Colonial Manor at Panther Valley
Anonymous
"Spacious rooms and inclusive care, highly recommended for families."
The best thing about Colonial Manor at Panther Valley is its all-inclusive nature and spacious rooms for residents. We'd recommend it to other families based on our experience.
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Anonymous
"Family toured Colonial Manor; nice but not suitable for loved one."
We visited Colonial Manor at Panther Valley in person, and the tour was pleasant overall. However, we decided it wouldn't be the right fit for our loved one.
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Robin O
"Troublesome Manager Mars Otherwise Good Assisted Living Experience"
My uncle lived here for about a year. The building looks good and the residents seem happy and well taken care of. The staff are nice and work hard. But, I had a horrible time dealing with the manager or the owner of the place. My uncle's daughter chose this place for him without asking him and the location was not easy for the rest of us to visit. My uncle needed to be closer to us, so my cousin and I decided to move him to a different place. We told that manager or owner about this and said that we would be in touch with her about it. The next month and a half was really stressful and confusing. At first, the manager or owner didn't respond to us. Then, she was rude and wouldn't cooperate with us. My uncle talked to her several times about what was happening and his daughter also told her we would handle his move. It was only when I threatened to tell everyone what was going on and take legal action that something actually got done. Now my uncle is at a new place that's close to us and he's happy!
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L G
"Friendly and Cozy Assisted Living with Plenty of Activities"
This place feels like a nice home, cozy and clean. Everyone here is really friendly. They have fun things to do like bingo and movie nights, and sometimes entertainers come to visit. On Fridays and Wednesdays, they even have happy hour! Plus, they provide transportation into town so we can do things around here. It's a great community to be a part of!
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Richard S
"Tour No-Show Disappoints at Assisted Living Facility"
We scheduled a tour, but the guide didn't come. It wasn't good.
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Dan S
"Assisted Living Falls Short of Expectations"
This place was alright, but it didn't feel right for us or our family member.
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anonymous
"Nice place with friendly staff and clean environment"
I think they could do better with communication, like giving information and calling back. But overall, it’s a good place. We’ve only had one or two problems in the months she’s been there. The people are very nice. Everything is super clean every time I visit. I would recommend it to others.
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Anonymous
"Limited Room Showing, Adequate Tour, Attractive Independent Living Situation"
We couldn't see any rooms, which was why we came. The Sales Rep showed us around the common areas okay. The Independent Living rooms are in separate cottages, three in each, which looks nice.
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Anonymous
"Cozy and Caring Assisted Living Facility with Great Amenities"
I liked the place a lot. He was super friendly. He showed me around and explained everything very well. They really take care of the people living there. Lots of good stuff comes with the monthly fee.
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Anonymous
"Not the perfect fit"
The tour was nice. The staff showed us around well and answered our questions. The community was okay, but we didn't think it would be the best for our mom.
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Anonymous
"Review of Colonial Manor at Panther Valley - Hackettstown, NJ"
Lovely place, but as people need more personal care, we might need to find another facility.
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Anonymous
"Lovely place, needs better food and a new manager."
The facility is nice and clean, and most of the staff are friendly and very attentive. Unfortunately, the food is terrible, so we have to supplement our family member's meals. They advertise restaurant-style dining, but the food quality doesn't match that. Also, the manager (the owner's son) has a terrible attitude towards the residents, which negatively affects the atmosphere when he is around.
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Anonymous
"Customer service great, more activities needed, wonderful housing."
I thought the customer service was great. But, I notice that there could be more activities for my mom. Right now, she doesn't interact much with the activities. The housing, staff, and other residents are wonderful.
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Anonymous
"Excellent Value and Friendly Staff Make it a Great Choice"
The value here is excellent. The place is very clean. The staff is incredibly friendly. It feels more like home than a big nursing home. The apartment is beautiful and lovely. I'm really happy with Colonial Manor. The people here are very kind. It’s a great place.
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Anonymous
"Pretty Good Experience"
Colonial Manor is nice. They maintain it well, but more activities needed. Customer service could improve. Overall, a pretty good experience.
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Gary G
"Clean, friendly, intimate assisted living; food needs improvement."
We really like this place. It's clean, and everyone's nice. It feels like a small family here. The staff knows us and everyone by their first names. The only thing we've heard people complain about is the food, though.
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Son-in-Law
"Great Place, But Might Not Meet All Needs"
They keep the place clean and the staff is friendly. The care is good. It's an assisted living facility, and we're wondering if my mother-in-law needs a nursing home instead. I think it's a great place, but she might have more needs than they can handle. They provide support, but they don't help with personal hygiene or taking care of her cat. It's a lovely place, but she's just not adjusting well.
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