs. They instructed me to hire an outside aid to provide the constant care my mother required to stay there. Even after taking on this extra cost, CareOne still didn't succeed in accommodating my mother. In the end, we had to move her to a different place.
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Anonymous
"Assisted Living Tour Disappointing, Setup Not Ideal"
During the tour, I didn't think my parent would fit in. It was cheaper, but I didn't like how it was set up.
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Alan
"Assisted Living Facility Falls Short on Comfort and Care"
I stayed at this place for rehab. When I first got there, the rooms looked run-down. The walls were all scuffed up, the plumbing didn't work right, and there weren't enough staff around. At night, it was so noisy. People were yelling for help, and it felt like I was in some kind of crazy place. The food was actually pretty good, though. The physical and occupational therapy, though, was great! If it wasn't for the therapy, I wouldn't come back.
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Alan
"Consider Other Options, Despite Great Therapy"
In January 2017, I was at this rehab center. First thing that came to mind was how bad the rooms looked... the walls could use some fresh paint, the pipes need to be fixed, and there weren't enough staff. At night, the noise was awful with folks hollering for help. It felt like I was in a madhouse. But the food was really good. The physical and occupational therapy was top-notch! If their therapy wasn't so great, I wouldn't think about going back.
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Anonymous
"Friendly staff, comprehensive care, lacks desired homey atmosphere for some."
Staff is friendly and abundant. Facility covers all care needs.
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Anonymous
"Assisted Living with Friendly Staff and Medical Support"
This place has so many workers! It's really nice and they're super nice too! There's a rehab thingy too which is great because it covers everything Mom needs. I think she'd be safe here. But it doesn't feel exactly like a cozy home.
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Anonymous
"Feels and Smells Too Much Like a Nursing Home"
This place feels too much like a nursing home, even down to the smell.
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