The Bristal at East Northport
CB
"Friendly Staff and Clean Facility, Food Could Improve Slightly"
The staff at East Northport Bristal is always friendly. They have smiles on their faces and are really caring toward my mom. The place is always clean and looks great to live in or visit. The only thing that could be better is the food it’s not always hot and could use more fresh vegetables. But overall, the personal care and the facility are excellent.
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Janet Matulia
"Great staff and activities, feels like home"
Our dad joined the Reflections group at The Bristal of East Northport two months ago, and we are very happy with this tough decision. When we first looked into it, the staff we met were honest, kind, and really helpful in answering our questions. During the move-in, all the staff were helpful, patient, and supportive of both our family and our dad. Since then, we've been pleased with the daily activities offered to the residents. The aides are all friendly, helpful, and care about our dad's well-being. Our visits are always unannounced. After two months, our dad thinks of The Bristal as his home.
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Stace
"New Bristal Resident Finds Home Sweet Home!"
I'm sharing this on behalf of a new Bristal resident. She feels right at home and loves this exciting new chapter!
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Anonymous
"Great tour and helpful staff!"
The tour was great, and the facility is beautiful. [Name] was very helpful and nice to talk to.
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L W
"Review: Hostility and Extra Charges at The Bristal at East Northport"
My family and I found The Bristal at East Northport to be less than what it appears. Outside, it's dazzling but it's a different story when you look closely. Please think hard before choosing this place for a family member! Even though most of the workers were nice and did their best, the heads of the place made the atmosphere unpleasant and disorganized. My dad, who was dealing with some forgetfulness, yet could handle his day-to-day tasks, applied here. The bosses knew about his problems and his medication when they admitted him. Over the 9 months my dad lived there, we came across a few problems: 1) Instead of fixing problems, they asked us to cough up extra cash. For example, when we wanted them to remind my dad to hydrate in the summer, they said it would cost $11/day extra on top of our $7,300 monthly bill. 2) You can't count on the medical team, possibly because they have too many people to look after. We had a few issues. For example, we were worried about his weight loss and suggested giving him supplement shakes. However, a month after delivering the prescription, we discovered he hadn’t been given them. This was due to the "as needed" instruction on the prescription which for my forgetful dad meant he never got them. Another instance was when I failed to get in touch with his therapist, despite multiple attempt. 3) One individual was particularly difficult. With a combative attitude, they threatened eviction unless we paid more money. This person often made situations much worse. 4) Within one month of my dad's arrival, they suggested moving him to the memory unit, which costs more, despite him being able to handle daily tasks on his own. This, and other experiences, made me feel that there was a plan in place from the start to move him into the more expensive unit. My father's state was clearly getting worse over time at this place. It was hard for us to see, especially as he's always been there for us. Instead of being understanding, the place was hostile and pressuring—something words can't express. Thankfully, we were introduced to a helpful advocate who found my father a new place at The Atria in East Northport. We saw a huge positive change!
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L W
"Avoid The Bristal at East Northport!"
Based on what my family has seen, The Bristal at East Northport seems to be all show and no substance. It's pretty on the outside, but completely different behind the scenes. Consider your choices seriously before you place a loved one here! The majority of the workers here seem nice and do their best, but the management atmosphere is unfriendly and inefficient. When my dad moved into the Bristal, he had memory problems, but he could still take care of himself. They knew about his problems including that he was on memory pills when they admitted him. But in the nine months my dad was here, we noticed: 1) Whenever an issue came up, their solution was charging us more money. For instance, when we asked for reminders for dad to hydrate as we approached summer, they said they'd have to raise his care level which cost extra, on top of the monthly $7,300 we were already paying. 2) The medical staff isn't reliable despite their best efforts, possibly due to a shortage of staff. Here are a couple examples: - We mentioned my dad's weight loss to management and they suggested nutritional shakes. But even after we provided them with a prescription, he didn't get them because the prescription read "as needed" and he was supposed to request it, even though they knew about his memory issues. - Even after numerous requests for the facility's therapist to contact us about my dad, I never got any call or contact info. 3)[Removed]. Whenever we had concerns, would call us in a confrontational way and dictate our actions (which always involved paying more). 4) Less than a month after my dad moved in, they wanted to move him into the more costly memory unit even though he was still fully capable of taking care of himself. Over the nine months, it was clear my father's condition was getting worse and changes were necessary. It was a tough place to be in - figuring out how to care for our father who always cared for us. However, instead of being understanding, the hostility and pressure we received from the Bristal was beyond frustrating. Thankfully, we found help and relocated my dad to The Atria in East Northport. The change has been stark!
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Joseph Amadeo
"Mom is well cared for and I'm at peace."
My mom has been at the Bristal since it opened in 201. For the past three years, she's been in the memory care section. The caring staff takes great care of her physical, medical, and social needs. I feel at peace knowing she's in good hands.
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Mike G
"A Safe and Friendly Place for Dad"
My dad moved in a few months ago and really enjoys it. The staff is excellent and friendly. He's made friends during meals, and I feel the cost is worth the peace of mind knowing he's in a safe environment with 24/7 assistance.
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Mike G
"Great, Friendly Place"
My father moved in a few months ago and loves it. The staff is top-notch and friendly. He’s made friends with his meal buddies and enjoys himself. For me, the cost is worth the peace of mind knowing my dad is in a safe, friendly place with 24/7 assistance.
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Anonymous
"Bristal, East Northport: A Wonderful Place for Parents"
The whole Bristal staff went out of their way to make moving from home to their community easy for my parents. The building is beautiful, like living in a fancy hotel with lots of daily activities and fun entertainment. The staff is super friendly, upbeat, warm, and helpful—from the front desk to the activity staff, dining room staff, maintenance, and administration. We really appreciated their help in setting up my parents' apartment. My parents haven't been this happy, healthy, and lively in many years.
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jolyons
"A Smooth Transition to Bristal Assisted Living"
Deciding to move from home to assisted living is a big deal. My parents had to make this choice quickly because of health issues. When we arrived at the Bristal, the staff made us feel welcome and valued. Now, a year later, my parents are settled and happy in their new home.
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Gail Brandes
"Comfort and Community: Mom Thrives at The Bristal Assisted Living"
My mother moved to the Bristal in East Northport. She had trouble moving around her big house and had stopped driving the year before. She now lives in a cozy one-bedroom apartment filled with her own furniture and treasures from home. She loves her apartment—it's just the right size for her and big enough for friends and family to visit. Living at the Bristal has made her life much easier with helpful amenities. The staff who clean her apartment and do her laundry do a great job, and Mom has grown fond of them. Giving up driving was hard, but the Bristal bus and its wonderful driver have given Mom a sense of independence again. She goes banking, food shopping, and enjoys outings to stores like Macy's and Chico's, as well as lunch trips. Mom is outgoing and has made friends with many residents and staff members. Everyone at the Bristal is friendly and caring. Her days are full of activities and socializing. Although Mom misses her old home and friends (she still visits them), she's found a new and wonderful life at the Bristal. We no longer worry about her living alone.
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Gail Brandes
"Thriving at Bristal: Mom's New Cozy, Social Living Experience"
My mom moved into Bristal in East Northport in August 2015. She was having trouble getting around her big home and had stopped driving the year before. She moved into a nice one-bedroom apartment where she put her furniture and all her favorite things from home. She really likes her apartment, it's comfy, feels like home, and just the right size for her. It's still big enough for her friends and family to visit. The things that come with living at Bristal have made her life much easier. The ladies who clean her apartment and do her laundry do a great job, and Mom really likes them. Giving up driving was really hard for Mom. But the Bristal bus and the great driver have made Mom feel independent again. She does her banking, grocery shopping, trips to Macy's, Chico's, and lunch outings. Mom is friendly and loves talking to people. She's made friends with many of the other people who live there and likes all the staff. The staff are all nice and caring people. Mom's days are busy with activities and talking to people. Even though Mom had to leave her old home and friends behind (she still sees them), she has a new and great life at Bristal. We don't worry about her living alone anymore.
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Dave Whelehan
"A Warm and Caring Place for Loved Ones with Dementia"
My wife, who is 70, has advanced early-onset Alzheimer's, but she's usually in good spirits. She loves to walk and doesn’t like to sit for long. The Day Care in town, which was a small, single-room facility, was becoming challenging for the staff to handle her needs. Then I found The Bristal, and I knew right away it was the perfect place for her. The Reflections wing, designed for dementia care, is a circular residential area where my wife can walk around as much as she wants. She now attends Day Care there five days a week, and she's always smiling both when she leaves and when I pick her up. The facility offers great flexibility with time and services. The staff at The Bristal is fantastic. They’re all cheerful, incredibly caring, and feel like an extended family. They organize lots of activities, so no one gets bored. We were so happy with The Bristal that we recommended it to my son's mother-in-law, who has Parkinson’s. She used to live alone in NYC and enjoyed the hustle and bustle of the city, so she was hesitant about moving. Now, she loves it too.
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Dave Whelehan
"Smiles"
My wife, who's 70 and has early onset Alzheimer's, enjoys walking and dislikes sitting for long periods. The small one-room Day Care in town was challenging for the staff. But when I discovered The Bristal, I knew it was perfect for her. The Reflections dementia wing is a circular residential area where she can walk freely. Now, she attends Day Care there five days a week, always smiling when I pick her up. The Bristal offers flexible services and timing. The staff at The Bristal is exceptional cheerful, caring, and like an extended family. They organize various activities, so attendees never feel bored. We were so pleased that we recommended it to my son's mother-in-law, who has Parkinson's. Despite her initial reluctance, she now loves it.
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A Current Resident
"Thank you for the best holiday party ever!"
From the cute decorations to the delicious dinner, the great music, and the wonderful dancers, everything was perfect. On behalf of the residents, we want to thank you for the best and most beautiful holiday party ever!
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CM
"Mom feels right at home and loves the community."
At first, Mom wasn't sure about moving to The Bristal in East Northport, but after a few months, she felt completely at home. She’s made lots of friends, loves her apartment, and always tells me how helpful the staff is. There’s always something to do, and the food is great! She’s hardly ever in her room—always out and about. I highly recommend The Bristal, and I’m sure Mom would too.
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LP
"The Bristal at East Northport Feels Like Family"
The staff at The Bristal at East Northport have really taken care of my grandmother like she’s part of their family. Since she moved in back in October 2014, she’s been enjoying games, dancing, art, and lots of other fun activities. We’re so thankful to the staff for keeping her safe and happy. In the Reflections unit, she gets the care, respect, and love she deserves. Thank you!
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Dave
"Great Care and Programs Improve Aunt's Quality of Life"
We’re very happy with the care and programs for our 94-year-old aunt. Her life has gotten much better since becoming a Bristal resident. It was a great choice for improving her quality of life. Thanks to the staff,
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Merle
"Great care and quick response make Bristal a top choice"
My mother has been at the Bristal since April 2013. She loves having people to eat with, chat with, and being able to control her own thermostat. Recently, she had a fall in her apartment and pressed her emergency pendant for the first time. I was outside waiting to take her to an appointment and noticed something was wrong when she didn’t answer her phone or come downstairs. I went upstairs and found two aides with her and an ambulance on the way. The quick response and knowing she’s being watched over gives me peace of mind. After we returned from the ER, she received great care all night and the next day. We both felt very comfortable. I can’t praise the staff enough.
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Merle
"Quick response and great care for my mother’s fall."
My mother has been at the Bristal. She enjoys dining with others, socializing, and controlling her own thermostat. This week, she fell in her apartment and used her emergency pendant for the first time. I was waiting outside to take her to an appointment and noticed she didn’t answer her phone or come down. I went upstairs to find two aides with her, and an ambulance had already been called. The quick response and knowing she’s being watched gives me peace of mind. When we got back from the ER, she received tender care all night and the next day. We both felt very comfortable. I can’t praise the staff enough.
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Shelley
"The Bristal changed my mom's life!"
After my dad died, my mom was alone, very sad, and stayed inside. After visiting the Bristal in East Northport, I imagined a new life for her. The staff and residents made that vision come true! Now, my mom is happy and fulfilled. She has pleasant company at meals and lots of activities to do. The wonderful staff and friendly residents made her feel welcome from day one. The place is beautiful and well-kept. My mom loves the meals, activities, and trips. She’s rarely in her room! My family is thankful to the Bristal for changing my mom's life!
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jbuser
"A Happy Move to The Bristal"
Certainly! Here's the rewritten review in simpler language: "My parents moved to The Bristal a year ago. Before that, they lived in a family house for 57 years. They couldn't drive anymore, so their days were lonely and hard. Their friends had moved away or couldn't visit. I lived over an hour away and worked full time, so I couldn't help them much. Since they moved to The Bristal, they're active, happy, and well cared for. The place is super clean, and the staff is kind and helpful. Now they're only 20 minutes away from me, so I can visit more often. It was the best decision for our family, and we have no regrets." And here's the summarized headline: . 😊 "My parents moved to The Bristal a year ago. Before that, they lived in a family house for 57 years. They couldn't drive anymore, so their days were lonely and hard. Their friends had moved away or couldn't visit. I lived over an hour away and worked full time, so I couldn't help them much. Since they moved to The Bristal, they're active, happy, and well cared for. The place is super clean, and the staff is kind and helpful. Now they're only 20 minutes away from me, so I can visit more often. It was the best decision for our family, and we have no regrets." And here's the summarized headline: . 😊
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Angelo L.
"We knew this was the place from the start"
My mom lives at the Bristal in East Northport. She's been there for about a year now. We checked out a bunch of places before picking the Bristal. The first time we walked in, we knew this was the place. The look, the amenities, and the setup are top-notch. The rooms are bigger and the facility is brand new. These things stand out right away, but what we loved most were the people. She hasn't been this happy in years. You have to visit this place before making any decisions, or you're doing your loved ones a huge disservice.
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Robert Weick
"Great Assisted Living with Friendly Staff and Fun Activities"
My mother recently moved to Bristal at East Northport. We went there for a meal and tried the food. Our waiter, was very polite and professional. The food was great. My mom has been living there for almost four months now. She is mostly healthy with some trouble walking, but she’s getting the help she needs to improve. She’s made friends and enjoys activities like bingo, bridge, movie night, and “balloon volleyball.” The staff and residents are all very friendly. We no longer worry about her being alone, and she’s happy being around people. I highly recommend Bristal to anyone needing assisted living.
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Nancy
"Thankful for The Bristol's care!"
When my dad needed more help and started forgetting things, I knew he couldn’t stay alone anymore. He really wanted to be at home, so I hired someone to help him 24 hours a day. He stayed home for eight months, and the caregivers did a great job. But as I looked at the costs and the effort I was putting in, I realized I was doing more work than anyone else. It would have been fine if he was happy, but he said he felt like a prisoner at home because I wouldn’t let him drive, and he was just watching TV all day. I had already checked out a bunch of assisted living places, both the big names and some smaller ones. The Bristol in East Northport was my favorite from the start. Wexler, Jasmine, and Steve really reassured me that Dad would fit in well. After a few visits, I finally told Dad he had to try it, and he moved in the next week. He’s been there for about two months now, and I have my happy dad back. He loves the music, dancing, and trips. He’s even telling all his friends they should move in too! With Thanksgiving here, I am very thankful to everyone at The Bristol because you all helped my dad get his smile back.
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Anonymous
"Friendly and Good Food"
They were nice and the food was good. We liked them a lot and I gave them five stars all around, but we chose a place that was closer to our family. We liked them when we visited though.
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Daughter
"Clean and spacious, with many activities, but lacks personal experience."
The assisted living facility offers a bunch of activities to keep residents entertained. It looks really good inside, with nice decorations and big, clean spaces. I didn't get to see a room, though. It's convenient because it's close to lots of places where residents can go for walks.
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