GoldenView Living at North Brunswick
anonymous
"Mixed Experience at Assisted Living Facility"
Families, check loved ones for bed sores. Be aware of fees. Staff nice, food good, room clean.
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Carolyn
"Gross Negligence and Misinformation at Assisted Living Facility"
Don't let your loved ones stay at this terrible facility. They were dishonest during the Covid pandemic when 7 out of the 8 residents got sick. My Mom passed away here due to Covid as they failed to provide a replacement nurse when needed. Only two caretakers looked after 7 sick senior citizens. For around 10 days, when my Mom's health rapidly declined, no doctor visited the place. They didn't arrange for a substitute when the nurse got sick. Due to this, my Mom had to be taken to the hospital because of increased sodium levels. Despite being revived at the hospital, she was sent back to Golden View at the insistence of my brother who had power of attorney and had paid the owner a hefty fee of $6,500 that month. While they denied me the chance to talk to my Mom because they couldn't disinfect the phone after her positive Covid test, they made an exception for my brother because he had paid up. Golden View's policy at the time supposedly banned outside visitors but exceptions were made for those who made payments. My Mother passed away here. Rest assured, you'd be better off keeping your loved ones at home and engaging them in activities like bingo, rather than worrying if they're receiving appropriate medical attention here. This facility didn't inform me of the severe situation in a timely manner. Despite the guidelines issued at the end of 2019 to help senior citizen homes cope with Covid, this place didn't take any preventive measures that I'm aware of, putting its residents' health at risk. Their priority seems to be profit over patient's health. The patient count is as low as 8, yet they still failed to ensure Covid-related safety. Avoid entrusting your loved ones to this place, especially in these uncertain times. Consider a home nurse who can play games and listen to music with them, and who can ensure adequate medical attention. Giving up control of their healthcare by admitting them here isn't advisable. It's much safe to keep them at home, where you have more supervision and can ensure their well-being, leaving you with fewer regrets.
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Carolyn Graham
"Negligent Facility Causes Heartbreak amid COVID Outbreak"
If you're thinking about entrusting a precious family member to this place, I highly advise against it. My brother, who was in charge of our mom's affairs, moved her into the facility about a year and a half ago. Because I live far away, I had to rely on phone calls and infrequent visits to reach her. These interactions were terribly difficult due to the constant sounds of other residents screaming in the background. Sadly, our worst fears came true this April - seven out of eight residents, including my mom, woke up with fevers one morning. Signs of a Covid outbreak were unmistakable, but the facility took no initiative to get the residents tested. They assured us they were treating everyone as if they were positive, but that did little to relieve my worry. To make matters worse, their only nurse fell sick and they made no effort to bring in a replacement, leaving the care of all the residents to two exhausted caretakers. For a while, my mom seemed to be doing alright. But by the end of April, I noticed a steep decline in her cognitive abilities over our phone calls until she couldn't engage in conversation anymore. Despite such alarming signs, the caretakers and my brother maintained that she was fine, eating well and everything. This all proved obviously false when my mom was rushed to the hospital in early May due to her high sodium levels and loss of consciousness. Even though the facility's doctor hadn't made an appearance in 10 chaotic days, my brother and the hospital decided to move mom back to the same facility, now under hospice care. I was devastated to find out that I couldn't call my mom anymore just because she tested positive for Covid during her hospital stay. There was no way to know if the other residents were allowed to use the phone despite their likely Covid symptoms, because they were never tested. What truly frustrated me was how my brother got special visitation rights to see my mom after paying another $6,500 to the facility's owner — a stark contradiction to their so-called no-visitor policy during the pandemic. My brother even managed to film a video of my mom and sent it to me. In early May, we lost my mom to Covid. The facility only had two caretakers throughout this terrible time, with no nurse and absent doctor. Their shoddy handling of the outbreak and unwillingness to be straight with me still stings. And now, I'm left worrying about my brother, who was allowed inside due to a monetary transaction. Always remember, there are better options than facilities like this. You can find at-home care where Mom can enjoy simple activities like coloring and singing, dressed in her favorite holiday outfits. You can keep them safe at home, away from threats like Covid. If the unthinkable happens, at least you will have the peace of knowing you did all you could for their comfort and safety. In essence, you can provide all the 'memory care' this place claimed to offer, and more importantly, ensure they receive proper medical attention. Most of what I learned about this facility was through repeated phone calls and inquiries; they barely disclose any substantial information. Please don't risk the wellbeing of a loved one by placing them in this facility.
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