Assisted Living Facilities

Brookdale Bassett Road

4/5.00 - based on 73 reviews
5 stars
4 stars
3 stars
2 stars
1 stars
4/5.00 Published 11 months ago

"Great Place for Care"

I think Elderwood Village is a great place for care.

3/5.00 Published 11 months ago

"Assisted Living Facility Review: Room for Improvement"

The staff is nice and caring, but communication could improve. My mom says the food is just okay, but they sometimes forget about her lactose-free diet, which makes her sick. Her room is often dirty, so I have to clean it myself. Despite this, I feel she is safe there, though the timing is bad due to COVID.

4/5.00 Published 1 year ago

"Improved Communication Enhances Assisted Living Facility Experience"

The staff at this place is really nice. The people who clean and fix things in the rooms do a great job. Sometimes they don't keep us informed about what's happening with my mom, but it's gotten better since she's been living there a while. My mom likes the food and she's making more friends now. She's also getting involved in more activities they offer, which is great. One thing they could do better is to talk to us more directly after someone moves in. I would tell other families to think about sending their loved ones here.

4/5.00 Published 2 years ago

"Great Tour, But Found a Better Fit Elsewhere"

We had a great tour at Elderwood Village at Bassett Park. It was a really nice place, but I found another facility that was a better fit for my loved one.

4/5.00 Published 2 years ago

"Nice place, but too far for our loved one"

I visited Elderwood Village at Bassett Park, and it was nice. The place was fine, but we chose a different location because it was farther from where our loved one lives.

4/5.00 Published 3 years ago

"Friendly Staff and Good Activities During Remodel"

They're remodeling right now. My loved one enjoys the activities. The community is fine. The staff is very friendly and keeps me updated on any issues.

4/5.00 Published 4 years ago

"Overall positive experience."

My sister-in-law stayed in the memory care unit at Elderwood Willage in Bassett Park. We picked it because of availability, location, and positive feedback from a family member. The room sizes were small but okay. They explained everything well during the tour, and their cooperation made the process easy. I'd recommend it to friends or family.

2/5.00 Published 6 years ago

"LACK OF CLEANLINESS IN LIVING SPACES"

The bathrooms in the living spaces are dirty and unhygienic.. the cleaning employees don’t clean the bed covers. There's a need for someone to investigate the tidiness of these rooms. The blinds are covered with a thick layer of dust.

5/5.00 Published 7 years ago

"Great Care for Families"

We really like the care at this place. The staff is always caring. The community could use a bit more upkeep. The menu was nice. The staff tried to get my mom involved in the activities available for residents who wanted to join. We would recommend this place for good care to other families.

3/5.00 Published 7 years ago

"Limited Options, Considerate Staff"

This Brookdale facility mainly provides rooms or studios, not full apartments for those needing assistance. We heard there might be a few one-bedroom units, and if so, we'll visit. The staff in Kenmore promised to check for us. Since my mother has friends in Williamsville, staying there would make more sense than moving to Kenmore.

3/5.00 Published 7 years ago

"Decent, but Lack of Apartments at Brookdale; Hoping for Availability"

Like many Brookdale facilities, this one mainly offers only rooms or studios rather than actual apartments for those needing help. We've heard there might be a few one-bedroom units. If any are available, we plan to check them out. The folks at the Kenmore location kindly said they'd help us look. This would be pretty convenient for my mom as she still has several friends in Williamsville, which is closer to us than Kenmore.

4/5.00 Published 7 years ago

"Not Ideal for Mom"

I visited this place for my mom's potential new home. It seemed alright, but it wasn't the right fit for her.

4/5.00 Published 7 years ago

"Wonderful Caretakers!!"

My mom's in memory care; pricey but caretakers are wonderful. Recommend!

4/5.00 Published 7 years ago

"Clean, Friendly Assisted Living Tour"

I took a really nice tour of this place. Everything went smoothly, and everyone was nice. The place looked really clean, and everything seemed well taken care of. The staff I met were friendly and helpful. They answered all my questions. It was a good experience, but we found another place that suited us better. Still, this is a nice facility with nice people.

5/5.00 Published 7 years ago

"Great Assisted Living Facility!"

My aunt and I went to this place. It was super clean, everyone was friendly, and the rooms were really nice. My aunt liked the location, and it’s not expensive for assisted living. They even have a van to take people to doctor’s appointments, and other services (like physical therapy) come right to the place. Plus, they let residents have small pets if they can take care of them. Overall, it’s a fantastic facility, and it’s definitely on our list!

4/5.00 Published 7 years ago

"Lovely Place But Limited Care Options"

I went to check out this place, and it was really nice. They had a special area for people with dementia, and they offered different kinds of help for those who need it, like getting dressed or taking a shower, but you have to pay extra for that. I would have liked to choose this place, but there's one big drawback: if you run out of money to pay privately, you can't stay there anymore. Also, they don't have a unit for skilled nursing care, so if you need more advanced medical help, you'd have to go somewhere else.

4.5/5.00 Published 7 years ago

"Friendly staff, great food, and lots of activities here"

The staff here are friendly and always ready to help. Mom enjoys the food, and there are lots of choices. They offer many activities every day. The place is clean, bright, and well-kept. I would definitely suggest this community.

5/5.00 Published 7 years ago

"Amazing Care and Activities for My Mom!"

This place really has a fantastic team working here. They’ve helped my mom settle into her new home and have stayed in touch with me since I live far away. She hasn’t complained about the food and especially enjoys the breakfast and lunch. The activities are great, and she’s started joining in to stay active during the week.

4/5.00 Published 8 years ago

"Friendly staff, fun activities, decent meals; overall recommendable community."

My friend just moved in here and he's loving it! He's having a blast with bingo and the singing concerts. He's not super excited about the food, but he doesn't hate it either. The staff are nice. I'd tell anyone to check this place out.

4/5.00 Published 8 years ago

"A Happy Home for Loved Ones"

I'm glad my friend is doing well here. She just moved in and likes the nice staff who treat her well. It's really clean. She's happy with the fun activities and meals. I'd recommend it to anyone needing good care.

3/5.00 Published 8 years ago

"Decent Place Needing a Few Touch-ups"

This place doesn't keep their carpets clean or fresh. I've told the workers here, but they still haven't cleaned it up. The food is alright, but there's not a lot of different options. It's a decent community, but they could use some minor fixes.

3.5/5.00 Published 8 years ago

"The Help We Needed"

I didn't know how to help my Dad, and I felt lost. A Place For Mom connected me with Brookdale, which was really helpful. They assisted me, and now my Dad is safe and well-cared for.

2.5/5.00 Published 8 years ago

" "Brookdale: Not Exactly A Clean, Fun, or Friendly Place""

My sis-in-law isn't too thrilled about her life at Brookdale. She tells me it's She and even found spider webs in her bathroom. But she does enjoy the meals. There are only a couple folks she likes over there. The place doesn't offer a lot of fun stuff to keep her busy or challenge her a bit.

5/5.00 Published 8 years ago

"Happy and Satisfied with My New Home"

I'm doing really well at this community. It's been a great fit for me, and I enjoy living here. The place looks nice, and they keep everything clean. The staff is wonderful very helpful and polite. There are activities for me to join when I'm ready. The food could be better, though. Everyone has been very friendly, and I'm glad I moved here. I would definitely recommend it.

3/5.00 Published 8 years ago

"Mismatch Between Assisted Living Promises and Practice"

My family member has recently started living here, and I've been visiting every day for quite some time. There's much room for improvement in this place. The services they offer are not exactly what they claim during their promotion. When you mention these shortcomings to their staff, they just brush it off saying, "We don't do that, this is assisted living." I plan to have a serious discussion with the Executive Director on this once I've collected my thoughts and observations. Meanwhile, I had a private chat with one of the residents about their response time to the call light. This person informed me about their "fall policy," which they conveniently didn't mention during their sales spiel. I plan to request this policy in writing as soon as possible. It's important for families to stand up for their older relatives.

5/5.00 Published 8 years ago

"Great Care and Clean Environment"

My mother is doing well here. I feel confident she’s safe and cared for. The place is always clean and well-maintained. The staff is excellent and there are activities for her when she wants to join in. The food is good and she enjoys the meals. They are giving her great care, and I would definitely recommend this place.

5/5.00 Published 8 years ago

"Great place with friendly staff and lots of activities"

Review: We visited this community while exploring care options for a loved one. Brookdale Bassett Road appeared to be a very nice place overall! The staff was friendly, the facility was clean and looked good, and there were many activities happening during our visit. They are definitely worth checking out!

4/5.00 Published 8 years ago

"Excellent Care and Staff at Bassett Assisted Living Facility!"

I really like Bassett. They take good care of my mom. The people who work there are nice and they know what they're doing. I think it's important for my mom to be in a place like this right now. I think other people should consider Bassett too.

5/5.00 Published 9 years ago

"Friendly Staff and Great Experience at Brookdale Bassett Road"

I really like the staff at Brookdale Bassett Road. They’re super friendly and always help out right away with whatever I need. I’ve never had any issues with them, which means a lot to me. Overall, it’s been a great experience.

5/5.00 Published 9 years ago

"Needs More Accommodations For Smokers"

Emeritus at Bassett Manor is great, but they could be more accommodating to smokers. My dad smokes, and they don’t make many allowances for that.

4/5.00 Published 9 years ago

"Friendly and helpful community with room for improvement."

The Emeritus at Bassett Manor is a nice place. Everyone's friendly and helpful. Cleanliness and care services need improvement. Overall, it's good. No major issues. Would recommend.

5/5.00 Published 9 years ago

"Wonderful Place!"

Things are going great at Emeritus at Bassett Manor! My loved one is really enjoying it here. The other residents are nice, and she’s made some friends. The staff is friendly and helpful during the move-in. The place is clean, and the food is good.

4.5/5.00 Published 9 years ago

"Caring Staff, Comfortable Living"

I gave this place 4.5 stars. We saw some places with bigger rooms, but they cost almost $1,000 more each month. The studio here is big enough for a twin bed, small table, recliner, TV, and small fridge. The people are very caring and helpful. I gave four stars for care services because when my Dad pulls the cord in his room, it takes at least 20 minutes for someone to come. I think that’s too slow. Luckily, it wasn’t an emergency for my Dad. Overall, this place is nice and comfortable with caring staff for the price.

3.5/5.00 Published 9 years ago

"Friendly Staff and Good Experience"

My loved one is still getting used to the place. So far, it's okay. The food hasn't been great, but the staff is really nice and doing their best. Overall, it's been a pretty good experience. We're happy with the friendly and clean facility, although I'm not sure about the value yet.

5/5.00 Published 9 years ago

"Exceptional staff and great care make this place fantastic."

The facility is doing a fantastic job. The staff is amazing and really friendly. They’re very patient, kind, and considerate. The food is great. Kam, who works in the kitchen, is truly incredible; they would be lost without her. I really miss her when she’s not there, and when she is, I know she looks after my mom and everyone else. There’s lots of entertainment and activities. Lisa at the front desk is great, and the administration is wonderful. Everything is just so nice.

5/5.00 Published 9 years ago

"Very Satisfied with the Clean and Friendly Assisted Living"

We are really happy with this place. They keep it clean and the staff is nice. I don’t have any worries. We’re very satisfied.

2/5.00 Published 10 years ago

"Some Staff and Healthcare Need Improvement, Open to Feedback"

They really need to do better with their health care service. There's a lot of misunderstanding and mixed signals among the employees when it comes to care. Most of the staff are nice, but a few of the nurses could be nicer. On the bright side, they are always willing to listen to what family members have to say whenever I reach out.

5/5.00 Published 10 years ago

"Friendly and Caring Staff with Great Attention to Residents"

We’ve had a wonderful experience with Emeritus at Bassett Manor! The staff are friendly and easy to talk to, always showing kindness and respect to the residents. They do a great job balancing privacy with regular check-ins and attending to medical needs.

2.5/5.00 Published 10 years ago

"Disappointing Move-In Experience at Bassett Park Manor Assisted Living"

My sister and I believed that Bassett Park Manor would be a great place for our mom based on all the great things we heard from people who live there and their families. However, we didn't have the best experience when it came time for mom to move in. It seemed like we could move her in any time on Friday, but it turned out we actually had to do it over the weekend. There was a lot of confusion because the lady in charge of health and wellness wasn't there, we had trouble sorting out mom's medications, and her room wasn't ready for her. We felt like we had to figure everything out on our own. Moving forward, we're worried because both my sister and I live out-of-state. We're not going to be able to pop in every week to make sure mom's okay. Also, as of August 1, 2014, Bassett Park Manor has been bought by Brookdale, who now own the most assisted living facilities, nursing homes, and so on in the whole country.

4/5.00 Published 10 years ago

"Assisted Living Facility: Pleasant Staff, Good Schedule, Smaller Rooms"

We really liked everyone we met at this place. she, who showed us around, was super professional and really listened when we talked about Grandma's needs. I liked that everything was on one floor, and the staff does a great job keeping everyone on schedule with meds, meals, and bathroom breaks. The only downside was that the rooms were a bit small.

3/5.00 Published 10 years ago

"Nice staff, but felt more like a nursing home"

I visited this place. The workers were nice and helpful, but it felt more like a nursing home overall.

5/5.00 Published 10 years ago

"Emeritus and A Place For Mom: Excellent Help and Comfort"

I highly recommend A Place for Mom for their helpful service. They were patient and understanding while I looked for a facility in Buffalo, NY that suited my parents' needs. After my father passed away, they helped me focus on finding the right place for my mother. My mother is now living comfortably at Emeritus At Bassett Manor. It was a great experience working with them.

2.5/5.00 Published 10 years ago

"Continuous Price Increase Without Clear Explanation Provided"

They continually increased the prices, without providing a clear reason why. The increase was much higher than the usual 3% seen at other places. The services offered were nothing more than doing the laundry, serving meals and managing medications.

5/5.00 Published 10 years ago

"I’d give them more than five stars if possible!"

The staff here are incredibly helpful and super friendly. If I could, I would give them more than five stars! They've been wonderful. The activities and programs they offer are excellent and really useful. They've been a big help.

2.5/5.00 Published 10 years ago

"FORGOTTEN NEEDS IN ASSISTED LIVING HOME"

The home has now added an extra $200 fee for medicine distribution, something usually included in assisted living costs! The individual rooms are not cleaned adequately, with dusting largely neglected. In fact, when I cleaned my mom's room, I found about 6 months' worth of dirt on her blinds. A water cooler is provided near the dining area, but there were no cups and the water tray was full and filthy with unspecified debris. The management appears to overlook these ongoing issues. The home seems interested only in positive feedback, which I cannot honestly provide.

5/5.00 Published 10 years ago

"Great first impression, caring about mom's health"

Great first impression, really caring about mom's health and well-being.

4/5.00 Published 11 years ago

"Assisted Living Facility: Supportive and Welcoming Atmosphere"

This place offers different levels of care, including memory care. They have daily activities, including night ones and a Christmas Party. The layout is good with a nice community room. It would be better if they had more medical staff, but they seem organized. When we arrived, they warmly welcomed us and made my loved one feel special. The director, Patrick Shultz, was especially helpful. They've been supportive and understanding, even exceeding my expectations. They've also been flexible with me.

4/5.00 Published 11 years ago

"Manager was relaxed and knowledgeable."

The manager gave me a tour, knew everyone, seemed chill.

4/5.00 Published 11 years ago

"A Cozy Assisted Living Haven"

This place has one kind of floor plan with private and spacious rooms. There are plenty of activities to do. The staff is really nice and gets things done. They even organize special events and trips. It's in a great location, on a quiet street across from a Catholic school. There are lots of lounge areas where people can hang out. They serve meals family-style, and the food tastes good. They accept people who use wheelchairs, but they need to be able to move around on their own. My mom celebrated her 100th birthday in July and she really enjoys living here.

3/5.00 Published 11 years ago

"Impressed Initially, But Worried About Cost and Actual Care"

At first, I thought highly of it for memory care, but they pulled a fast one on me about the costs. If they act this way with potential customers, how are the actual residents treated once they're there?

4/5.00 Published 11 years ago

"Welcoming, affordable, and homey assisted living."

Basset Park is a blessing! It's homey, affordable, and welcoming.

4/5.00 Published 11 years ago

"Friendly Staff and Nice Environment, but Wrong Location for Me"

I accidentally visited Bassett Park Manor instead of Bassett Manor. The staff was friendly, and they showed me around, explaining their pricing and procedures. Everything seemed nice, but I intended to visit another facility.

4.5/5.00 Published 11 years ago

"Great Care and Cleanliness, Happy with the Choice"

I think things are going pretty well. There have been a few problems, but overall, it's quite good. The place is very nice and clean. I think it's a great value too. The care they provide is really good. Everything seems to be working out. From what I've heard from my parents, they're involved in many activities and seem to like it. It was a good choice, and I'm glad Patrick called me and convinced me to visit.

3/5.00 Published 11 years ago

"Good spot, friendly folks, option for future visit."

The place is in a good spot and has nice outdoor areas. We only drove past it, but I can schedule a visit if we want to see more. The folks there are real friendly.

5/5.00 Published 11 years ago

"Perfect Fit for Our Needs"

We think this place is the best fit for my mother-in-law. It’s a small, one-floor facility, which is great because she has trouble walking. At other places, she would have to deal with stairs or elevators if there were multiple levels. The staff has been wonderful, and our experience has been very positive. Since she isn’t very social, she gets annoyed when people come into her room at different times of the day, but they’re just there to give her medication or change her sheets. She also has difficulty swallowing, so they’ve been very accommodating by crushing her pills or mixing them in pudding. The food is good too; I’ve eaten there a few times over the past couple of months, and it’s been tasty.

5/5.00 Published 11 years ago

"Happy and Well-Taken Care Of"

My mother has really taken to this place. It seems to have everything we were hoping for. She even jokes about working there because it feels like home. It’s close by, and I think it’s a great spot. She’s very happy, and that’s what matters most to me. She seems more cheerful and less stubborn now. We always stay in touch and the manager was honest with us from the start. He told us it would be tough at first but she’d grow to love it. I’m glad we gave it a chance because she really does love it now.

4/5.00 Published 11 years ago

"Affordable with cat-friendly policy; mixed food reviews"

The Emeritus at Bassett Manor seemed like the best choice mainly because of its location and price. I looked at another place called Montgomery Park, but Emeritus had a special offer that made it cheaper. What's nice is they let residents bring their cats, which I found really cool. Some people say the food is good, some say it's not so great. I guess it depends on what they're serving that day. I haven't tried it myself yet.

2/5.00 Published 11 years ago

"Fell short of Expectations despite Good Conversation with Rep"

Didn't live up to our hopes. The chat with the rep was good, but the place itself let us down.

2/5.00 Published 11 years ago

"Not the Right Fit: Dark, Smelly, and Intrusive Management"

My parents didn't find this place suitable at all. It seemed gloomy and had a strong smell of pee. The manager had a habit of walking into residents' rooms unannounced. The folks at Bassett Manor seemed to need more help than my parents. This place didn't leave a good impression on me.

5/5.00 Published 11 years ago

"Feels Like Home for My Father-in-Law"

The place is close to our family, which is great. We enjoyed our visit, and my father-in-law is happy with everything.

4/5.00 Published 11 years ago

"Cozy, aged, nice program."

Place is small, feels cozy. Looks old but nice program.

4/5.00 Published 11 years ago

"Residents valued, staff friendly at assisted living facility."

I liked the place. The people living there are the top priority. The workers were really nice.

4/5.00 Published 12 years ago

"Considering it; smaller room, limited outdoor space."

Might consider. Room smaller than Bassett Park Manor's. Outdoor area limited.

3/5.00 Published 12 years ago

"Seems Fairly Decent"

It seems pretty okay

3/5.00 Published 12 years ago

"Not Keen on Place, Pleased With Info and Evaluation"

The place wasn't really for me, but their info and check-up were super helpful.

5/5.00 Published 12 years ago

"Amazing Facility! Highly Recommend"

This place is amazing! I totally recommend it.

Brookdale Bassett Road

Address
245 Bassett Road
Williamsville, NY - 14221

Website

Email

Telephone
(716) 688-4011

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