Assisted Living Facilities

The Woodmark at Uptown

4.3/5.00 - based on 91 reviews
5 stars
4 stars
3 stars
2 stars
1 stars
3/5.00 Published 8 months ago

"Family Involvement Enhances Care at Profit-Driven Facility"

There’s a big staff change-up often. The workers don’t get enough pay. The company that owns the place thinks they’re giving out plenty of money. There’s this new guy in the part of the home where they take care of people with memory issues, and he really seems to put his heart into it. The home does listen when families talk about what they need. If you’re thinking about this place, just know that having a good time here depends a lot on how much the resident’s family and buddies are ready to pitch in. They need to help make sure their loved one gets the care they’re paying for. The home can’t do everything by itself, not unless they decide to make less money and use it to better the food and pay for the people taking care of the residents. It feels like the chase for money has taken away from what was once a great spot.

3/5.00 Published 10 months ago

"Assisted Living Needs More Staff and Better Food"

The workers are nice, but there aren't enough of them. I gave 4 stars for care quality because, once again, not enough staff. They serve reused food and meals don't match the menu. Often, food is overcooked.

4/5.00 Published 1 year ago

"Friendly Staff, Paperwork Hassles"

Our family found the paperwork frustrating because everything had to be filled out by hand instead of being able to use a computer to edit a Word document. Many forms had the same questions repeated, which made it feel like we were doing the same thing over and over again. Another issue was that we couldn't move our loved one in over the weekend. It would have been great if we could have rented furniture from them or a company they work with. Despite these challenges, everyone was very friendly, nice, and caring. We would definitely recommend this place to others.

4.5/5.00 Published 2 years ago

"Caring staff, on-site medical facility, and clean environment."

The staff here is very caring and loves their jobs. What impressed me most was the on-site medical facility, so my mom doesn't have to leave unless it's an emergency. They clean once a week, but I’ve seen them do it more often for Mom. I help out when I'm there, and the whole building is very clean. There have been a few small issues, but things are going better than I expected. I would definitely recommend this place to friends or family.

4/5.00 Published 2 years ago

"Friendly staff and welcoming atmosphere at The Woodmark"

The visit to The Woodmark at Uptown was great. Everyone welcomed us warmly as we arrived, and the staff was friendly, cheerful, and seemed very positive. Overall, the tour went really well.

4.5/5.00 Published 2 years ago

"Friendly staff, good food, needs better new resident process."

Everyone at The Woodmark is super friendly, and the staff really know the residents—they’re aware of what they’re doing each day and even know all their names. Overall, we’ve been happy with this community and would recommend it to other families. The food is decent; it’s not gourmet, but if our loved one wants more, the staff gladly bring seconds. We do think it would help to have a buddy system or some process to welcome new residents and show them around.

4/5.00 Published 2 years ago

"Missed Opportunity Due to Lack of Openings"

Our family visited in person to tour the place. The staff we met were really nice, but they didn't have any available rooms at that time.

2/5.00 Published 2 years ago

"Assisted Living Facility Falls Short on Promises and Quality"

The food isn't good, despite claims of a wonderful chef. Instead of freshly cooked meals, it's all frozen food reheated in the microwave. Dessert? Just ice cream, every time. The carpet? Old and dirty. Trash cans in rooms? Still full because the cleaning staff doesn't do their job. Pressing the call button? Don't expect a speedy response. While the staff is friendly and promises to address issues, they often fail to follow through.

4/5.00 Published 2 years ago

"Great safety, friendly staff, but lack of activities and food care"

I've been 90% happy with The Woodmark. The safety for my loved one is great, and some of the caregivers are very friendly. However, there's one nurse who isn't friendly to either the residents or their families. They provide help with dressing and managing medication, and they work well with the hospice team. When I first brought my loved one here, there was an activities director, but now they don’t have one. They don’t really plan activities; they just put things in front of my loved one. On the bright side, my loved one likes watching the other people around. The food is just set in front of my loved one to eat.

0.5/5.00 Published 3 years ago

"Clean Facilities, Terrible Experience: Don't Send Loved Ones"

The place was spotless, and the rooms were nice. However, it was an awful experience. Don't put your loved ones there.

4/5.00 Published 3 years ago

"Nice place, friendly staff, but too expensive and no pets"

We visited the place, and it was really nice. The tour was good, and the staff was very friendly. The only problem was that it cost too much for us, and they don't allow pets.

4/5.00 Published 4 years ago

"Friendly Community with Mixed Food Experience"

I moved in just before lockdown, so I can't compare it to pre-COVID times. The community is friendly. When we could eat in the dining room, the food was wonderful. Now it's boxed up for delivery, and I think it loses some taste. I usually have to warm it up, but they do a great job when it's served in the dining room.

3/5.00 Published 6 years ago

"Mixed Feelings About The Woodmark Assisted Living Facility"

The Woodmark is a tall building owned by a family in the uptown area of the city. It used to look very nice, but now it seems a bit old. As soon as you walk in, there's a smell in the air. It's pleasant, but it seems like it's covering up another not-so-pleasant smell. The common areas are warm, but they're almost dark. The cost to move in is $2500. Studios cost between $3060 and $3285 per month. For a limited time, a large one-bedroom is $4250, and a two-bedroom is $6450. If there's a second person living with you, it's an extra $950 per month. Everything like utilities, meals, and 24-hour emergency calls are included. They couldn't tell me how much personal care services cost until I was there and they assessed me. The facility is big, and if you're on the higher floors, you can see the mountains and the city. They kept trying to offer me deals without me asking. You can eat three times a day, but after dinner, you can only have coffee and snacks. They have memory care starting at $4935 per month for a studio. You can have pets, but you have to pay a fee and rent monthly. I didn't like that I couldn't budget for personal care services, and they can't help with insulin injections for diabetes. They can help a couple with different care needs. At 3:30 pm, I didn't see many residents around. They offer housekeeping and laundry services, but there are also laundry rooms you can use yourself.

4/5.00 Published 7 years ago

"Review of The Woodmark: A Satisfying and Quiet Community to Live"

I like The Woodmark a lot. I haven't had any issues. I'm glad I live here. It's a calm, pleasant place to be.

4/5.00 Published 7 years ago

"The Pet Policy Mattered Most"

I had a nice time during my visit to the community, and the tour went well. Unfortunately, we couldn’t choose this place because they don’t allow pets in the Memory Care.

4/5.00 Published 7 years ago

"Mom Thriving in New Assisted Living Clean, Engaging Environment"

Mom's doing great since moving here. We were worried before, but she loves it now. She's busy with activities, likes the staff and other folks. The place is really clean, and everything's taken care of well. Mom hasn't complained about the food, but it doesn't look too appetizing to me. Still, it's worth it for the great care she's getting.

4/5.00 Published 7 years ago

"Exceeding Expectations: A Seamless Transition to The Woodmark"

We got a call on Friday saying my mom could leave the hospital on Monday. We needed a safe place for her memory care. The folks at [Removed] were great. They worked hard all weekend to help us move. Because of them, Mom went straight from the hospital to The Woodmark on Monday. We couldn't have done it without them. Thanks to those two ladies for all their help.

3/5.00 Published 7 years ago

"Impressive Assisted Living Community, but Costly for Our Budget"

I toured this community recently and was really impressed. The staff were awesome and helpful throughout our visit. They gave honest feedback and lots of great suggestions for my husband. Everything was clean and they had great amenities for all residents. I would recommend it to anyone, but it was too expensive for us in the end.

4/5.00 Published 7 years ago

"“Lovely Facility, Small Rooms”"

I had a nice visit and am considering it for my mom. The facility is lovely, but the studio rooms are quite small. I’m not sure if a queen bed would fit.

3.5/5.00 Published 7 years ago

"My tour!"

They provide various care levels. Nice staff, clean community. Limited staff-resident interaction. Memory care layout unsuitable for mom. Overall, a nice place to consider.

3.5/5.00 Published 7 years ago

"Room for Improvement, But Some Positives"

This place was the only option nearby that let my family member stay in assisted living instead of memory care. The workers are pretty busy, but they've made time to chat with us. I wish they'd give us more updates on how she's doing every day. She enjoys the desserts, and the meals are decent. They offer a variety of food options. I feel like they're not interacting with her as much as we'd prefer. They do have a beauty parlor on site.

4/5.00 Published 8 years ago

"Cleanliness Impresses, Improvements Needed"

I'm happy with how clean the place is, thanks to the housekeeping team. However, the food could be better, it often doesn't taste good. Also, sometimes it's hard for me to get rides to my doctor appointments and other places.

4/5.00 Published 8 years ago

"Clean, friendly, and caring: Highly recommend this assisted living facility!"

I really like how clean this place is. The food is okay, but there aren't too many choices. They do have things to do every day, which is nice. Some of the musicians who come to perform are really good and super nice. The people who work here are friendly and caring. They always answer my questions and take care of any problems quickly. I think this place is great and I would tell other people to check it out!

4/5.00 Published 8 years ago

"Delighted With The Community"

My mom is doing well in her new home. The staff take good care of her, and I can easily reach out to them. The rooms are clean, and the common areas are well-maintained. She enjoys the meals they serve.

4/5.00 Published 8 years ago

"Mixed experiences, reasonable option with average food and activities."

Two years ago, my mom was at The Woodmark at Uptown. The ownership changed multiple times in six months, causing frequent rule changes. She was initially assessed for assisted living but moved to a middle unit after trying to leave. Later, they planned to transfer her to nursing care. During lockdowns, visitors had to wait 20 minutes to leave. Overall, it's a reasonable option with average food and activities.

4/5.00 Published 8 years ago

"Friendly Staff and Decent Food at The Woodmark - Albuquerque"

This assisted living place was really nice. The people who work there were friendly and we had a great tour. We had lunch there, and the food was okay, not amazing. There were staff all around, which was good. My father-in-law is considering moving there. It's nice because he already knows some of the people who live there.

2/5.00 Published 8 years ago

"Inferior food and dining service at Woodmark!"

My mother-in-law has resided at the Woodmark for a year and most of the staff there are really great. The main issue is the dining service and the quality of food. It's typically low-grade with really small helpings. Today's choices were bbq brisket and shrimp scampi, and it looked great because of a special holiday event for residents' families. Sadly, the beef mom got had too much fat and grease, so she couldn't eat it. Plus, she's can't eat seafood because of her allergy. After asking for a chicken fried steak, a usual menu item, she was told that the grill was closed for the day. Even a simple grilled cheese sandwich was unavailable. I got a call from her at 12:20 demanding I bring her some food from outside. This is totally uncalled-for! This isn't the first time such things have happened. There have been instances of uncooked waffle and french fries and whatnot. When I discussed the matter with the manager, he informed me that they've fired several employees recently, and are looking for replacements. They let people go even before having replacements ready? That's really poor management! Mom will be shifting to a different facility soon.

4.5/5.00 Published 8 years ago

"Great place, caring staff, and friendly residents"

The staff is caring and really pays attention to the residents. The facility is nice and always clean. The residents are friendly too. So far, this place seems great.

4.5/5.00 Published 8 years ago

"Great care and friendly staff"

We’re really happy with The Woodmark. The staff is always friendly and professional. They’re always ready to help. The place is clean and well-kept. The food is good, and the care here is excellent.

4.5/5.00 Published 8 years ago

"Dad is happy and close to family"

My dad is all settled in. He’s doing great. They take good care of him, and he’s just five minutes away from my brother and niece.

4/5.00 Published 9 years ago

"Excellent Assisted Living Facility with Friendly, Professional Staff"

The Woodmark at Uptown is really good in my opinion. The food is good. The people take good care of him. It's expensive, but I feel like I'm getting my money's worth. I never tell them ahead of time that I'm coming, and every time, it's always clean and well taken care of. The staff there is very friendly and professional. Overall, I'm very happy with this place.

4/5.00 Published 9 years ago

"Top-notch care and a wonderful facility at The Woodmark!"

This place, The Woodmark at Uptown, seems pretty great to me. I'm happy with it so far. The staff here make sure everything runs smoothly. I don't have any problems right now. The place itself is really nice, and everything's going smoothly up to this point.

3/5.00 Published 9 years ago

"Staff too quick to judge, limited encouragement for residents"

At The Woodmark at Uptown, I sometimes feel like the staff are too quick to react. My relative has only been there for a month, and she's already been to the hospital twice. I think they jump to conclusions too fast. They're really serious about assisted living. They don't really motivate her to leave her room much. She's dealing with early onset dementia, adjusting to a new place, new faces, everything's new. But the staff already want to move her to memory care. I think it's too early, but we're discussing it.

4/5.00 Published 9 years ago

"Clean, friendly staff; creative problem-solving; adjusting okay."

This place is pretty good so far. It's clean and the people who work here are nice. They think of new ideas to fix problems when they come up. It's still kinda new for me and it's been tough getting used to it, but overall, I think it's going okay.

4/5.00 Published 9 years ago

"Pleased with the care, the facility was really nice."

My loved one's stay there was great. We liked it a lot.

4/5.00 Published 10 years ago

"Caring Staff, but Need More Help on Evenings and Weekends"

The folks at The Woodmark at Uptown really care and try hard. But, they could use extra people in the evenings and weekends. Sometimes, there aren’t enough staff in the memory care unit where my wife stays. Overall, it's been good. I just worry about affording it because it's pricey.

4/5.00 Published 10 years ago

"Quality Care in Albuquerque Assisted Living"

I picked Woodmark at Uptown for my wife's care. It's pricey, but worth it. Caregivers are attentive, but more staff needed at night. Management is responsive and cares about residents. Woodmark was the right choice for us.

4.5/5.00 Published 10 years ago

"Caring Staff for Both Parents"

The Woodmark has been a great place for both of my parents. My mom has dementia and needs a lot of care, and the staff has been wonderful in helping her with both her social and medical needs. My dad also lives there, and while he doesn't need as much help, the staff is still very attentive to him. I'm really happy knowing they're in a safe place where they get the help they need, like eating, taking their medicine, and more.

4/5.00 Published 10 years ago

"Review of Woodmark Assisted Living in Albuquerque, NM"

After checking out other places, we chose Woodmark. It seems to fit our needs.

4.5/5.00 Published 10 years ago

"Parents’ Care Shines at This Facility"

They were really helpful and understanding during a tough time. They paid close attention to my parents’ needs, both as individuals and as a couple.

4.5/5.00 Published 10 years ago

"First Impressions"

We’re moving Mom to The Woodmark at Uptown. Our first impression is excellent. Everything is clean, the food looks delicious, and the staff has been very helpful and happy. All the residents we’ve talked to say The Woodmark is the ‘best place to live.’ We’re thrilled that Mom will be living in such a great place.

3/5.00 Published 10 years ago

"Nice Place, But Too Big for Mom’s Comfort"

The Woodmark is a really pretty place, but it might be too big for my mom. She might not feel at home and could get too stressed out. It’s got a lot of cool stuff, but maybe it’s not the best fit for her, especially the part where she’d get help with daily stuff. The Monarch area, where they help people remember things better, is smaller and might work, but there’s no space right now.

4/5.00 Published 10 years ago

"Attractive facility, but feels more like a hotel than home."

We visited this community while searching for care for our family member. It looked really nice, but it didn't quite feel like the cozy atmosphere we were hoping for. Everything was pleasant, and the staff were very friendly, but it seemed more like a fancy hotel than a warm home setting. It didn't feel very personal or intimate to us.

4/5.00 Published 10 years ago

"Room for Improvement in Assisted Living Facility"

They're pretty good, but they could do better. They need more fun activities the movies are bad, and there aren't enough groups. The value is decent for what you get. They clean up the basics like towels and sheets. The food got worse since they changed chefs, it's alright but not great like before. They need to communicate better and have someone at the front desk all the time. Still, they keep the place clean and care about us. They're friendly and consistent, which is good.

4/5.00 Published 10 years ago

"Quality Care and Friendly Staff in Assisted Living Facility"

This place is really nice overall. It's super clean, and the staff are really friendly. What made me decide was they offer a level of care between assisted living and skilled nursing that's perfect for my loved one, which isn't common in other places. One thing I don't like is they started a program where caregivers switch around, and I'd prefer my loved one to stick with the same people.

2/5.00 Published 10 years ago

"'High Prices and Lousy Care'"

I never went there myself, but my neighbor warned me against it. She said the care they provide is poor, plus they keep raising their prices. They wanted $4042 per month just for a studio apartment with assisted living services. My neighbor's friend had her mother there but she had to take her out.

4/5.00 Published 11 years ago

"Perfect for Dad's Needs"

I checked out this place before for my father-in-law. It's nice. This time, I was searching for my dad, and because of his health, we felt a smaller community would suit him better.

3/5.00 Published 11 years ago

"Mixed Experience at Assisted Living Facility"

My dad's been there a week. Food's bad, care's okay. Mom says 7 to 1 ratio of caregivers to patients. Expensive.

4.5/5.00 Published 11 years ago

"A Huge Improvement: Friendly and Well-Kept Facility"

I checked out all the smaller places in town. They were pretty sad, old homes that weren’t well kept. The Woodmark was a huge change. It was friendly and the building was in great shape.

4/5.00 Published 11 years ago

"High-End Assisted Living with Pleasant Atmosphere and Engaged Residents"

The visit wasn't very detailed, more informational. She was hospitable and provided helpful information. This place is high-end. You need $500 to reserve a spot on the waiting list, which might take up to 6 months to get in. During the tour, I saw the 3 levels of care. The atmosphere, paint, and decor were really nice. There were no bad smells. Residents were busy with a variety of activities.

The Woodmark at Uptown

Address
7201 Prospect Place Northeast
Albuquerque, NM - 87110

Website

Email

Telephone
(505) 881-0120

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