The Hearth at Castle Gardens
Anonymous
"Mixed Experience at Assisted Living"
Pretty good, but not flawless. They weren't sure what they could handle. Eventually, she fell three times before we transferred her to a skilled care facility.
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Anonymous
"Great Combo!"
We liked that the place offers both assisted living and memory care in one spot.
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Anonymous
"Kind Staff, Needs Better Training"
The aides are really nice and caring, but I think they need more training. We’ve had some problems with how they store medicine and keep track of blood sugar numbers. We’re happy with the apartment and the location. They did lose a couple of medications, but luckily they found them. It was very stressful because one of them would have been expensive to replace without insurance. Overall, my mom is happy here!
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Anonymous
"Great care, friendly staff, and clean facility at The Hearth"
My loved one lives at The Hearth at Castle Gardens. Everything has been good so far. The staff are friendly and helpful. The other residents are nice. The facility is clean and looks great. I would definitely recommend The Hearth at Castle Gardens to family and friends or anyone needing this type of place!
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Anonymous
"Great staff, but laundry service needs improvement at The Hearth"
What we like most about The Hearth at Castle Gardens is the staff they are really great. However, because of staff changes, there have been some problems with the laundry service and returning clothes to the right people. Despite this, we would recommend this place to other families who are looking for a good home for their loved ones.
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Anonymous
"Great staff and safe environment; Mom's adapting well here"
I feel really relieved knowing that Mom is safe and being watched over. The staff is great with her, and I'm amazed at how well she’s adjusting. Out of all the other places we checked out, this one is a good choice for her, and I’d recommend it.
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Audrey
"Great care with good meals and freedom to socialize"
The intake person was very responsive. She answered all our questions through many emails since we were far away. She seemed genuinely interested in making sure my brother was well taken care of. The experience has been great. My brother likes the meals and enjoys having his own space while also being able to socialize when he wants. He can come and go from his room as he pleases, which gives him the perfect balance of privacy and social time.
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Holly
"Failed Promise: Loved One Injured Due to Facility’s Inadequate Care"
The lady who helped us at first was amazing. She was genuinely sweet, caring, and was the only one from the assisted living facility who kept in contact with us. But, what they said they could provide for our family member, and what they actually did, were totally different. Our loved one needed round-the-clock care, so they suggested we move her to the memory care unit where she could get that. But the first morning there, she was left alone while bathing, fell in the shower and broke her hip. They said it happened because they didn't have enough staff. We understand, but we wish they had been honest with us from the start if they couldn't provide the full-time care.
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Anonymous
"Concerns About Memory Care at The Hearth"
I toured The Hearth at Castle Gardens and it looked nice at first. The facility seemed good. However, I saw that their memory care unit was completely separate, which made me worry if my loved one would get enough attention. We couldn’t see that part during the tour, so I wasn’t sure how it worked. We ended up choosing a place that only focuses on memory care.
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anonymous
"Great Meals and Activities, Perfect Memory Care Room"
We couldn't visit the community until recently, but we think our loved ones like the meals. Even during quarantine, they had activities and could do small things in their rooms. We think the apartments are pretty good. Our mom is in memory care, and her room is small but just right for her.
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Anonymous
"Staff Could Be More Proactive at Clean Community"
I'd suggest the community—it's clean. But staff could be more proactive for my loved one.
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Anonymous
"Mixed Experience at Castle Garden's Assisted Living"
We liked Castle Garden's beautiful, clean community. Good value, but our loved one needed more care.
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Unhappy Family!!!
"Stay Clear of This Dreadful Assisted Living Facility!"
Our experience was awful! The management was just terrible - you can check some employee reviews online to see their real feelings—it's really eye-opening! I was absolutely disgusted by the unprofessionalism and lack of understanding from the so-called leaders! Stay away from this facility!!
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Anonymous
"Review of The Hearth at Castle Gardens - Vestal, NY"
My parents stayed at The Hearth at Castle Gardens for five years. The facility is nice, with a clean and homey atmosphere, lots of windows, and friendly and competent staff. They genuinely care about the residents. However, over the years, we noticed a shift in management style. It has become more 'corporate,' and on-site management doesn't spend much time with the residents. They seem to lack an understanding that the residents are their customers.
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Anonymous
"Great place with helpful staff and good food!"
The place is clean and runs well. The food is good, and the staff is very helpful.
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Ed
"Review of The Hearth at Castle Gardens - Vestal, NY"
The staff here is really nice, always ready to help, and very friendly.
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Pat L.
"Safe, Fun, and Clean Living at The Hearth"
I really enjoy living here. I feel safe and secure. There are lots of activities to join. The food is great and there's plenty of it. I love that my apartment gets cleaned for me. What more could anyone want?
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J. B.
"Review of Assisted Living Facility - Great Staff and Care"
The staff here are always friendly, pleasant, and very helpful. They make sure my meals and any concerns I have are taken care of quickly. This is a great place for those who can take care of themselves.
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Pauline H.
"Assisted Living Haven: Clean, Friendly, and Enriching!"
I feel blessed every day to live in this community. The buildings are always clean and well maintained. The staff is super nice and friendly; they even remember everyone's first names. The food here is really good, and I managed to shed about 30 pounds in my first year here. I enjoy the activities they offer; they keep me busy and engaged both mentally and physically.
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Cy Pearis
"Simple and Satisfied"
This place is great. I have no complaints.
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Anonymous
"Warm and Welcoming Assisted Living with Excellent Service and Activities"
This place is super nice – they treat you like family! The activities are awesome. If you ask for something special, they get it done before you even realize it. The staff members are fantastic.
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James L. G. Jimmy “G”
"Heartfelt care at The Hearth at Castle Gardens"
The Hearth at Castle Gardens is like the heart of the country. The care here is exceptional, and the staff truly make everyone feel at home. The atmosphere is welcoming and warm, making it a great place for anyone looking for a supportive and loving environment.
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Hortense Carpentier
"Satisfied with The Hearth: A Few Menu Improvements Would Help"
The Hearth at Castle Gardens in Vestal, NY, is really nice. The place is always clean, and the rooms look good, including mine. My one-bedroom apartment is comfy and looks good. Overall, it's almost great, but the food could be better. Everything else, like the transportation, phone and TV services, reception, and activities, is really good.
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Mr & Mrs Robert La Rocque
"Mixed Experience at Serene Haven Assisted Living - Springfield, OH"
This place is really nice. The staff is super helpful, especially during activities. The apartments are kept up well. But when it comes to the food - the taste, how it's made, and how it's served - it's not quite up to scratch.
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Ray and Sherry Delafield
"Review of The Hearth at Castle Gardens - Vestal, NY: Love the people and the community!"
We really like living here. We enjoy everyone who works and lives here.
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Gary M. James
"Great place with friendly staff and excellent services!"
Costs: The prices are competitive, with extras like the bus service. Facilities: The place is well designed, and they keep making improvements. Apartments and common areas are cleaned every day. Staff: All functions and services are fully staffed with skilled, knowledgeable, and helpful people. Food services: Meals are well planned and made. There is a good variety of choices, and the waiters and managers are always friendly! Activities: The manager is very creative and dedicated to offering a full range of activities for everyone's interests. Management and Policies: The Senior Manager is capable and understands the group's needs, comfort, and safety.
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Larry
"Happy and Supportive Family Atmosphere at The Hearth"
After my dad passed away in June 2016, selling the house was really tough for me. But everyone at The Hearth has been amazing. The staff and residents feel like family, and I’m very happy here. So, don’t let me down haha
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Michael O.
"Friendly Staff and Great Job at Assisted Living Facility"
Everyone is friendly and easy to get along with. The staff does a great job!
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Anonymous
"Opinion on Clean, Well-fed Assisted Living Facility"
Nice people work here. There's a lot of food and it's very clean.
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Derry Davidson
"Friendly Staff, Home-like Atmosphere - The Hearth at Castle Gardens"
The people who live here and the workers are really nice. They help out a lot and make you feel like you're with family.
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WithOpenEyes
"Healthcare Aides Need Basic Etiquette and Training"
The meals here aren't great and they don't usually offer stuff like Boost or Ensure to the people living here unless a doctor says it's needed. Stuff often goes missing from your room and some of the helpers aren't very nice or capable. There was even a time when an older woman wanted to use her own bathroom just 50 feet away, but the helper made her use a public one instead, even telling her to just wet herself. Are these meant to be nice people?
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Anonymous
"Mom Thriving in Caring Community"
My mom's doing great here. I feel good about her care. The staff's really nice to her and she's safe. It's been a good experience overall.
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Anonymous
"Great choice for our dad!"
We really loved this place and believe it could be the best choice for our dad.
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Anonymous
"Mom Thriving in Community, Clean and Safe Environment"
My mom's having a great time here. She loves all the activities they offer. She's doing really well, which makes me feel relieved. I know she's safe and taken care of here. The place looks fantastic; they do a great job of keeping it clean. Overall, it's been a fantastic experience, and I'd definitely recommend it.
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Anonymous
"Great care and friendly staff make this community excellent"
I'm very happy with my mother's move to this place. They’re taking great care of her and meeting her needs. The community is well-kept and always clean. The staff is fantastic—friendly and kind. There are activities for her to join when she wants. She likes the meals, and they handle her dietary needs well. She's in safe hands here. I highly recommend this community.
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Tad Cline
"Top-notch care for my mom!"
This place is the best for taking care of my 89-year-old mom. Everyone we've talked to and worked with has been amazing. The care is outstanding. The staff feels like part of our family now. I sleep well knowing Mom is in a loving place and getting great care. This place is the best!
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Anonymous
"The Hearth is fantastic—highly recommended!"
I am really impressed with the staff. They are great with both the residents and their families. The Hearth has a fantastic layout with lots of windows and an open courtyard. Mom enjoys the food, and they keep the community clean all the time. She loves the many activities and is rarely in her room. I was unsure about everything and want to thank A Place for Mom for their help.
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Howard Zondle
"Nice place to live with good food and friendly staff"
This is a nice place to live. The food is good, and the staff is very friendly.
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Pat Liddington
"Safe and Friendly Assisted Living: A Happy Decision"
I'm so glad I chose to live here. The other residents are really nice and friendly. I enjoy the activities a lot. I feel safe here, which I didn't feel at home. It was the right move for me.
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Patrica Caldwell
"Well-managed by skilled and caring staff"
The facility appears to be managed by skilled and thoughtful staff.
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anonymous
"Great Place for Grandma"
This assisted living place was really good. My grandma stayed there for a few months and she liked it a lot. The staff was nice and helped her with everything she needed. The food was good too. We felt comfortable knowing she was in good hands.
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W Richal Schmit
"Fantastic Assisted Living Facility: Courteous Staff, Excellent Food, Varied Activities"
This place is great! The workers are nice, the food is yummy, and they have lots of fun things to do.
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James E Parsons
"Positive Experience at Keepsake Village Assisted Living"
I just moved in with my wife at Keepsake Village. Our first impressions are really good!
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Gary M James
"Great staff, food, and activities create a pleasant environment."
The staff and programs here are excellent. Housekeeping takes care of both private and public rooms, and maintenance keeps everything running smoothly. The food service team works hard to make meals enjoyable with lots of tasty options. The activity staff come up with fun and creative activities for everyone. The service management is very professional. All these things make for a great retirement environment.
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Ray of sherry delafield
"We love living here; everyone is so kind!"
We really love living here. Everyone is so kind and caring.
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James L
"brackets"
In 2024, Five Star Senior Living continues to shine as a top choice for seniors. With 140 communities across 27 states, they offer a range of services, including independent living, assisted living, and memory care. What sets them apart? Their holistic "Lifestyle 360" approach addresses seniors' physical, intellectual, social, emotional, and spiritual needs. Plus, their tailored programs, like "Bridge to Rediscovery" for memory care residents and "Ageility" services, ensure individualized care. No wonder they've earned their five-star rating!
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Nancy Myer
"Friendly Community with Helpful Residents"
I moved here thirteen years ago to be closer to my daughter. Being older, I haven't been able to do much, but the folks here are usually nice and helpful.
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Horteusl Carpentier
"Assisted Living Facility Provides Kindness and Helpfulness"
The people working here are really nice, good at their jobs, and they help us out a lot. The other people living here are friendly too. Sometimes, there's a bit of confusion about where to sit during meals, but it's not a big deal. Overall, I'm happy with everything.
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Pauline B Healn
"Friendly staff and fun activities make this a great home"
This is a great place to live. The staff are very kind, and now everyone knows me. I enjoy my days and all the fun activities.
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James Parsons
"Grateful for Warm Welcome at Assisted Living Facility"
I want to say a big thank you for the nice basket you gave me. The people who work here have been really kind and helpful. They've made it much easier for me to adjust to my new way of living. My wife, Harne, is also getting used to everything.
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Cy Pearis
"Excellent care and happy here highly recommend this facility!"
I have no complaints at all. The Executive Director and staff are fantastic. I’m really happy to be here. I would definitely recommend The Hearth at Castle Gardens to my family or friends.
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Anonymous
"Clean and friendly facility, worth considering for loved ones."
I visited this place when searching for care for a family member. It was clean and neat, and the people working there were nice and seemed like they knew what they were doing. We chose a different place in the end, but I would have thought about this one for my loved one.
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