Assisted Living Facilities

The Arbors at Hauppauge

4.1/5.00 - based on 62 reviews
5 stars
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1 stars
4/5.00 Published 7 months ago

"Friendly Staff and Great Activities Make Arbors Assisted Living Stand Out"

The Arbors is one of the nicer places. The staff is really friendly and always seem happy. They offer lots of fun activities, so the residents stay busy. I would definitely suggest the Arbors to others.

1/5.00 Published 11 months ago

"Headline: "Poor Communication and Billing Practices at Assisted Living Facility""

This experience was TERRIBLE. My mother was rushed to the emergency room and I, her only listed contact and power of attorney, wasn't even informed. The doctor insisted she couldn't return to the facility. The staff was uncooperative, and didn't even provide all of her medical supplies. Their billing practices were mind-boggling - they charged for days she wasn't present and inaccurately billed from the previous month. Receiving some of the over-charged money back was a slow process, and they still owe us. The management team was curt, lacked empathy, and even tried to place blame on me. I'd rate this place below 1 star if possible. Although the facility appeared clean, help and care were seriously lacking.

4/5.00 Published 1 year ago

"Attentive Staff and Great Activities Make The Arbors Recommendable"

My mother lives at The Arbors at Hauppauge. Overall, she's had a good experience there. The staff pays attention and responds quickly to residents' requests. The facility is clean and friendly. The food is decent. The activities offered are enjoyable. I would suggest this place to my family and friends.

4/5.00 Published 1 year ago

"Clean and Inclusive Assisted Living with Room for Improvement"

We chose this community because it includes everything. It's clean and neat. They could make it easier for residents to get around and improve the setup. I would tell other families to consider it.

4/5.00 Published 1 year ago

"Friendly Staff and Great Value!"

It smells like a nursing home, but the friendly staff and good caretaker assistance make up for it. They offer activities like Bingo five days a week, and the value for the money is excellent. However, they should work on wellness, communication, and medication management. Overall, my loved one is very happy

4/5.00 Published 2 years ago

"Great Social Opportunities at The Arbors"

My mother enjoys purposeful engagement and kind staff interactions. However, a courtesy pause before entering would improve the experience.

4/5.00 Published 3 years ago

"Assisted Living Facility Review: Clean, Caring, Limited Activities Amid Covid"

I think it's a good place. It looks nice, and my family member is happy there. Every time I visit, it's really clean, and I see staff cleaning often. Activities are a bit limited because of Covid, but they're trying.

5/5.00 Published 6 years ago

"Great facility, but no Aspiration Precaution care."

Extremely nice place. The staff was very helpful. Sadly, they don't handle Aspiration Precaution.

5/5.00 Published 6 years ago

"Lucky to have found The Arbors at Hauppauge"

When my dad didn't feel safe living alone anymore, he picked The Arbors after checking out every assisted living place nearby. He chose The Arbors at Hauppauge because of the facility, location, staff, price, all-inclusive policy, and their Veterans Program, which was very important to him. We were so lucky that my dad lived at The Arbors at Hauppauge for three years. It became a second home for both of us. I visited often, and it was always a nice experience. My grandson loved visiting Grandpa and his friends there. The staff and residents were very friendly. I can't say enough good things about our time there. Many days felt like a cruise ship on land—there was always a celebration for my dad, and they welcomed family members to join. During the three years, there were some issues, but they were handled well, and everyone was happy with the solutions. As my dad's needs grew and he needed more care than an assisted living facility could provide, the staff was supportive and patient. Thank you to the staff of The Arbors at Hauppauge!

5/5.00 Published 6 years ago

"The Arbors in Hauppauge Gets 5 Stars"

I can’t say enough good things about The Arbors in Hauppauge. I was really nervous about my dad living there. But from the moment we walked in last year, everyone has been so caring. The care and concern they show are top-notch. The place is beautiful and the activities are great. I highly recommend it to anyone who is as nervous as I was and wants the best for their parents.

2/5.00 Published 6 years ago

"Missing Higher-Level License"

This place doesn't have a higher-level license.

4/5.00 Published 7 years ago

"Clean, friendly, great meals and activities"

My mom has been there since 2015. It's clean, and the staff is very nice to residents. They serve three hot meals a day in the dining room, have salon services, and plenty of activities all day. My only dislike is the process for bringing in outside medications. The protocol is exhausting and requires a written prescription with very specific instructions, even for over-the-counter meds. I usually end up making all the calls to the outside doctor. Other than that, it's one of the best facilities I had seen at the time.

4/5.00 Published 7 years ago

"Overall A Good Experience"

My loved one's experience in this community is going well. It's a good, safe place, and we feel comfortable here. The staff is kind and friendly during our visits. The only issue is transportation to Mass on Sundays; they didn't take him once due to few attendees. We felt they should have for religious reasons. Besides that, everything else is going well. Overall, I recommend this community; it's nice.

3/5.00 Published 7 years ago

"Good Tour, Not a Good Fit for Mom"

The employees here gave us a great tour, showing us everything and answering our questions. However, my mom didn't want to stay overnight, so she didn't feel like it was a good fit for her.

4/5.00 Published 7 years ago

"“A Tour with Challenges”"

This place has super long hallways. They’ve got a little rest spot halfway down. But the way they’ve set up different levels for activities makes it a bit confusing to get around. Not the best for folks with memory problems.

5/5.00 Published 7 years ago

"My Mom Loves It Here!"

The move-in process has been great for my mom. She is meeting new friends, which is what she needed. They have many activities during the day with meals in between. Breakfast is at 8, lunch at 12, and dinner at 6. We try to call her, but she is always busy. It's a nice, clean community, and the staff are helpful and friendly. They also give her reminders for her medicine. The other residents are very nice, and she was happy to get a semi-private room.

5/5.00 Published 7 years ago

"Great Place with Friendly Staff and Good Food"

My dad lives here, and every time I visit, he seems really happy. The place is clean, the staff is friendly, and I would definitely recommend it. It’s a nice community, and the residents say the food is good.

4/5.00 Published 7 years ago

"Great amenities, helpful staff, not ideal location"

I have no complaints about how my tour went of this community for my loved one. The staff were on time for our appointment and made sure to answer all our questions in detail. They had a nice floor plan with lots of great amenities available for all the residents. In the end, it was just not the right location for my loved one.

5/5.00 Published 7 years ago

"Great place with caring staff!!"

My loved one is very happy and adjusting well. She feels comfortable and likes her apartment. She is having some trouble getting Wi-Fi in her room, but hopefully, that will change soon. She enjoys the meals and appreciates how everyone is very accommodating. The staff is very attentive.

4.5/5.00 Published 7 years ago

"Top-notch care and comfort for your loved one!"

I think this place is one of the best I saw on all the tours for my father. The staff have done a great job making sure he’s comfortable and his needs are met in his new home. I’m very impressed with everything and would definitely recommend this place to anyone looking.

5/5.00 Published 7 years ago

"Amazing care and love at The Arbors at Hauppauge"

Many thanks to the folks at The Arbors at Hauppauge! The care, services, friendship, and love my mom gets have made her life so much better. They provide all the necessary services with a warm, friendly, and patient attitude, which is so important for keeping a positive outlook for their residents. As a doctor, I know how important it is to have consistent and compassionate care, especially in a place that needs such personalized attention. During my many surprise visits, I have never seen any staff member stray from their mission to provide the best care and life in a positive, upbeat way. My family's heartfelt thanks to all the housekeepers, maintenance and groundskeepers, chef and kitchen staff, Wellness staff and doctor, occupational/physical therapists, social worker, front desk receptionists, recreational staff, and each administrator.

4/5.00 Published 7 years ago

"Mom-in-Law Thrives"

My mother-in-law is doing well here at this community. We’re happy with her decision to move here, and everything has worked out nicely.

5/5.00 Published 7 years ago

"The Arbors has changed Mom's life!"

We love the Arbors at Hauppauge! My adoptive mom has been there for a year, and she is healthier and happier than ever. The staff at the Arbors helped her so much. Before, she was tired and weak. She wasn’t eating well and seemed to be giving up. Now, after a year, she is strong and healthy; she has gained weight, walks well, and stands tall. The care she receives at the Arbors is excellent. The staff is dedicated, professional, and caring. They truly love her. I am so grateful to them. I live 1,500 miles away, and I am impressed with her care.

2/5.00 Published 8 years ago

""Clean, but Cramped and Shows Wear!""

Overall, I didn't really like this place much. Sure, it was clean, but the building layout was weird and it was kind of run down. Plus, it felt really tight and the hallways were pretty skinny.

1.5/5.00 Published 8 years ago

"Choose a Better Home for Your Loved One"

The health team has messed up a lot. The head boss isn't good at answering phone calls and usually has other workers handle problems. My Mom's run out of her medicines more than once. There're too many people leaving their jobs there. You should really choose a different place for your family member.

2.5/5.00 Published 8 years ago

"Mixed Bag: Good Staff and Residents, Not-so-great Food and Management"

This place is ok due to some nice staff and residents. The activities they offer are pretty cool, but the food isn't that great. The helpers are hit and miss - some are really good but others not so much, and you never can tell what you're gonna get. The big bosses, though, are a different story. Because of them, the good workers never stick around too long, which isn't good for the folks living there.

5/5.00 Published 8 years ago

"A wonderful place for Mom to feel at home!"

My mom is very happy staying at The Arbors at Hauppauge. She has a great semi-private room with a wall divider that makes it feel private. This is a smart idea for everyone. Many seniors can’t afford private rooms, but this is the next best thing. The food is great, and there are many activities. She feels at home and comfortable. The staff is marvelous. I highly recommend this place!

4/5.00 Published 9 years ago

"Friendly, caring staff, good value, happy mom"

We haven't had any issues so far. The staff seems compassionate and caring. My mother hasn't been there long, but everything is going very well. The Arbors at Hauppauge is a nice community with very friendly and welcoming people. The staff is kind and helpful. The value is pretty good. The Arbors at Hauppauge is a very good place for my mother. She is doing well.

4/5.00 Published 9 years ago

"Pleasant Overall!"

We visited this community while exploring care options for a family member. The Arbors at Hauppauge appeared pleasant overall! The place was clean, tidy, and the staff seemed really friendly. However, other residents seemed less active, and we wanted a livelier environment for our loved one.

4/5.00 Published 9 years ago

"Nice looking place!"

We checked out this place for our loved one's care. Overall, The Arbors at Hauppauge seemed nice. The staff were friendly and professional, and the facility was clean. I also liked that it's geared towards veterans, which would have been a good fit.

1/5.00 Published 9 years ago

"Very Bad Experience at The Arbors at Hauppauge"

Our experience with The Arbors at Hauppauge was just awful. After having already filled out all their paperwork, it seemed like we were good to go to move our family member in. Then they found something in her medical records that they suddenly decided they didn't like, and now they say she can't move in. We even got the hospital social worker to try to talk to them to figure things out, but they blew us off and said we need to talk to their main office instead. They didn't handle things right at all.

1/5.00 Published 9 years ago

"Outdated Facility with Expensive Shared Rooms"

This place feels aged, it was once a motel. The shared rooms are big, but the cost is too much.

4.5/5.00 Published 9 years ago

"A Truly Special Place"

The staff at The Arbors are super caring and attentive, making this place really special. I’ve met the employees many times, and always stand out. The place is clean, bright, and modern with lots of daily activities. There’s even a bus trip every day that takes residents out of the community. I think the staff really make or break an assisted living facility, and this one is a winner.

3.5/5.00 Published 9 years ago

"Issues with dementia care, lacking communication and refund policies."

The Arbors at Hauppauge feels cozy with nice decor. Staff, especially Melissa, Nancy & Dana, are friendly and build relationships with residents and families. However, if your loved one needs more than basic assistance, this might not be the place. My mom has moderate dementia and needs a lot of help. We were told they'd try, but after 2 weeks, they said she needed to leave. It was hard to find another place, and my mom didn't understand why she had to move. What upset me was the Executive Director never talked to us about it, even on moving day. Only after a complaint did we hear from them. And we only got 1/3 of our $3000 community fee back, even though we stayed for 2 months. If they can't handle dementia, they should say so upfront.

4.5/5.00 Published 10 years ago

"Great place with friendly staff and clean facilities!"

We visited this place while searching for care options for a loved one. It looked really nice! The community was clean and well-maintained, and the staff seemed very friendly. We liked all The Arbors communities and chose one for our loved one. This place is great and definitely worth checking out if you’re looking for care options nearby!

4/5.00 Published 10 years ago

"The Arbors in Hauppauge: Great value and happiness"

We visited many assisted living facilities, and The Arbors in Hauppauge is the nicest and best value we saw. Everyone we spoke with, including Dad, is very happy there. Great place!

4/5.00 Published 10 years ago

"Great Place, Informative Staff"

Katie told us lots of helpful stuff, and the place was really nice.

4.5/5.00 Published 10 years ago

"Wonderful place with warm welcome and friendly atmosphere"

I was looking for a new home for my mom for the first time. The Arbors At Hauppauge was great. Megan was very helpful, supportive, and made us feel welcome during our visit. The food was tasty, and everyone there was friendly. It really felt like home. Thanks for everything!

3.5/5.00 Published 10 years ago

"Decent but not top-notch, some inconveniences"

This place seemed okay when we visited, not the greatest though. It was nice and people were friendly. But using my loved one's scooter would have been hard, and it's a bit far from family.

5/5.00 Published 10 years ago

"I'm very happy with them!"

I'm very happy with them; my loved one is adjusting well. They welcome suggestions and what you hear before moving in isn’t too different from reality. There are plenty of activities to enjoy. The food could improve a bit, but overall it’s fine. Make sure to ask lots of questions and don’t feel guilty for getting help for your loved one. Our first tour was very informative and helpful.

4.5/5.00 Published 10 years ago

"They really pay attention to detail"

They really pay attention to detail. They have lots of activities and make sure people join in. I checked out another place, but I picked this one because it was clean and had everything included. My only suggestion is to keep getting people more involved and fix any problems or complaints. My dad had dinner with some folks, and one guy wasn’t very nice, but Dad didn’t want to say anything. This place also felt brighter and more cheerful.

5/5.00 Published 11 years ago

"Wonderful care and clean environment!"

The Arbors is an awesome place. The staff is super attentive to the residents. They really care and take pride in their work, from the tasty food menu to all the fun activities. They are always cleaning and keeping the home safe and in great shape.

5/5.00 Published 11 years ago

"Amazing place with caring staff and happy residents!"

This place is excellent! They have wonderful, caring, kind, and compassionate staff. It's a fabulous place. My brother is so happy there! I never thought he would embrace his life there like he has. As soon as we went to The Arbors and met with Christine, I knew this was the right place for my brother. It's so warm and welcoming. There’s a beautiful corner room with a fireplace where they hold all the activities. He has a little terrace and a privacy wall in his room. There's a 24-hour bistro with coffee, snacks, and a TV. Everywhere you go, every nook and cranny, feels warm and welcoming. It's Catholic-centered and veteran-centered, with meetings for veterans once a month and a van to take you to services. It’s the perfect place! I would highly recommend it to anyone! It’s the best of everything I’ve seen and has exceeded all my expectations.

4/5.00 Published 11 years ago

"Our first choice, clean and well-maintained."

Friendly, helpful community, but couldn't accommodate our loved one.

4/5.00 Published 11 years ago

"Comfortable living environment for residents in assisted living facility."

The place was pretty good.

5/5.00 Published 11 years ago

"The Director was prepared for us!"

The Director was ready for us with a folder that had our name on it. He explained everything clearly and professionally. The tour was amazing.

3/5.00 Published 11 years ago

"Spotless Facility with Friendly Staff and Trustworthy Care"

This assisted living facility is really clean and smells fresh. The staff here are super nice and friendly! The outdoor space is a bit lacking but it's not a big deal. They make sure we eat healthy meals, which is great. I feel quite safe here and they take good care of us personally. We can move out within 30 days and every 90 days they review how things are going. I'm glad I trusted my gut about this place.

4/5.00 Published 11 years ago

"Pleasant Visit to The Arbors at Hauppauge"

During our visit to The Arbors at Hauppauge, a friendly and knowledgeable young woman guided us. The prices were reasonable, and the facility was impressively well-maintained. We appreciate the opportunity.

3/5.00 Published 11 years ago

"Issues With Elevator Usage and Safety at Residential Facility"

My main problem was with the elevator. When I visited, I noticed residents had to wait in line to use it because it was being used by maintenance or housekeeping staff. I think there should be a separate elevator just for maintenance and cleaning services. This is a matter of safety.

The Arbors at Hauppauge

Address
1740 Expressway Drive South
Hauppauge, NY - 11788

Website

Email

Telephone
(631) 582-3334

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