Assisted Living Facilities

Brookdale Cheyenne

4.2/5.00 - based on 58 reviews
5 stars
4 stars
3 stars
2 stars
1 stars
4/5.00 Published 8 months ago

"High Staff Turnover Worries Residents"

The staff is super friendly, but I wish they gave more info to new residents about procedures. They were our only choice within our budget. Our biggest worry now is the high employee turnover in just 2 months.

4/5.00 Published 9 months ago

"Persistent for move-in and medical info; communication with management."

Keep pushing for move-in and medical transition information from management.

4/5.00 Published 9 months ago

"Mixed Experience at Avamere"

My dad stayed at Avamere at Cheyenne. It's good for people who can move around easily. We thought they'd take care of him fully, but they didn't. My sister and I looked after him while he was on hospice. Staff changes were a problem. Most caregivers were kind to my dad. Other residents seemed happy. Maybe I should've checked out group homes.

3/5.00 Published 10 months ago

"Price discrepancies, ensure documented agreements. New staff need training."

Make sure to have all the prices and payments written down before signing anything. Our sales manager seemed new and wasn't organized during our tour. Avamere was still our pick, but it ended up costing more than we thought because of extra expenses we forgot to note.

4/5.00 Published 11 months ago

"Challenges with increased needs and costs, trusting staff at Avamere."

Avamere: Good care, challenges with increased needs, costly, trusting staff.

4/5.00 Published 1 year ago

"Avamere at Cheyenne: A Pleasant Experience"

Avamere at Cheyenne is nicer than other places I've seen recently. They're adding a new wing soon. The only issue we had was with billing, but it's resolved now. Just watch the charges.

4/5.00 Published 2 years ago

"Friendly Guide, Some Concerns"

Our guide, went above and beyond during our tour. She explained not only about Avamere but also what to look for when touring other places. She’s still in touch with us, which is great. However, for our family member’s needs, Avamere wasn’t the right fit due to the smoking section and smaller elevator.

4/5.00 Published 2 years ago

"Great staff and care despite Covid challenges"

When my mom first moved in, she had to quarantine for 10 days because of Covid. Soon after that, they had to shut down due to an outbreak, so things were rough at first. But the people there are great. All the staff members are super responsive, available, and very friendly. They had fewer staff for a while because some were sick, but now they seem to be back in full swing. I thought they handled those Covid challenges the best they could, and they always have a great attitude. My mom loves the cleaning guy. He leaves her place spotless, which she appreciates. The staff, in general, have gone above and beyond for her, especially when we weren't allowed to go in and help. I definitely feel like we found the right place for her. She's really happy. It's just that Covid has been really hard.

2.5/5.00 Published 2 years ago

"Old, Untidy Facility with Kind but Distant Staff"

This place seemed old and wasn't tidy. The workers were kind, but didn't really connect with us. It just didn't suit our needs.

3/5.00 Published 6 years ago

"Clean but Old Facility, Friendly Staff"

We felt that, although the place was a little old, it was tidy. The workers were nice.

5/5.00 Published 6 years ago

"Amazing experience with an outstanding representative for assisted living!"

We met with twice while choosing a place for my parents. She was amazing! Out of eight places we checked out, she was the friendliest, most professional, and most knowledgeable person we talked to. I can't say enough good things about her!

5/5.00 Published 7 years ago

"Staff Exceeds Expectations in Every Way"

The staff at this assisted living facility has blown me away! They're giving my dad top-notch care and paying close attention to his needs. I was pleasantly surprised by how quickly they stepped up. My dad raves about the food, and the grounds look great. The only tiny suggestion I have is that the carpet could use a good cleaning. We chose this place because of its excellent care at an affordable price. I highly recommend it to others!

4/5.00 Published 7 years ago

"Not the Right Fit"

Brookdale Cheyenne felt nice. The staff was friendly and helpful, but it had that institutional vibe. Unfortunately, the location didn't quite fit our needs.

4/5.00 Published 7 years ago

"Great Tour, Clean Facility, Opted for Different Community"

We visited Brookdale Las Vegas, it was cool. The people there were nice and knew a lot. Everything looked super clean and tidy. But, we decided on a different place because it suited our budget better.

3.5/5.00 Published 7 years ago

"Mixed Feelings About Assisted Living Community"

We visited this place to check out care options. The workers didn't leave much of an impression on us. It wasn't exactly the atmosphere we were looking for. The place seemed alright, but it could use a few tweaks here and there. They did have some activities for the residents who were interested. Maybe families should give it a visit for their loved one's care.

4/5.00 Published 7 years ago

"Friendly and Caring Staff!"

The staff at this place really understood my dad's situation. They were helpful, met his needs, and provided excellent care. I'm grateful for everything they did

4/5.00 Published 7 years ago

"Comfort and Care at the Facility!"

My family member is still getting used to being there, and she's doing fine. She enjoys playing bingo, and the staff is really friendly. The only thing I wish they'd improve is giving us more notice when her medication is running low. Overall, they're taking good care of her, and it's been a positive experience.

5/5.00 Published 7 years ago

"Happy and Comfortable at Brookdale Cheyenne!"

My mother-in-law loves living at Brookdale Cheyenne. The place is clean, has a nice smell, and the staff is super friendly. She’s joining in on activities and making new friends. We picked this community because it felt right for her and it’s close to home.

0.5/5.00 Published 7 years ago

"Avoid This Nightmare Facility: It’s a Depressing and Disheartening Place"

This assisted living facility was a total downer. Almost everyone, like 98 percent, didn't seem to have a smile on their face, just sad looks. I wouldn't consider putting even my worst enemy there. A close friend of mine stayed there and she just sunk into depression real quick. For activities, there was barely anything for them to do, besides bingo and a few others. Not to mention, my friend's personal belongings started to disappear, including jewelry, money, her purse with IDs, cash and a bunch of her clothes. She lost a treasured picture of her brother I'd hung up for her, it was kinda big. The bed linens were dirty and so were the official records. They accused her of losing a check and tried to charge her $250, and even threatened her with eviction. They went ahead and showed her group homes where a dozen people lived and four shared a bedroom, without even asking anyone. They sent her bills without any itemized charges and, even when we asked for clarity, still didn't provide any. I whisked her away from there as fast as I could. Now, she's living with me and I see her she's back to her happy self. Don't do this to the people you love- don't make them stay there.

5/5.00 Published 7 years ago

"Everything Is Wonderful Here"

My dad is really happy at the community we chose. It’s close by, and they’re taking good care of him. The staff and the place are great, and he enjoys the activities and meals. The chef makes tasty food, and everyone—staff and residents alike—are always nice. He’s getting the care he needs here, and he’s enjoying it all.

3/5.00 Published 7 years ago

"Adequate Care at Brookdale, But Communication Could Improve"

The Brookdale Cheyenne is okay if your family member doesn't need a lot of attention or care. I think they're not great at talking to us, especially about medicines. It seems like my family member isn't getting enough personal time that I wanted.

5/5.00 Published 7 years ago

"Excellent care and friendly staff!"

I’m very happy with everything this community has done for my loved one. All the staff are very friendly and give excellent care to my mom. Her health hasn’t been the best lately, so it gives me real peace of mind to know she’s in good hands. I would definitely recommend this place to anyone looking for assisted living.

4/5.00 Published 7 years ago

"Convenient, Clean, but Far Away"

This place was really clean and looked nice when we went there. The folks were friendly too. But it was too far for us to consider.

5/5.00 Published 7 years ago

"Super staff and highly recommended!"

The staff are quick to respond when my mom needs assistance. They are attentive, and we have good communication with them. When we first came to this community, the entire staff came up to us, said hi, and introduced themselves. There are many independent residents for my mom to interact with. The food is good, and they keep the community clean. They offer daily activities that my mom enjoys participating in.

4/5.00 Published 7 years ago

"A Caring Community with Clean Facilities"

This place is nice, and the staff really care. The food variety makes her happy, and we love seeing her enjoy bingo. Knowing she's well taken care of here is reassuring. Other families would appreciate this clean, caring community for their loved ones. .

5/5.00 Published 8 years ago

"It Has Been a Change for My Friend"

My friend needs more things than I knew about. All her money goes to rent and care charges. I'm trying to get VA benefits for her medications. She needs more services than they assessed her for. She gets help with bathing, confusion, and medications. She eats good meals and doesn't complain. We picked this community because it was the first one with a room available.

4/5.00 Published 8 years ago

"Lovely Renovation!!"

During our visit to this place, I saw the newly remodeled building. It looked really nice. The lady who showed my loved one and me around was super friendly. She gave us a clear idea of what this company offers.

5/5.00 Published 8 years ago

"A Great Place for Families and Good Care"

This community is a nice place for families. It could use some small updates, but overall it’s good. The meals are tasty and have a nice variety. There are activities available, but he isn’t interested in joining right now. I would recommend this place for its good value and quality care.

5/5.00 Published 8 years ago

"A Perfect Home for My Mom"

My mom loves living at this community! It's a great fit for her - clean, comfortable, and friendly staff. She's really happy here and so am I. The financial process was smooth and stress-free. Overall, I'm impressed!

5/5.00 Published 8 years ago

"Feeling Right at Home Here"

I'm loving life here! Everything has fallen into place. The staff is amazing, always lending a helping hand. There's something fun to do every day of the week. The food is delicious, and the community is warm and welcoming. I feel right at home. I highly recommend this place - they're taking great care of me!

5/5.00 Published 8 years ago

"Mom loves it here and so do I!!"

My mom is very happy since moving here. I haven't tried the food yet, but she seems to enjoy it. They have many activities, but she hasn't joined in on many yet. The community is clean, and I would recommend it to family and friends. The staff is friendly, helpful, and quick to address any concerns.

5/5.00 Published 8 years ago

"Friendly and helpful staff, great experience!"

Our experience with Brookdale Cheyenne has been great so far. The staff is friendly and professional, providing personalized service to each resident. I really appreciated how helpful they were during the tour and move-in process. Overall, it’s a very nice place.

3/5.00 Published 9 years ago

"Required Upgrades: Healthier Food and Larger Meal-Time Staff"

They should give the folks healthier meals. They also need more workers around during meal hours. Keep in mind, the folks in there are mostly old, can be grumpy and might have off days. The workers need to be tuned into that.

3/5.00 Published 9 years ago

"Staff at Plaza: Super Nice and Always Helpful"

The team at Emeritus at The Plaza are super nice and always ready to help. My mother-in-law, who lives there, really likes them a lot. So, to us, that's a massive bonus.

5/5.00 Published 9 years ago

"Can't say enough good things!"

The facility is very friendly and puts clients first. Staff members introduced themselves to my mom right away, which was a great start. They guided us through every step and always called when needed. It’s clean, welcoming, and has a diverse atmosphere, which was important for us. I can’t say enough good things about this place!

5/5.00 Published 9 years ago

"Very caring and attentive staff!"

The staff at Emeritus at The Plaza are very caring, attentive, and welcoming to my grandmother. The facility is clean and well kept. The only thing I’ve noticed for improvement is the long wait times for food in the dining room. Other than that, everything has been a really good experience.

5/5.00 Published 9 years ago

"Five Stars"

At first, I wasn’t sure, but once we got everything settled, I’m glad we chose this place. The staff are wonderful, the food is great, and the atmosphere is awesome. The rooms are a good size, and she’s happy about that. The residents are nice, and there are lots of activities. If I have a question, they are there without hesitation.

4/5.00 Published 9 years ago

"Very Supportive Staff"

They've been super helpful during move-in, and the staff takes great care of residents. Lots of meal choices, which is nice. Overall, it feels safe and valuable.

5/5.00 Published 9 years ago

"Above and Beyond in Helping Mom Adjust!"

They've done a great job at Emeritus at The Plaza! They really went above and beyond to help Mom with her move and get her settled into her new home. They've been super helpful throughout the whole process. I really like their resident ambassador program, where they have a resident help new people get introduced to the community. Mom seems to be enjoying herself here, and that’s what matters most!

5/5.00 Published 9 years ago

"They are doing an excellent job!"

They are doing an excellent job. He's loving it there. The place is clean, and the staff is friendly. He hasn't complained about anything. The food is okay, not great but okay. Overall, they are doing a great job.

2/5.00 Published 10 years ago

"Lousy Experience with Poor Quality Assistance"

Terrible. Subpar assistance.

3/5.00 Published 10 years ago

"Pet-Friendly Place with Average Food and Ample Parking"

I think the cost isn't bad for what you get, but there might be better deals out there. They're making changes to the food, and I'd rate it as average. There's plenty of parking, and we like that we can keep our two dogs here. We really don't participate in the activities they have.

4/5.00 Published 10 years ago

"Food Quality Needs Improvement"

The food could be better. I don't think they're giving them healthy meals. I was there once for lunch and saw the menus, and I don't think those options will help with gaining or keeping a healthy weight. A healthy weight is very important for long-term health. I liked the people.

2.5/5.00 Published 10 years ago

"Mediocre Assisted Living Experience with Potential for Improvement"

It's alright. The staff's friendliness varies on the day and who you're speaking with. I have to request someone to help move my chair, but more often than not, I'm left doing it on my own. They don't have enough staff and assign too many duties to them. They offer a few decent activities but not as many as other places. The food is decent, but not great. They need to do better overall. The place is being sold and there are new people getting settled. They're trying, but it'll be a while before things are set right.

2.5/5.00 Published 10 years ago

"Glad to Have Moved On"

I was a resident at this place for around a year and a half. I ended up going to the hospital, and when I was finally recovered and ready to return, I was denied by the head person in charge. She said she wouldn't have let me in the first place if she had been there when I first applied. I've since moved to a better facility, but I really miss the friends I made there. The food is just okay, and I've decided I'll never go back.

4/5.00 Published 11 years ago

"Medicaid-Friendly Assisted Living with Kind Staff"

They accept Medicaid and can transfer to WA without any issues if needed. The staff is super friendly.

3/5.00 Published 11 years ago

"Affordable, Convenient Assisted Living, Upcoming Renovations Expected."

He doesn't require extra care that costs more each month. Doctors are able to perform checks there and take Medicare payments. There's going to be some new building work going on soon. The place is 13 years old with a total of 150 beds for assisted living and also has 30 private apartments. Most of the residents are women. The food is decent. The facility has two floors and an elevator but no smoking is allowed on the second floor. They request that residents bring their own furniture for shared rooms. Laundry gets done once a week. For us, it's located in a convenient spot.

Brookdale Cheyenne

Address
6031 West Cheyenne Avenue
Las Vegas, NV - 89108

Website

Email

Telephone
(702) 658-5882

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