Assisted Living Facilities

Palmilla Senior Living

4.2/5.00 - based on 114 reviews
5 stars
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1 stars
1/5.00 Published 8 months ago

"Poor Experience at Palmilla Senior Living"

My family member stayed at Palmilla Senior Living and we didn't have a good time there.

2/5.00 Published 10 months ago

"Staffing Shortage Affects Promised Coverage"

They didn’t have enough staff, which caused problems with covering everything they promised during the sales process.

4/5.00 Published 1 year ago

"Assisted Living Comfort with Minor Activity and Food Suggestions"

I feel safe and secure here because the staff is always ready to help. When it comes to activities, some of us want to learn the games they play, but the groups seem unwilling to teach. Regarding food, they should consider low-salt and low-sugar options for older adults, but moderate seasonings, especially in ethnic dishes, should remain.

1/5.00 Published 1 year ago

"Facility Fails Dementia Patients, Ignores Agreed Health Plan"

If your family member doesn't have dementia or related behavior problems, and isn't too noisy, it's a good place. But they can't manage seniors with dementia, even though their ads say they can. They waited until we were out of town to leave our parent at the ER, and then kicked him out, which was against the health plan we all agreed on. They didn't answer our many calls. We got the news from the hospital. The hospital is even filing a complaint with the NM Health Department about this 'Elder Dumping'. The hospital said they've done this before.

4/5.00 Published 1 year ago

"New, Clean, Good Food, Courteous Staff, Recommended Assisted Living Facility"

I would recommend Palmilla Senior Living to other families. It's new and very clean, with good food, and the staff are courteous and caring. However, like everywhere nowadays, they do seem slightly understaffed, especially in the Assisted Living sector.

4/5.00 Published 1 year ago

"Mixed Experience"

I visited this place, and it was decent. The rooms didn’t impress me much. It’s an older facility, but it’s pretty clean. Lunch during the tour wasn’t great. .

4/5.00 Published 1 year ago

"Palmilla Senior Living: Enriching Experience for Loved Ones"

When we joined, we saw a busy calendar of activities. The meals have made a big difference, tasty and healthy. Overall, we recommend Palmilla Senior Living to other families based on our positive experience.

4/5.00 Published 2 years ago

"Welcoming atmosphere with engaged residents and caring staff at Palmilla."

We felt welcomed at Palmilla Senior Living. Residents were socializing happily.

4.5/5.00 Published 2 years ago

"Emergency care not provided in independent living, but food improves"

They claim to offer emergency care, but they don’t in independent living. We learned this the hard way after an accident. On a positive note, the food has been getting better this past week.

4.5/5.00 Published 6 years ago

"Friendly staff, good food, and long waiting list"

I visited for the second time and had a nice lunch. During the tour, I met several friendly staff members. I also spoke with residents, and they all said positive things about their new home. The lunch was good with many choices, and the cherry pie was fantastic! I just wish the waiting list wasn't so long. Maybe the corporate office should think about expanding the facility in Albuquerque. I only got to see one apartment because the others were full. I’m on the waiting list, but I’m not sure when a spot will open up. It's tough to evaluate fully since I’m not a resident yet.

4.5/5.00 Published 6 years ago

"Highly Recommend Palmilla for Caring and Supportive Senior Living"

Palmilla is amazing! Our aunt lived there for nearly 2 years before she passed away. She started in Assisted Living and then moved to Memory Care when she needed more help. The staff was incredibly caring and loving. Our aunt was really happy there. When she got sick and had to stay in the hospital for a few weeks, she went back to Palmilla for Hospice care. They were all fantastic, especially the head nurse. I highly recommend Palmilla!

2/5.00 Published 7 years ago

"Unprepared and Overpriced: A Disappointing Tour"

My friend and I visited this place and it was terrible. The person in charge didn't pay any attention to us and we faced a lot of interruptions. The cost was much more than we could afford. They had nothing to tell us. Plus, they had no open rooms and were just not ready to give a decent tour. We ended up choosing a different place.

4/5.00 Published 7 years ago

"I give them high marks for working with my grandmother"

I really liked how they took care of my grandma during her short stay. She's a late sleeper, so they adjusted the cleaning schedule for her room. They also brought her meals to her because she preferred eating in her room. Even though she didn't participate in activities, the staff offered to include her. My mom and I ate in the dining area once, and it was a great atmosphere. The friendly staff knows everyone by their first names. I definitely recommend them, and we're planning another respite stay.

3.5/5.00 Published 7 years ago

"Food portions not balanced."

Everything was really great, but the food portions were unbalanced.

4/5.00 Published 7 years ago

"Expensive but Helpful Tour; Didn't Choose Due to Cost"

I visited the community and the tour was really informative. It was clear and straightforward. However, we decided not to choose them because it was too expensive for us.

4/5.00 Published 7 years ago

"Mixed Experience but Overall Recommendable"

We visited many places with my Mom before choosing Palmilla. She felt comfortable here right away, so we moved from Silver City. The staff has been really nice and helpful to Mom and our family. Mom likes her routine here and enjoys the activities. She's making new friends and likes being here. The food has been hit or miss. Sometimes it's cold, and some dishes are too salty or have too much breading. We heard there will be a new chef soon. Overall, our experience with Palmilla has been mostly good. I would recommend it to others looking for this kind of place in the future.

4/5.00 Published 7 years ago

"Unpleasant Experience"

The facility could use some updates and remodeling. The marketing staff needs better training.

4/5.00 Published 7 years ago

"Beautiful place with nice staff, but not quite what we needed."

We really liked being here. The staff was friendly and helpful. They answered all our questions. The community was so pretty. It just wasn't what we needed.

4/5.00 Published 7 years ago

"Inviting atmosphere with good food and cozy fireplaces."

When you first enter, it's impressive. The food is tasty, and I enjoy the fireplaces.

3/5.00 Published 8 years ago

"Visit Not Convenient; High Cost; Sales Pitch Felt"

I visited once. It’s far with traffic, hard to visit. Lots of staff, but expensive. Clean and organized. Felt like they were selling, not caring. Short on staff on weekends.

4.5/5.00 Published 8 years ago

"Wonderful Care at Palmilla Thanks to Anne Breen"

My mom has been at Palmilla for over two years. They’ve been amazing with her. I especially want to thank Anne Breen for her outstanding care and kindness.

1.5/5.00 Published 8 years ago

"Week-Long Bed Bug Issue at Palmilla: No Answers Given"

I'm pretty disappointed in Palmilla. We learned that my father-in-law's unit is infested with bed bugs. This happened a week ago, and now they're working on fixing it. We got just one call about the issue, but nobody seems interested in keeping us informed. Despite visiting twice, we're still left in the dark!

4/5.00 Published 8 years ago

"Warm Welcome, Delicious Meals, and Fun Activities Await"

I really liked visiting this place. Everything looked nice during the tour. They even gave us food to try, and it tasted good. The lady who showed us around was really nice and told us a lot of useful stuff. They have cool things to do here too. It's a nice place with friendly folks.

4/5.00 Published 8 years ago

"Waiting List at Clean, Caring Assisted Living Community"

I visited this community but couldn't see a room since it was full. However, I got to look around. The place was clean with all amenities except for a smoking area, which was oddly located near the trash. The staff were caring and organized, and the residents were friendly. They had a waiting list during my visit.

1/5.00 Published 8 years ago

"Poor care and high costs at Palmia's memory unit"

I'm really upset with how my grandpa's been cared for in the past year at Palmilla. They keep upping the cost for "extra" care in the memory unit. He's fallen two days in a row and ended up in the emergency room today. This is the sixth time he's been rushed to the ER since November. The staff is clueless and just blames each other for what's happening.

0.5/5.00 Published 8 years ago

"Lots of Unhappy Workers Quitting"

The workers here are really annoyed with the bosses. Lots of people quit their job.

2/5.00 Published 9 years ago

"Constant Staff Changes at Assisted Living Facility"

The staff changes way too much here. What's making the nice caregivers go away?

3.5/5.00 Published 9 years ago

"Activities Center Around Shopping"

When my mom first moved in, they had more entertaining activities, but now it's mostly shopping.

0.5/5.00 Published 9 years ago

"Mom, Nurse , Missing Meds - Avoid Palmilla Facility"

My mom stays here and is extremely dissatisfied with some of the things she’s heard about caregivers chatting in the place's laundry and living areas. Mom is scared, scared that medications aren't being managed correctly and that belongings are being taken from rooms! She and her buddies even chatted about a conversation they overheard in the laundry room involving two workers doing something they shouldn’t be. The new top nurse is full of herself and as warm as a soaked washcloth. I met her once and that was enough to indicate that my mother needs to move somewhere else. If you're thinking about placing a loved one into Palmilla, think again!

0.5/5.00 Published 9 years ago

"Inept Nurse Liz Lacks Respect and Knowledge"

The lead nurse, is shockingly impolite and inept. It seems like she's clueless about her duties!

1/5.00 Published 9 years ago

"Infestation Nightmare: Mom's Home Overrun by Bed Bugs"

The entire facility houses bed bugs in every apartment. My mom has voiced her complaints again and again with no solution. If this isn't addressed promptly, we'll have to shift her elsewhere.

4.5/5.00 Published 9 years ago

"Happy with service, but communication needs improvement"

I've been very happy with what Palmilla Senior Living offers. One thing that could improve is their communication. It would help if they had a board or something to log specific information about the residents, so all staff members could stay informed. Other than that, everything has been good, and we are pleased with the service.

4/5.00 Published 9 years ago

"More Activities Needed for Residents with Memory Issues"

I think they should do more activities for the assisted living residents. It would be helpful if the caregivers could remind them because some of them have memory problems.

4/5.00 Published 9 years ago

"Effective Assistance: Kudos to Elizabeth Wisneski"

My sibling's doctor was hard to reach for medicine changes. The Director of Assisted Living, helped get the prescriptions. She talks to me often about problems. I really appreciate her care and attention.

1.5/5.00 Published 9 years ago

"Exorbitant Rent & Excessive Staff Gossip Uncovered!"

The cost of living here is excessively high. Moreover, the employees have a tendency to engage in too much unnecessary chitchat. They assume that those who live here, along with their relatives, are oblivious to this. However, we are fully aware.

0.5/5.00 Published 9 years ago

"'Higher Costs Outweighs Concern For Residents'"

Takes forever to respond when we call. The people in charge seem to prioritize increasing rent and care fees more than anything else.

4/5.00 Published 9 years ago

"Warm Welcomes and Great Food"

The staff at the assisted living facility was very friendly, and the food was excellent. However, one area where they could improve is in helping new residents connect with others. At my Mother's previous residence, they used a buddy system that worked well. They also organized luncheons for new residents to meet with buddies who volunteered. Additionally, they acknowledged residents who made extra efforts to help others feel comfortable. It's crucial for new residents to feel welcomed and make friends quickly.

3.5/5.00 Published 9 years ago

"Great prospect for the future"

The community's clean, considering Palmilla for parents. Trustworthy staff, caring.

3.5/5.00 Published 9 years ago

"Caring Staff and Great Food"

The staff is caring and attentive to residents and families. Trish, the director of nursing, is always available to address our concerns, and Michelle greets everyone with a smile. Plus, the food is great!

4.5/5.00 Published 9 years ago

"Weekly Bible Studies at Palmilla"

My wife, a music director, and I hold weekly Bible studies at Palmilla on Wednesdays. I feel blessed to study God's word with the dedicated residents at this wonderful facility. Palmilla not only provides the theater and Lifeway materials but also serves lunch for us every Wednesday. We are all impressed with the excellent staff and their cooperation in ensuring we have a great group of residents for the studies. Kudos to the Executive Director, other Directors, and the staff for their fantastic support.

4.5/5.00 Published 9 years ago

"Thank You Palmilla for Your Caring Support"

My mom spent her final days at Palmilla. The staff in memory care were very kind and caring. Nurse Trish was always quick to respond and took great care of my mom. I felt at ease knowing my mom was well looked after.

4.5/5.00 Published 9 years ago

"Very pleased with care and communication at Palmilla"

Moved my parents into Palmilla in December 2014. I’ve found the facility, staff, food, and activities to be very good. The Director of Wellness, Lizz, has been great at keeping me updated on my parents and handling issues, especially since I live far from Albuquerque and can't visit often. Their Residence Club has been a wonderful activity for my mother.

4/5.00 Published 9 years ago

"My Experience with Palmilla"

The Palmilla staff is super friendly and helpful. Michelle at reception and the med techs are great—they greet me, answer my questions, and always have a smile. Plus, the chef is fabulous!

4.5/5.00 Published 9 years ago

"Great staff and caring environment make this place feel like home"

Every time I visit, the employees are really nice. The front desk is especially friendly, and the med techs like Esme, Kat, and Amy are very helpful. Vanessa and Mary Lou in the memory care unit do a great job, and Victor from maintenance is also wonderful. I can see how much the staff cares about the residents and makes all the families feel welcome. Nurse is really kind and attentive to everyone.

4.5/5.00 Published 9 years ago

"Beautiful place, but needs better teamwork"

This is a lovely two-year-old place with great staff. The only problem I see with Palmilla is that the departments don't work together well. The med techs, care staff, activities, and nursing don't always talk to each other.

4.5/5.00 Published 9 years ago

"Thank you, Palmilla, for your excellent care and attention!"

In June 2014, our 94-year-old mom moved into Assisted Living at Palmilla Senior Living in Albuquerque, NM. Our family is really happy with the care she’s getting. Any small problems that came up have been fixed, and she’s doing really well. The place is clean, the staff is friendly and attentive, the food is tasty, and there are many fun activities for residents. Since they added in-house physical therapy, we’ve seen a big improvement in her mental and physical health. She’s actually doing better now than when she first moved in. After having a bad experience elsewhere, we really appreciate how caring and professional everyone is at Palmilla.

3/5.00 Published 10 years ago

"Ask Staff Retention"

I checked out quite a few places, and this was one of them. Many places have nice buildings and decorations, and this one was no exception. However, the people in charge seemed more concerned about keeping the rooms filled than taking good care of the residents. A lot of them don't want to take any responsibility. When you visit, be sure to ask how long the staff tends to stick around. It didn't feel very homey.

4/5.00 Published 10 years ago

"Beautiful Views, Limited Options for Two Bedrooms"

My wife and I checked out Palmilla Senior Living twice while looking for a place in Albuquerque. We toured the whole place, ate a meal there, and liked a lot of what we saw. The best part is the view from the front of the building. You can see the Rio Grande Valley and the Sandia Mountains' western side—it’s the best view around for miles. We could spend all day sitting on a balcony or looking out the window at that scene. The problem is, none of the units that face that way are two-bedroom units like we need. It’s disappointing to be so close to the best sight in this area and still not have the right kind of apartment.

4/5.00 Published 10 years ago

"Clean facility but lacks some amenities and attentive service."

It's quite clean, but sometimes the sanitizer bag in the dining room is empty. They don't always have enough staff in the dining room, so I often have to ask for things, and sometimes they forget. The staff is friendly and starting to remember me. The food is good. The fee for medication is pretty expensive. I liked that it's a new facility and the location.

4/5.00 Published 10 years ago

"Higher Costs and Pet Restrictions Diminished Overall Appeal"

We visited this place when we were checking places for Grandma to live. It looked nice, and the people we talked to were nice too. But it cost more than others we saw. Plus, Grandma couldn't bring her little dog, which was really important to us.

4/5.00 Published 10 years ago

"Palmilla Senior Living"

Palmilla has been a great place for my parents. They live in an independent apartment. The only issue I have is with the food. The program is good—meals are available from 7 am to 7 pm in a restaurant-style setting—but the menu doesn’t change much, and the food isn’t very healthy. Too many processed foods and not enough sugar or gluten substitutes. I wonder if they think older people don’t taste as much, but my parents do. Despite that, they’re happy with everything else. The facility is clean, the staff is friendly and helpful, and there are lots of fun activities for my parents. Best of all, I don’t have to worry—they’ll be there for my parents if anything happens.

4.5/5.00 Published 10 years ago

"Morning and evening staff communication needs improvement, food is great"

The way the morning and evening staff talk to each other could get better. The food here is really good. Some of the staff are especially nice and helpful. They provide different levels of care, like Independent, Assisted, Nursing, and Memory Care, so you can stay here as you age.

3/5.00 Published 11 years ago

"Quality Went Downhill"

At first, they really went all out, and the food was delicious. But lately, things have gone downhill. The menu is super repetitive, and there aren't enough choices. That's my mom's biggest complaint. They promised to take her to doctor appointments, but now it costs $30 if it's over 10 miles away. I was really disappointed because the whole point is to help her when I'm working. Albuquerque isn't huge, so we have to go where the doctors are. I haven't seen them clean thoroughly; it's not dirty, but they miss those extra touches. The place looks beautiful, but they're not delivering on their promises. Overall, they're okay, but they're not as good as they were in the first month.

Palmilla Senior Living

Address
10301 Golf Course Rd NW
Albuquerque, NM - 87114

Website

Email

Telephone
(505) 312-5172

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